The telecenter, popularly known as the rural kiosk or common service center, is an important building block for the improvement of e-governance in developing nations as they help in better citizen ...engagement. Setting up of these centers at appropriate locations is a challenging task; inappropriate locations can lead to a huge loss to the government and allied stakeholders.
This study proposes the use of various meta-heuristic algorithms (particle swarm optimization, bat algorithm, and ant colony optimization) for the improvement of traditional clustering approaches (K-means and fuzzy C-means) used in the facility location allocation problem and maps them for the betterment of telecenter location allocation. A dataset from the Indian region was considered for the purpose of this experiment. The performance of the algorithms when applied to traditional facility location allocation problems such as set-cover, P-median, and the P-center problem was investigated, and it was found that their efficiency improved by 20%–25% over that of existing algorithms. KCI Citation Count: 0
Many developing countries across the world are allocating a significant share of their budgets for e-government initiatives. Common service centers (CSCs) are e-government initiatives that aim to ...increase access to public services and promote easy and direct interaction with the government. These e-government initiatives are largely underutilised, especially in rural areas in developing countries. This study attempts to identify the key challenges facing CSCs and determine their hierarchical relationships in the context of rural India. A set of 15 challenges was identified through a rigorous literature review and by surveying experts and CSC owners. Data were collected on the identified challenges and were analysed using interpretive structural modeling (ISM)-MICMAC-fuzzy MICMAC analysis. Subsequently, we developed a hierarchical model of challenges. The findings revealed that “longer travel time and transaction cost”, “low digital literacy”, and “low awareness” of e-government services are among the key challenges CSCs face in rural India. This study suggests several recommendations to all the stakeholders involved in the management of CSCs to improve the delivery of e-government services in rural India.
•To identify key challenges of (CSCs) and determine their casual relationships in developing countries.•An (ISM)-MICMAC-fuzzy MICMAC analysis technique were employed to analyze the collected data.•A contextual and hierarchical model between challenges is developed..•Categorized the challenges to develop effective strategies to deliver better e-services to the citizens..•‘High time and travel transaction cost’, and ‘low awareness’ are among the key challenges faced by CSCs in rural India.
The study investigates the role of intermediaries in influencing the adoption of public access outlet that are being set up for delivery of e-Government services, especially in rural areas. In order ...to identify possible factors of adoption, an exploratory study is first carried out with stakeholders. Findings of the exploratory study, supported by extant literature on technology acceptance, service quality and trusting belief, form the basis for the proposed research model which is empirically tested with 328 respondents from 77 villages in 12 districts in India using Partial Least Square (PLS) technique with hierarchical modelling. Findings of the study suggest that the behaviour of the intermediaries manning these outlets, reliability of the outlet and facilities available at the outlet have significant effect on the service quality of the outlet, which in turn, has a positive effect on citizens' intention for availing e-Government services. Other factors of adoption that are identified to be significant are ease of obtaining service, usefulness of the outlet and positive word-of-mouth among the user community.
•Aims to identify determinants of adoption of intermediary manned public access outlets for delivery of e-Gov services in context of India.•Mixed-method research methodology reveals behavior of intermediary has most significant effect of adoption.•Easy processes at outlets, reliability, positive word of mouth, physical facilities and usefulness emerge as other important factors.
Common Service Centers (CSCs), which are also known as Tele-centers and Rural Kiosks, are important infrastructural options for any country aiming to provide E-Governance services in rural regions. ...Their main objective is to provide adequate information and services to a country’s rural areas, thereby increasing government-citizen connectivity. Within developing nations, such as India, many CSC allocations are being planned. This study proposes a solution for allocating a CSC for villages in a country according to their E-Governance plan. The Fuzzy C-Means (FCM) algorithm was used for clustering the village dataset and finding a cluster center for CSC allocation, and the Particle Swarm Optimization (PSO) algorithm was used for further optimizing the results obtained from the FCM algorithm based on population. In the context of other studies addressing similar issues, this study highlights the practical implementation of location modeling and analysis. An extensive analysis of the results obtained using a village dataset from India including four prominent states shows that the proposed solution reduces the average traveling costs of villagers by an average of 33 % compared with those of allocating these CSCs randomly in a sorted order and by an average of 11 % relative to centroid allocation using the FCM-based approach only. As compared to traditional approaches like P-Center and P-Median, the proposed scheme is better by 31 % and 14 %, respectively. Therefore, the proposed algorithm yields better results than classical FCM and other types of computing techniques, such as random search & linear programming. This scheme could be useful for government departments managing the allocation of CSCs in various regions. This work should also be useful for researchers optimizing the location allocation schemes used for various applications worldwide.
