Smartphones have become increasingly popular in recent years. However, it may be addiction-prone and result in negative outcomes. Given that relevant research remains limited, this study attempts to ...address two research gaps in the extant information systems literature. First, research on the determinants of smartphone addiction remains scarce. Second, the role of individual characteristics (i.e., gender) in the formation of smartphone addiction is far from clear. To fill these research gaps, this study develops a research model of smartphone addiction from the functionalist perspective and highlights the moderating role of gender with the insight of social orientation. We propose four categories of motives, including enhancement (i.e., perceived enjoyment), social (i.e., social relationship), coping (i.e., mood regulation and pastime), and conformity motives (i.e., conformity). Empirical results from our online survey illustrate that perceived enjoyment, mood regulation, pastime, and conformity positively affect smartphone addiction, whereas social relationship has no significant effect. Moreover, we find that gender moderates the effects of perceived enjoyment, pastime, and conformity on smartphone addiction. We expect that this study can enrich the theoretical understanding of how motives play different roles in the development of smartphone addiction. Implications are offered for both research and practice.
•We examine the effects of motives and gender differences on smartphone addiction.•We assess four categories of motives: enhancement, social, coping, and conformity.•The moderating role of gender is also examined.•All motives except for social relationship affect smartphone addiction.•Gender significantly moderates the influences of motives.
Along with the growth of Internet and electronic commerce, online consumer reviews have become an important source of information that assists consumers to make purchase decision. However, ...theoretical development and empirical testing in this area of research are still limited, which greatly hinder us from understanding the influence of online reviews. Drawing upon the heuristic–systematic model from the literature of dual-process theories, we develop a research model to identify factors that are important to consumers' purchase decision-making. The model is empirically tested with 191 users of an existing online review site. We find that argument quality of online reviews (systematic factor), which is characterized by perceived informativeness and perceived persuasiveness, has a significant effect on consumers' purchase intention. In addition, we find that source credibility and perceived quantity of reviews (heuristic factors) have direct impacts on purchase intention. The two heuristic factors further demonstrate positive influences on argument strength. This result is consistent with the proposition of bias effect in the heuristic–systematic model, which elucidates the interrelationship between heuristic and systematic factors. Based on the findings, we discuss implications for both researchers and practitioners.
•We develop a heuristic–systematic model to examine the influence of online reviews.•Three systematic and heuristic factors are proposed to affect behavioral intention.•Argument quality is defined with informativeness and persuasiveness dimensions.•Source credibility and perceived quantity of reviews are the two heuristic factors.•The two heuristic factors produce significant bias effects on argument quality.
•We examine brand loyalty building on companies’ brand pages in social commerce.•We propose that brand loyalty is primarily determined by relationship quality.•Three types of factors are proposed as ...the key antecedents of relationship quality.•Among the antecedents, self-congruence demonstrates the strongest influence.
Social commerce enables companies to promote their brands and products on online social platforms. Companies can, for instance, create brand pages on social networking sites to develop consumer–brand relationships. In such circumstances, how to build consumers’ brand loyalty becomes a critical concern. To address this, we draw upon the relationship quality perspective to suggest that brand loyalty is primarily determined by relationship quality, which is further influenced by self-congruence (i.e., the self factor), social norms (i.e., the social factor), information quality and interactivity (i.e., characteristics of brand pages). To test our model, we conduct an empirical survey on companies’ brand microblogs. We find that all proposed hypotheses are supported. Interestingly, the self factor rather than other factors was found to have the strongest impact in the model. In addition to its noteworthy implications for practitioners, we believe that this study provides important theoretical insights into understanding how to build brand loyalty in social commerce.
Herd behavior in consumers' adoption of online reviews Shen, Xiao-Liang; Zhang, Kem Z.K.; Zhao, Sesia J.
Journal of the Association for Information Science and Technology,
11/2016, Volume:
67, Issue:
11
Journal Article
Peer reviewed
It has been demonstrated that online consumer reviews are an important source of information that affect individuals’ purchase decision making. To understand the influence of online reviews, this ...study extends prior research on information adoption by incorporating the perspective of herd behavior. We develop and empirically test a research model using data collected from an existing book review site. We report 2 major findings. First, argument quality and source credibility predict information usefulness, which affects the adoption of online reviews. Second, we determine that the adoption of online reviews is also influenced by 2 herd factors, namely, discounting own information and imitating others. We further identify the key determinants of these herd factors, including background homophily and attitude homophily. The theoretical and practical implications are discussed.
PurposeConsumers often communicate with other consumers and perform impulse buying behavior on social commerce websites. Based on stimulus-organism-response framework and dual systems theory, the ...present study examines the effects of social interactions and self-control on consumers' impulse purchase.Design/methodology/approachAn online survey consisting of 315 participants on social commerce websites was recruited to empirically examine the proposed research model. Partial Least Squares (PLS) was employed to analyze the research model.FindingsOur main findings indicate that (1) source credibility, observational learning and review quality are important antecedents of perceived usefulness of online reviews, (2) source credibility, observational learning and perceived usefulness positively affect positive affect, which further results in urge to buy and impulse buying, (3) self-control weakens the effect of positive affect on urge to buy impulsively and also weakens the effect of urge to buy impulsively on impulse buying behavior.Originality/valueThe present study will bring more attention to social interactions in social networks in practice and encourage scholars to pay more attention to the reflective system in online impulse buying.
