This paper explores how organisational values can help to understand the interlinks of hotel brands and their hotel rating. The study assumes that the importance of organisational values in the ...service sector represents one of the key components of both growth and development of an organisation.
Conceptual content analysis was used on the dataset of organisational values found on websites of the top 100 European hotel brands. Advanced network analytic procedures were applied to identify clustered dimensions of organisational values among various hotel brands.
Results identified shared organisational values among hotel brands clustered into four predominant dimensions: entrepreneurial, stakeholders, moral, and tradition. The study confirmed wide content variability of organisational values within the hotel brand industry.
The cluster analysis identified clusters of the most important words from values statements, concluding that hotel brands highly value “entrepreneurial” and “ethical” clusters. The island analysis approach on hotel brands’ level also reveals that organisational values in this sector are determined by many factors, including the scale and market positioning. Our study provides theoretical and practical implications to hotel brand strategists in order to better understand their current and desired sector position.
The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job ...satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees?
We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data.
The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development.
The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.
The economic and sociocultural significance of tourism today cannot be overstated. With the rapid growth of travel and tourism, more and more research is being undertaken in this field, with ...particular attention paid to the concept of sustainability.This book broadens the reach of such studies by providing comprehensive and rigorous examinations of many issues and concepts related to sustainable tourism, with particular attention paid to Slovenia. It considers the area broadly, and presents in-depth discussions on many relevant and important tourism issues, covering topics from the sustainable use of cultural heritage in tourism and the development of sustainable jobs and professionalism in the tourism sector to the aspects of systemic management and logistic planning for tourist destinations, as well as the contributions that local governments make towards sustainable development and use of local resources. The collection provides a unique and balanced view of both theoretical issues and practical cases and is a valuable reading for students, researchers and professionals in the field of tourism and sustainability.
Traveling is becoming more and more accessible, thus more people can come into contact with certain diseases while traveling. Various diseases are on the rise, especially because more people than ...ever before are traveling. Special groups of people who are traveling more than the average person are tour guides and tour managers, which increases their exposure to these diseases.
The objective of this article is to see how much tour guides and tour managers know about health-related diseases that they may encounter when they are working.
A link to an online questionnaire was sent by e-mail to 500 randomly selected tour guides and tour managers; we have collected 120 valid responses, which represent 24.00% of the selected sample of Slovenian tour guides and tour managers.
We have found that tour guides and tour managers are acquainted with exposure to certain travelers' diseases, and but know relatively little about the symptoms. However, we have also found that tour guides and tour managers do know what the proper preventive measures for these diseases are in the majority of cases.
The current state of knowledge in this area is still alarming, and tour guides and tour managers need to get educated or educate themselves mostly about the symptoms and also about preventive measures. Here we also see the possibility for travel agencies or professional associations to participate and help raise the awareness of risks posed by certain common travelers' diseases.
Purpose
This study aims to investigate the content of hotel brands’ mission statements (MSs) and their relationship with selected attributes of hotel brands.
Design/methodology/approach
Content ...analysis of hotel brands’ MSs was used to detect the MSs’ key words, which were further processed by methods of social network analysis, complemented by clustering techniques and correspondence analysis on the generalized aggregated lexical tables, a special type of correspondence analysis.
Findings
Hotel brands operating in luxurious markets more often emphasize experiences than those in midscale markets. Furthermore, hotel brands with longer traditions and those with a large number of controlled rooms communicate words in their MSs that represent a rather traditional approach to hospitality. Younger hotel brands with fewer controlled rooms chose words that indicate a more commercially oriented approach. Finally, cluster analysis revealed four dimensions of hotel brands’ MSs, instead of the nine most typically used in mission statement component models.
Practical implications
Understanding the frequencies and networks of keywords, and their relationship with hotel brand attributes, will help create more focussed MSs. This will strengthen hotel brands, raise their revenues and subsequently increase company performance.
Originality/value
The analysis provides valuable insight into MSs in the specific tourism context of hotel brands. The authors have achieved this with the use of a wide range of advanced network analytic methods. These insights can guide hotel brands to better position themselves in the competitive tourism accommodation market.
This paper discusses the influence of organizational values on managers' competencies. Organizational values are a reflection of individual values of founder or founding members of the organization. ...Through time organizational values are shaped by every member of the organization and by events that shape the organization. On the other hand competencies of managers are not shared by the whole organization though they do influence the way managers run their organizations and through this also how organizations work. Based on the findings of previous studies a model for measuring the influence of organizational values on managers' competencies was proposed. More specifically, by conducting a preliminary study a model was created that discusses the influence of six most commonly stated organizational values on the matching competencies. To this end research question has been proposed: What is the level of correlation between organizational values and matching competencies of managers? The paper-and-pencil survey was carried out in the travel and leisure industry, where 1,100 employees were surveyed. The 388 participants who filled out the questionnaire represent a 35.27% yield of surveys sent out and 4.26% of the population of this industry in Slovenia. We have determined that there is a statistically significant influence of organizational values on matching competencies. This finding clearly indicates that organizational values have a strong influence on managers' competencies. This also to some extent supports the idea of managing by values where managing of organizations is focused on organizational values and every decision is done through the scope of these values.
The article focuses on the question how tourist agencies take care of preventive health care issues of a specific group of employees, tour guides and tour managers. Tour guides and tour managers are ...due to their work constantly exposed to certain travel diseases. Since tour guides and tour managers in most cases are not employed by tourist agencies, i.e. they are mostly self-employed, tourist agencies do not have the same legal obligation towards them as if they were their direct employees. How ever it is in the interest of any employer to have their employees healthy. Through perspective of professionalism the issue we are exploring shows how well tourist agencies are taking care of their employees. Our research was done among tour guides and tour managers in Slovenia, with a sample of 500, what represents 25.27% of total population. Altogether we received 120 responses what represents 24.00% of all interviewees or 6.06% of the whole population of tour guides and tour managers in Slovenia. We found out that the lack of insufficiently regulated job status of tour guides and tour managers lowers the standard of professionalism when it comes to preventive health care, and threatens the quality of service in tourism sector. How ever we have also found out that those tour guides and tour managers that work more often in potentially high risk environments tend to have more support from the tourist agencies that are providing them their jobs. How ever their support is still not nearly enough to make a substantial difference.
PDF
