This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish ...organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results.
Purpose: The aim of this study is to examine the impact of the Corona pandemic on the ability of banks to market their services and its reflection on the result of their activity.
Theoretical ...framework: The research acquires its importance from the role and importance of marketing banking services and thus increasing their revenues, which is reflected in increasing their profits or reducing their losses, as well as the importance of shedding light on the impact of the Corona pandemic on this vital sector, through the weak ability of banks to market their services in the shadow of this pandemic.
Design/methodology/approach: The researchers used the descriptive analytical approach through the analysis of the income statement of the banks of the research sample for a series of years.
Findings: The results indicated that the pandemic had a substantial impact on banking services since there was a link between the pandemic's expansion and banks' capacity to sell their products. The epidemic also caused banks' levels of liquidity to fall, which had a negative effect on their capacity to extend credit and loans.
Research, Practical & Social implications: The study suggests that banks adapt their working practices by moving to electronic transactions for the delivery of financial services. So, in times of crisis, banks need develop new strategies for marketing their financial services. In light of the Corona pandemic, it offers ideas for how the banking industry should develop its methods of marketing its services.
Originality/value: The value of the study is important because banks should change their work methods by switching to electronic dealing in providing banking services. In order to face crises, banks should expand their investments in areas that are not significantly affected by crises.
This study initially explored 323 sustainability reports certified by the Global Reporting Initiative. The aim was to evaluate, at the company level, the structure of eco-innovation of firms ...established in developed and emerging countries and the influence of eco-innovation on the financial performance of those companies during the 2012–2014 period. A sample of 231 companies was collected, 58 from emerging countries and 173 from developed countries. The methodology was based on structural equation modeling and regression with panel data. The study revealed that nearly all environmental and social eco-innovation variables were significant in their respective dimensions in the developed countries, whereas in the emerging countries, only two environmental and social variables were significant, thus highlighting the more advanced stage of eco-innovation in developed countries. The results of the regression with panel data indicated that the environmental and social variables were significant only for return on sales (ROS) and differed between companies located in emerging and developed countries.
Purpose
– This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the ...EFQM model, investigates the relationships between these factors and analyses their influence on key business results.
Design/methodology/approach
– The methodology used is factorial analysis and structural equations – specifically the partial least squares technique. The sample is made up of 116 private firms. TQM is an integral management philosophy which is based on a set of social and technical factors that must be put into practice through a reference framework, such as the one in the EFQM model.
Findings
– The work empirically identifies three dimensions that correspond to the soft-hard TQM factors (management and human resources, strategic management of partnerships and resources and processes management). Furthermore, it shows how these dimensions make up a management system that has a significant effect on key business results.
Research limitations/implications
– The main limitations are to be found in the sample used – private firms from a specific geographical context.
Practical implications
– The research model facilitates the design of a management system for professionals and orientates them in its implementation and improvement with a view to influencing key results.
Originality/value
– The data have been obtained from the scores of the processes of self-assessment and external assessment followed by firms that were candidates for excellence awards. The work empirically identifies the social and technical factors implied in the EFQM model and their relationships. Moreover, it presents the effect on a type of result that has not been analysed very much: key results (economic, financial, innovation or processes improvement).
There is a growing interest in knowledge management as a strategic weapon, although the debate continues over which are the most effective models for its implementation. In this context, the main ...objective of this study is to analyse the potential of the EFQM Excellence Model to design and implement a knowledge management project (KMP) which improves the key results of the business. To reach the objective, a sample was used which consisted of 225 companies with experience in EFQM evaluations. The partial least squares structural equation modelling approach was used to test the model. The results show how the EFQM Excellence Model can be a valid framework upon which to implement a KMP. In addition, the use of process methodology and the involvement of suppliers and partners are key factors for KMP to have a significant impact on the key results of the business.
Purpose: The research on corporate social responsibility has been focused mainly on Anglo-Saxon countries and big companies. Most scholars agree there is a positive relationship between companies ...social and economic performance, however, this is not unanimous. Moreover, during economic downturns, companies struggle for survival and might consider corporate social responsibility efforts should be postponed. This research investigates if there is a positive relationship between social performance and key business results using a large sample of small and medium Portuguese companies over an extended period of time.