•We examine consumer participation and gender differences on companies’ microblogs.•We find that participation is predicted by trust and commitment.•Self-congruence and partner quality are found to ...affect trust and commitment.•The effects of self-congruence and trust are stronger for male consumers.•The effects of partner quality and commitment are stronger for female consumers.
This paper presents a research model to explicate that the level of consumers’ participation on companies’ brand microblogs is influenced by their brand attachment process. That is, self-congruence and partner quality affect consumers’ trust and commitment toward companies’ brands, which in turn influence participation on brand microblogs. Further, we propose that gender has important moderating effects in our research model. We empirically test the research hypotheses through an online survey. The findings illustrate that self-congruence and partner quality have positive effects on trust and commitment. Trust affects commitment and participation, while participation is also influenced by commitment. More importantly, the effects of self-congruence on trust and commitment are found to be stronger for male consumers than females. In contrast, the effects of partner quality on trust and commitment are stronger for female consumers than males. Trust posits stronger effects on commitment and participation for males, while commitment has a stronger effect on participation for females. We believe that our findings contribute to the literature on consumer participation behavior and gender differences on brand microblogs. Companies can also apply our findings to strengthen their brand building and participation level of different consumers on their microblogs.
•This study aims to investigate the formation of compulsive smartphone use.•We examine the effects of instant gratification, mood regulation, and convenience.•Behavioral activation/inhibition systems ...(BAS/BIS) and flow are also examined.•Our empirical results show that flow plays a mediating role in the research model.•BAS affects instant gratification, convenience, and BIS affects mood regulation.
Smartphones have gained significant popularity. With the rising concerns of compulsive smartphone use, understanding how smartphone users develop compulsive behaviors is crucial. In this study, we aim to investigate the role of flow in the formation of compulsive smartphone use. Drawing upon the flow theory, we incorporate the psychological state of flow as a key factor in our research model. We identify its determinants based on the desirability–feasibility perspective and reinforcement sensitivity theory. We empirically test our model by conducting an online survey with 384 valid responses. We expect that our findings can provide noteworthy insights on the formation of compulsive smartphone use.
Purpose
Drawing from the spillover effect literature, the purpose of this paper is to investigate the spillover effect in consumers’ web-mobile payment extension behavior. The authors figure out two ...categories of factors associated with the spillover effect: relevant schema and schematic fit. Cognitive trust and emotional trust in web payment are used to capture relevant schema, while perceived similarity and perceived business tie are proposed to denote schematic fit in the web-mobile payment extension context.
Design/methodology/approach
An online survey (
n
=552) was conducted to empirically test the model. The data were analyzed by structural equation modeling approach.
Findings
The results show that relevant schema and schematic fit factors positively influence perceived value of mobile payment (MP), which facilitates consumers’ behavioral intention of MP.
Originality/value
This study contributes to the extant literature by theoretically identifying the key factors of the spillover effect and empirically investigating its role during the web-mobile service extension process.
Purpose
The advancements of mobile technologies and devices have greatly facilitated the extension of online services from web to mobile environments. Drawing on the categorization theory, the ...purpose of this paper is to explore the impact of perceived entitativity on users’ web-mobile service extension behavior. The research model considers how perceived entitativity serves as a category cue to link the category- and piecemeal-based processing and shape users’ adoption of extended mobile services.
Design/methodology/approach
An online survey (n=552) was conducted to empirically test the model. The data were analyzed by structural equation modeling approach.
Findings
The results offer two major findings. First, performance expectancy, perceived controllability and subjective norm are important antecedents of users’ usage intention. Second, perceived entitativity has three types of effects on usage intention: it exerts a direct and positive influence on usage intention; it indirectly facilitates usage intention through increasing PE and perceived controllability; and it moderates the relationship between subjective norm and usage intention.
Originality/value
This study contributes to the literature by taking into account the interplay of category- and piecemeal-based processing to understand consumers’ web-mobile service extension behavior.
► This study examines the determinants of contribution value in Wikipedia. ► We propose breadth and depth of interests and resources as the four determinants. ► We highlight two types of users based ...on their editing activities in Wikipedia. ► We find that the determinants have different impacts regarding two types of users.
The recent prevalence of wiki applications has demonstrated that wikis have high potential in facilitating knowledge creation, sharing, integration, and utilization. As wikis are increasingly adopted in contexts like business, education, research, government, and the public, how to improve user contribution becomes an important concern for researchers and practitioners. In this research, we focus on the quality aspect of user contribution: contribution value. Building upon the critical mass theory and research on editing activities in wikis, this study investigates whether user interests and resources can increase contribution value for different types of users. We develop our research model and empirically test it using survey method and content analysis method in Wikipedia. The results demonstrate that (1) for users who emphasize substantive edits, depth of interests and depth of resources play more influential roles in affecting contribution value; and (2) for users who focus on non-substantive edits, breadth of interests and breadth of resources are more important in increasing contribution value. The findings suggest that contribution value develops in different patterns for two types of users. Implications for both theory and practice are discussed.
