While some cities attempt to determine their residents' demand for smart-city technologies, others simply move forward with smart-related strategies and projects. This study is among the first to ...empirically determine which factors most affect residents' and public servants' intention to use smart-city services. A Smart Cities Stakeholders Adoption Model (SSA), based on Unified Theory of Acceptance and Use of Technology (UTAUT2), is developed and tested on a mid-size U.S. city as a case study. A questionnaire was administered in order to determine the influence of seven factors - effort expectancy, self-efficacy, perceived privacy, perceived security, trust in technology, price value and trust in government - on behaviour intention, specifically the decision to adopt smart-city technologies. Results show that each of these factors significantly influenced citizen intention to use smart-city services. They also reveal perceived security and perceived privacy to be strong determinants of trust in technology, and price value a determinant of trust in government. In turn, both types of trust are shown to increase user intention to both adopt and use smart-city services. These findings offer city officials an approach to gauging residential intention to use smart-city services, as well as identify those factors critical to developing a successful smart-city strategy.
This systematic review emphasizes the need for technology use in older adults to reduce social isolation. With the advancement of technology over the years, the effectiveness of interventions based ...on its use can be examined to see how these can address the problem of social isolation and enhance social wellbeing. We focus on identifying how older adults can most benefit from affordable and accessible technology use and how the training and implementation of such interventions can be tailored to maximize their beneficial effect. We followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines to select relevant studies. We analyzed 25 articles, performed a narrative analysis to identify themes, and quality of life indicators connected to technology use and wellbeing. Engagement of older adults at the community-level, following best practices from the Community-Based Participatory Research can facilitate effective practices to deliver technology based social isolation interventions and increase digital use self-efficacy in older adults. Mobile technology-based applications not only help families to stay connected, but also link older adults to resources in healthcare and encourage physical and mental well-being. Use of technology devices address cognitive, visual, and hearing needs, and increase digital use self-efficacy in older adults, particularly helpful during necessary social distancing or self-quarantine during the COVID-19 pandemic.
•Digital use efficacy in older adults can reduce social isolation.•An integrated community-based approach with rolling-wave planning to support isolated seniors.•Absence of measurable definitions adds to difficulty in developing measurable interventions in research.•Implementation of technology intervention can be tailored to maximize beneficial effect.•Use of both online and offline resources to improve accuracy and efficiency of interventions.
The recent influx in generation, storage, and availability of textual data presents researchers with the challenge of developing suitable methods for their analysis. Latent Semantic Analysis (LSA), a ...member of a family of methodological approaches that offers an opportunity to address this gap by describing the semantic content in textual data as a set of vectors, was pioneered by researchers in psychology, information retrieval, and bibliometrics. LSA involves a matrix operation called singular value decomposition, an extension of principal component analysis. LSA generates latent semantic dimensions that are either interpreted, if the researcher's primary interest lies with the understanding of the thematic structure in the textual data, or used for purposes of clustering, categorization, and predictive modeling, if the interest lies with the conversion of raw text into numerical data, as a precursor to subsequent analysis. This paper reviews five methodological issues that need to be addressed by the researcher who will embark on LSA. We examine the dilemmas, present the choices, and discuss the considerations under which good methodological decisions are made. We illustrate these issues with the help of four small studies, involving the analysis of abstracts for papers published in the European Journal of Information Systems.
Several studies support the positive link between information technology capability and firm performance, including Bharadwaj (2000) and Santhanam and Hartono (2003), which appeared in MIS Quarterly. ...We conducted a study to see if this link is still statistically significant. It is now over a decade since the first study was published, during which several significant developments in the IT industry have taken place. Unlike the 1990s, when proprietary information systems prevailed, the 2000s are characterized by more standardized and homogeneous information systems and with the rapid adoption of ERP and web technologies. Thus, we attempted to reexamine the link between IT capability and firm performance with data from the 2000s. Surprisingly, the results of our current analysis showed no significant link between IT capability and firm performance. Contrary to earlier studies, IT leader firms in our study didn’t show better financial performance than control firms. We discuss several possible causes for the change in findings and present an in-depth comparison in business performance between the two groups—IT leader and control—over a period extending from 1991 to 2007.
Purpose
– The purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and e-loyalty. ...This study’s objectives were: first, to develop a comprehensive measurement scale of perceived quality from an operations perspective, based on the classic Engel-Kollat-Blackwell (EKB) decision-making process; second, to develop a framework that integrates dimensions of quality and measures perceptions of e-quality during the customer’s decision-making process; and third, to examine the predictive capability of quality attributes in relation to service operations that rely on customer satisfaction and customer loyalty.
Design/methodology/approach
– Following review of the related literature, focus group protocols were developed and interviews conducted. Based on the focus group input, surveys were developed and administered. Survey data from 717 online customers allowed testing the research hypotheses, and structural equation modeling allowed validation of the research framework.
Findings
– The study determined that “e-channel quality”, “e-service quality” (including “web site quality” and “transaction quality”), and “product quality” positively influence customer e-satisfaction within an online operation. These constructs, in turn, influence customer e-loyalty in the e-commerce domain. The findings contribute valuable theoretical and managerial implications that can improve e-service operations.
