Purpose
High-quality employee motivation can contribute to an organization’s long-term success by supporting employees’ well-being and performance. Nevertheless, there is a paucity of research ...concerning how organizations motivate workers in non-traditional work contexts. In the algocratic context of the gig-economy, the purpose of this paper is to understand the role that technology can play in motivating workers.
Design/methodology/approach
Drawing on the self-determination theory, job-characteristic theory and enterprise social media research, this conceptual paper explores how the architecture of the digital labor platforms underlying the gig-economy (and the characteristics of jobs mediated through these IT artifacts) can impact key antecedents of self-motivation.
Findings
Combining theory and empirical evidence, this paper develops a mid-range theory demonstrating how organizations can support the self-motivation of gig-workers through the thoughtful design of their digital labor platforms and the integration of two social media tools (namely, social networking and social badging).
Research limitations/implications
This paper answers calls for psychologically-based research exploring the consequences of gig-work as well as research studying the impacts of advanced technologies in interaction with work contexts on motivation. In theorizing around a large set of social-contextual variables operating at different levels of analysis, this paper demonstrates that individual-level motivation can be influenced by both task-based and organizational-level factors, in addition to individual-level factors.
Originality/value
The proposed theory provides novel insight into how gig-organizations can leverage widely accessible social media technology to motivate platform workers in the absence of human supervision and support. Theoretical and practical implications are discussed.
► Computer self-efficacy is important in user acceptance of information technology. ► We examine personality traits and gender as antecedents of computer self-efficacy. ► Neuroticism, extraversion, ...and agreeableness are significant for women. ► Men’s personality traits are not significantly related to computer self-efficacy.
Empirical evidence suggests that computer self-efficacy plays an important role in one’s acceptance and use of new information technology. Little is however known about the antecedents of computer self-efficacy. This paper reports on a study of 143 non-users of a self-checkout library system available at a large Canadian university which was conducted to investigate the relationships between stable personality traits and gender with computer self-efficacy. Results indicate that four of the five stable personality traits, as measured by the Big-5 factors of personality, contribute to explain computer self-efficacy. Taking gender into account, results show that the traits of neuroticism, extraversion, and agreeableness are significantly related to computer self-efficacy for women but not for men. Implications for research and practice are discussed.
Adopting a qualitative approach, this exploratory case study analyzes the path to social IT alignment (SITA) of a small and medium-sized enterprise (SME) that operates in the industrial services ...sector and is engaged in an organizational IT-enabled transformation. Based on three mechanisms, namely allocating, structuring, and coordinating IT resources, the findings of this study illuminate how a small, yet collaborative organization may achieve SITA through IT asset orchestration mechanisms that are better understood and managed.
Purpose
As purveyors of knowledge-based and high value-added services to the manufacturing sector, industrial service small- and medium-sized enterprises (SMEs) must develop the information ...technology (IT) capabilities that, in combination with other non-IT capabilities, enable their capacity for organizational learning (OL) and for explorative learning in particular. In this context, this study aims to identify the different causal configurations that account for the nonlinear complex interplay of IT capabilities for exploration and strategic capabilities for explorative learning as they affect these firms’ competitive performance.
Design/methodology/approach
Survey data obtained from 92 industrial service SMEs were analyzed with a configurational approach, using fuzzy set qualitative comparative analysis (fsQCA).
Findings
As it allows for equifinality, the fsQCA analysis identified two sets of causal configurations that characterize the sampled firms’ explorative learning capability as it relates to competitive performance. In the first set, two configurations were equally associated with high innovation performance, whereas in the second set, four configurations were equally associated with high productivity.
Originality/value
By viewing explorative learning as a dynamic capability that is enabled by the firm’s IT and strategic capabilities, the study contributes to OL theory by providing a more concrete or “operational” grounding, which allows for a greater practical applicability of this theory. By taking both the configurational and capability-based views of the OL-IT-performance causal framework, the authors provide an empirical basis for unraveling, explaining and understanding the complex non-linear relationships embedded within this framework.
The need to strategically manage IT resources such that they enhance the business value of firms makes IT governance (ITG), in conjunction with IT alignment, an ongoing issue for IS researchers and ...practitioners. In addressing this issue, the present study aims to validate a research model that relates, within a strategic IT management framework, the firm's ITG and IT alignment capabilities to its IT performance. To do so, a survey of 223 manufacturing SMEs (small and medium-sized enterprises) was realized. Results confirm the hypothesized relationships between the firm's environmental uncertainty, strategic IT orientation, ITG and IT alignment capabilities. They constitute a solid validation of the impact of the strategic management of IT resources and governance of IT on IT performance in the specific context of manufacturing SMEs.
This research uses the absorptive capacity concept as a theoretical lens to study the effect of e-business upon the internationalization performance of small and medium-sized enterprises (), ...addressing the following research issue: To what extent are manufacturing successful in developing their potential and realized absorptive capacity in response to the environmental uncertainty brought about by their internationalization? Results of a survey study of 588 manufacturing indicate that e-business capabilities have a significant impact on internationalization performance to the extent that these capabilities are developed as a response to increased environmental uncertainty. Moreover, these capabilities are realized through the development of networking, advanced manufacturing, and marketing capabilities that also respond to environmental uncertainty.
Understanding learners' perceptions regarding the effectiveness of information and communication technology (ICT) use, including those in the broad category of social media, is both important and ...critical to the success or failure of integration of ICT in higher education settings. Using theories of educational psychology and technology integration, a 50-item survey was constructed and data were collected from 14,283 students from 12 Québec universities in Canada, using a probabilistic sampling strategy. Exploratory factor analyses followed by multiple regressions show that engaging lectures, effective use of ICT tools for individual study and group-work, as well as active and self-regulated study strategies have a positive and significant impact on students' perceptions of course effectiveness. Results are discussed in light of research on social media tools, instructional effectiveness and gender difference in technology use.
As an increasing number of organizations realize the importance of becoming more customer‐centric in today's competitive economy, they are also discovering that they must deliver authentic customer ...knowledge across multiple organizational functions and at all customer touch points. This paper compiles the critical success factors of customer relationship management (CRM) technological initiatives realized by 57 large organizations in Canada. The data analysis is performed using structural equation modeling techniques such as PLS.
Résumé
Évoluant dans une économie fort compétitive, un nombre croissant d'organisations réalisent l'importance de mieux comprendre leurs clients. Elles découvrent alors qu'elles peuvent gérer les connaissances acquises á leur sujet lors des contacts pris avec eux, et les intégrer adéquatement aux multiples fonctions organisationnelles. Cet article relate les facteurs critiques de succés nécessaires lors de l'implantation d'initiatives technologiques supportant la gestion de la relation client (GRC). L'analyse des résultats obtenus auprés de 57 grandes organisations canadiennes est réalisée en testant plusieurs équations structurelles à l'aide de la méthode des moindres carrés partiels (PLS).
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