Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in ...citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. Co-Production and Co-Creation: Engaging Citizens in Public Services offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science, service management, sociology and voluntary sector studies.
The present study aims to explain more deeply the theory of destination image and its process of formation in culturally distant countries, specifically regarding familiarity as a factor of ...influence. To achieve this aim, a questionnaire was administered to 307 South Korean citizens in order to examine Koreans' image of Spain as a tourist destination, and the level of familiarity with the destination. The findings reveal that familiarity has a moderating effect on the destination image, and the main information source that most contributes to a positive image is provided by 'relatives, friends, and/or acquaintances'. This paper contributes to the literature by showing the importance of familiarity on image formation and has significant management implications in the context of helping to create an appropriate image of a tourist destination.
To date, most studies of citizen science engagement focus on quantifiable measures related to the contribution of data or other output measures. Few studies have attempted to qualitatively ...characterize citizen science engagement across multiple projects and from the perspective of the participants. Building on pertinent literature and sociocultural learning theories, this study operationalizes engagement in citizen science through an analysis of interviews of 72 participants from six different environmentally based projects. We document engagement in citizen science through an examination of cognitive, affective, social, behavioral, and motivational dimensions. We assert that engagement in citizen science is enhanced by acknowledging these multiple dimensions and creating opportunities for volunteers to find personal relevance in their work with scientists. A Dimensions of Engagement framework is presented that can facilitate the innovation of new questions and methodologies for studying engagement in citizen science and other forms of informal science education.
Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory ...platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.
Ireland's Citizens' Assembly (CA) of 2016-18 was tasked with making recommendations on abortion. This paper shows that from the outset its members were in large part in favour of the liberalisation ...of abortion (though a fair proportion were undecided), that over the course of its deliberations the CA as a whole moved in a more liberal direction on the issue, but that its position was largely reflected in the subsequent referendum vote by the population as a whole.
Citizen-centric approach calls for respecting citizens' needs in strategic planning without defining them. This article reveals the gap in the definition of citizens' needs concept, and as a ...response, it proposes comprehensive specification. Special attention is given to satisfaction surveys and the explanation of the relationship between citizens' needs and strategic planning. The case study explores two Flash Eurobarometer reports on Quality of Life in European Cities and strategic plans of selected cities to find out if the needs of citizens are respected. As the examples, for the case study, are selected cities of Visegrad group countries for their common totalitarian history and cultural proximity. Satisfaction surveys are utilized in both ways; as the product of strategic planning and as the input to strategic planning. The product view brings the answer to the question how successful cities are in dealing with problem issues. The input view takes current problem issues and compares them with future strategic plans to see if they include solutions to problem issues.
•Citizens' needs concept based on the Maslow's hierarchy of needs•Participation ladder used to find actors and tools in the citizens' needs concept•Relationship among satisfaction survey, citizens' needs and strategic planning•How selected European countries respect citizens' needs in their strategies
During times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to ...become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from ‘Healthy China’, an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government's handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post.
•This study investigates how to promote citizen engagement through government social media during the COVID-19 crisis.•Media richness negatively predicts citizen engagement, but dialogic loop facilitates engagement.•Information relating to the latest news and the government's handling positively affects citizen engagement.•All relationships were contingent upon the emotional valence of each Weibo post.
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