Design/methodology/approach: The investigation is made by using survey responses from a sample of 2.222 small and medium companies (SMEs) over a 10 year period, from the Portuguese IAPMEI – Public Agency for Competitiveness and Innovation Benchmarking and Good Practices database. The hypothesis that there is a positive relationship between social and key business results performance was tested with correlation analysis and was complemented with semi-structured interviews of key Portuguese Sustainability Managers.
Findings: The research results support the existence of valid positive relationships between companies’ social performance and key business results, confirming it does pay to invest in corporate social responsibility even in less favorable economic scenarios and for small and medium companies across all business sectors.
Research limitations/implications: It was not possible to use more powerful statistical methods such as Partial Least Squares (PLS) or Structural Equation Modelling (SEM) due to data constraints and more qualitative research should be done to triangulate the results and better understating of the cause and effect relationships.
Practical implications: Both managers and academics should be aware of the relevance of corporate social responsibility to assure companies enduring success and create benefits for stakeholders and society at large.
Originality/value: This research makes contributions for the social and economic relationship body of knowledge with a particular emphasis on small and medium companies in Portugal and a potential application to other similar European countries, by using a large sample basis over an extended period of time.
Following the total quality management (TQM) philosophy and the knowledge management (KM) approach, this contribution aims to study the influence of process methodology and partner management on KM, ...as well as the relationships between this variable and key business results. We also analyse the moderating role of organisational size in these previous relationships. The hypotheses proposed in our research model are tested on a sample of 225 Spanish companies with experience in TQM through evaluations using the EFQM Excellence Model. The partial least squares structural equation modelling (PLS-SEM) approach was used to test the research model. In order to assess the moderating effects of organisational size, we adopt a multi-group approach using two subsamples with large firms and small and medium-sized enterprises (SMEs). Our findings indicate that the use of process methodology and the involvement of partners are key factors for KM to have a significant impact on the key results of the business, both strategic and operational. Moreover, the organisational size is determinant when analysing the effect of process methodology and partner management on KM. In this sense, process methodology has a greater effect on KM in the SMEs. On the contrary, the relationship between partner management and KM is more intense in large firms. Finally, it is noted that KM can be effective and can improve the key business results independently of the size of the organisation.
This study aims to analyse the influence of executive coaching on business results, in line with the Balanced Scorecard framework. First, the findings from general management literature are ...integrated to design a framework for assessing the impact of executive coaching on business results. This methodology was tested with a within subject, ABA single case design of an Industrial Director, incorporating the vision of organizational stakeholders and including objective management data covering two years. The process unravels the underlying mechanism by which organizational results of executive coaching are obtained, thereby providing method for future application to the assessment of executive coaching outcomes.
Purpose: The purpose of this paper is to examine the links between employee attitudes, customer loyalty and business results. Methodology/approach: From a conceptual point of view, this ...employee-customer-business results chain is well founded and generally accepted, also in the European Excellence Model. But for many companies, it seems difficult to demonstrate such links, and several issues must be addressed to uncover the links. To investigate these links empirically, a hotel chain provided data matching employee and customer measures with measures of profit, and a modelling approach is developed. Findings: The model is successfully applied. As it is possible to estimate and test the links, we have demonstrated the effects of employee attitudes on customer loyalty and further on business results. The findings provide strong empirical evidence for the developed model, and the study provides evidence of the employee-customer-business results chain. Research limitations: The study is limited to four hotels in Copenhagen, Denmark. Practical implications: The research findings provide a better understanding of the employee-customer-business results chain and may help practitioners in improving company financial performance. Originality/value: This paper provides new insights into the relationships between employee attitudes, customer loyalty, and business results.
Rice production is still the primary source of livelihood for rural communities in Tambakdahan Sub-district, Subang Regency. One harvest of every hectare can produce an average rice production of 8.5 ...to 9 tons. This study aims to determine the effect of land area ownership, use of labor, use of seeds, fertilizers, and technical irrigation (irrigation) on rice production and the Scale of business results, using the Cobb Douglas production function equation. The results of this study indicate that the three input variables have significant influence, namely; ownership of land area, fertilizers used, and technical irrigation (irrigation) on rice production, for the use of seed input, and technical irrigation (irrigation) have a positive effect, while the input of land area ownership has a negative impact. Two input variables do not have a significant effect, namely the input use of labor and seeds. The Scale of the results of the rice production business shows a decreasing scale of business results
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