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Ne čakaj na stranke [Elektronski vir] : kako v poplavi ponudb pridobiti stranke in jih obdržatiGolob, Maja, 1971-Knjiga nagovarja vse, ki jim je mar, kakšno sled puščajo za seboj: podjetnike, vodje, prodajnike in marketingaše. Na primerih podjetij različnih panog avtorica spregovori o najpomembnejšem kapitalu ... vsakega podjetja - o ljudeh in odnosih med njimi: o komunikaciji s strankami, izzivih vodenja in odnosih v teamu. Ti pa se ne začnejo s poslovnimi oz. marketinškimi strategijami, temveč v osrčju vsakega podjetja: pri njegovih zaposlenih. Vsebino sestavljajo 4 sklopi: 1. del: ODNOSI S STRANKAMI: Kaj stranke v resnici želijo? Zakaj je nevarno obravnavati vse stranke enako? Kako učinkoviteje komunicirati? 2. del: UČINKOVITA EKIPA: Kako ustvariti vzdušje, v katerem zaposleni komunicirajo in podpirajo drug drugega? Kaj se lahko naučite iz napak tistih, ki se niso znali prilagoditi? 3. del: ODGOVORNOST DO SKUPNOSTI: Kakšen vpliv ima vaše poslovanje na okolje in skupnost, v kateri podjetje deluje? Kako biti boljši v odnosu do okolja in skupnosti? 4. del: KAJ PA VI? Kako vaše vedenje vpliva na ljudi okoli vas? Kaj lahko izboljšate v svoji komunikaciji in odnosu do drugih? Knjiga prijazno nagovarja bralca, naj začne uvajati spremembe - najprej pri sebi, saj bo to odzvanjalo tudi v njegovi okolici, v odnosu s sodelavci, kot tudi z zunanjimi deležniki Bralca spodbuja, da gradi srčne odnose in deluje v dobrobit vseh: strank, zaposlenih, podjetja in družbe. Odlična poslovna knjiga in navdih za spremembe!Type of material - handbookEdition - Elektronska izd.Publication and manufacture - Hotična : Spago, 2020Language - slovenianISBN - 978-961-94180-7-9COBISS.SI-ID - 304714752
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Author
Golob, Maja, 1971-
Other authors
Češko, Sandi
Topics
Marketing |
Odnosi s strankami |
stranke |
medsebojno komuniciranje |
vodenje |
poslovna kultura |
odgovornost |
poslovna rast |
osebna rast
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Golob, Maja, 1971- | ![]() |
Češko, Sandi | ![]() |
Source: Personal bibliographies
and: SICRIS
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