Originality/value
– The paper fills a relevant gap in the e-commerce and services operations literature by empirically developing and validating a new and robust quality measurement scale based on the EKB consumer decision-making process. The study also makes an important research contribution by providing empirical evidence that quality is pivotal in gaining customer loyalty and a competitive e-commerce edge.
Purpose
Previous sales research remains limited to analyzing the influence of sales activities with sales agent tenure. To date, research on this subject has focused on the downstream direct or ...indirect impact of sales activities to sales performance, failing to consider whether sales activities impact a sales agent’s tenure. This paper aims to assess the effect of sales activities on sales performance and sales agent engagement on sales agent tenure through the lens of autonomous motivation to better understand sales activities as an overall sales process antecedent
Design/methodology/approach
Through the utilization of secondary sales operational data, this research demonstrates the influence of sales activities on multiple sales agent outcomes, while depicting the importance of sales managers creating an autonomous motivational climate.
Findings
This research demonstrates the direct relationship between sales activities to job engagement and sales performance. However, sales activities have a negative relationship to sales agent tenure, which require a sales manager to create an autonomous motivation to mediate the relationship between sales activities and sales agent tenure.
Practical implications
Organizations are provided with sample methodology and analysis to better determine how a culture grounded in autonomous motivation mediates sales activities and can be a catalyst for improving sales agent tenure. Then, provide a better understanding of the effect of actual sales activities on important sales department work outcomes.
Originality/value
The model is the first to test holistically the influence of sales activities on sales performance, sales agent engagement and tenure jointly by using actual secondary operational data. This study provides a glimpse of the real world balance a sales manager must consider between climate and activities. Plus, this study takes initial steps to study sales agent engagement, an under-researched construct in sales research.
This research proposes a theoretical model explaining the roles of multiple mediating factors – product quality, service quality, and information search –in the association between product ...involvement and store loyalty. The extant literature has examined different determinants of store loyalty but paid less attention to understand the link between product involvement and store loyalty and the underlying mechanisms. This study contributes to the literature by a) providing a comprehensive framework of involvement – loyalty link and b) investigating complex mediation effects. In this study, survey data were subjected to regression analysis to test parallel mediation and serial mediation effects of product quality, service quality, and information search in the link between consumer's product involvement and store loyalty. The results indicate that both product quality and information search mediate the association between product involvement and store loyalty. In addition, both product quality and service quality mediate the association between product involvement and information search. Results also indicate that product quality and information search work as serial mediators in the association between product involvement and store loyalty. For additional level of analyses, data were also subjected to Importance-Performance Map Analysis (IPMA). Theoretical and managerial implications are also provided.
Massive amounts of information about others are disclosed across the world on social network sites every day. Disclosure of information about others may precipitate unanticipated consequences such as ...violating the privacy of another individual. Previous social network site (SNS) research has examined self-disclosure, this research examines the disclosure of information about others (DIO), building upon the theory of planned behavior and through the lens of Rest's ethical decision making model. A person's concern about others' privacy (COP) when he/she wants to share information about them is different from concern for himself/herself.
The authors tested the posited model, using data collected with a survey instrument. Findings show that the COP, and attitude toward using SNSs influence the intention to disclose information about others. Also, COP is explained by social identity, agreeableness, extraversion, opinion leadership, sensitive information disclosure control, and prior privacy invasions. Social norms do not influence intentions to disclose information about others. Results indicate males have higher concern about others' privacy than females. This research contributes to the understanding of ethical choices of information disclosure within SNSs. Findings can help SNS developers improve privacy practices, protect sensitive third-party information, and improve user satisfaction.
•The concern for privacy of others explains disclosure of information about others.•Agreeableness, extraversion, and opinion leadership define orientation toward others.•Social norms do not have an influence on disclosure of information about others.•Males are more concerned about others' privacy than females.
•What are the drivers of social presence and user satisfaction with Mobile Instant Messaging?•Survey method used to collect data.•Data analysis using PLS.•Social presence is influenced by user ...experience, richness and social influence.•User satisfaction is influenced by user experience, richness and social presence.
The purpose of this study is to examine the factors that influence social presence and user satisfaction with Mobile Instant Messaging (mIM). The proposed research model integrates channel expansion, social influence, social presence and media richness theories, to explain how user experience, social influence, and medium richness influence social presence and user satisfaction with mIM. A total of 239 students from a state university in the US participated in this study. Data was collected via a web-based survey. The results suggest that user experience, social influence, and perceived richness are important drivers for social presence and user satisfaction in mIM. The implications of the study findings are discussed in the paper.
This research establishes a theoretical framework for evaluating antecedents of the information seeking behaviors of online forum participants with chronic obstructive pulmonary disease (COPD). We ...evaluated the proposed framework using partial least squares structural equation modeling (PLS-SEM) after gathering data using a cross-sectional survey. We subsequently assessed the framework using importance-performance map analysis (IPMA). Findings suggest that perceived ease of use does not singularly influence COPD forum users' information seeking behavior. IPMA analysis reveals that the opportunity to interact with other forum members creates the greatest impact on COPD forum users' mindsets, among all the indicators. For healthcare professionals, the results of this study provide a blueprint in terms of utilizing COPD online forums to foster recurrent associations among forum administrators and users and by creating a strong social and informational resource for COPD information seekers.
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