Common people need the different government services in their day to day life. Now days these services are provided by the government through the online channels. The Maharashtra is one of the ...pioneered states in India which providing the government services through the online service centres and these centres are called Common Service Centres. Common Service Centre called Maha E-Seva Kendra in the local Marathi language. Common Service Centre is one of the most popular and important project for the government as well as citizens which is rolled out by the state government. This initiative is operating under the supervision of Collectorate Office at the district level. In this research paper, Common Service Centre project is chosen to study the present status of the e-governance initiatives in Satara district of Maharashtra state in India. Furthermore, the study elaborates the analysis of e-services and their transactions during the financial year 2016-17 in the Satara district.
Reliable access to modern energy services is key for development. India, alongside its growing energy demand, also faces multiple challenges in providing energy services to its masses. Innovative ...approaches that bundle appropriate technology and delivery channels are pivotal in addressing such challenges. This paper discusses one such approach, where the Common Service Centers (CSCs), based on a revenue model, use solar applications to provide lighting opportunities to the communities they serve, besides supplementing their own power requirement.
Indian National eGovernance plan (NeGP) aims to deliver the e-services to the door step of the rural folk for better governance, particularly to reach rural poor. For providing a better reach, it ...envisages the idea of Common Service Centers (CSC) which acts as a one stop service delivery center. The present paper examines and proposes a reliable and secured framework for CSC for a better, reliable and secured service. The proposed security framework for CSCs include user authentication through Biometric security devices and Antivirus, Firewall for Information and System security measures.
E Governance Marawar, Tejas; Kale, Swapnil; Araspure, Ketan
2010 International Conference on Data Storage and Data Engineering,
2010-Feb.
Conference Proceeding
In recent times, information technology (IT) has a tremendous influence on how different Indian Government departments operate. Governments around the world are increasingly interested in the ...potential for delivering government services through internet. Examples of substantial transition to electronic service delivery can be found in some sectors in some countries, however most government services have failed to evolve from enhanced information-based web pages. The failure to move from manual services to e-service provision is most notable in the local government sector at District Collectorate office at district level, despite numerous policies and hopeful deadlines imposed by governments at all levels. This paper presents research, which examined the current status of Nagpur District Collectorate Centre's service delivery, exploring the appropriateness of current e-Business maturity models for evaluating the Progress of local governments making towards electronic service delivery. The research involved an evaluation of local government service center. In an effort to promote and enhance the use of web sites, local governments have started to make non-integrated moves toward e-Governance. One of the important factors to provide efficient government services is availability of all government services through a single point delivery platform. The government departments should have an integrated platform with a secured access control system. It is thus important to design a coherent enterprise architecture framework for the government departments. The aim of this research paper is to outline an effective enterprise architecture framework and an innovative technological solution that can serve as the common platform for provision of all government services to the citizen of India. The Authority Centre will receive the application from CSCs. A software should be developed for the Authority Centre which will be common for the highest authority to the clerical staff. Now the application will be processed and the decision will be made for approval and disapproval, which will be sent back to CSC. Thus the citizen will come to know about the status of his application at the CSCs only. A website should be developed mainly for the Urban Citizens which are very much familiar to the Internet. The website will provide various services easily to the citizens and they can access these services anywhere, any time. These plans can be implemented at District level and hope it will extend for the State as well as National level. The basic services such as Ration card application, Pension, Agricultural services, Police records, Below poverty line(BPL) facilities, Medical help are very difficult to access and avail. As about 70% of Indian population leave in villages, these people have to come at the district place to avail the services. And it is very inconvenient for them, so we propose the new concept of Common Service Centre (CSC). These centres will be present at the grass hood level, having an officer in charge with a computer having an internet connection with a software installed on it. The citizens can avail services at these CSCs.
Income-generating activities by women are an effective means of reducing gender-based deprivation and disparities. In the constrained familial and community settings of developing economies, online ...platforms can be an appropriate means for women to carry out economic activities. In this context, important initiatives taken by the Government of India, such as the Common Service Centres scheme, are worth studying. This paper critically evaluates such revolutionary online platform- based entrepreneurial initiatives using the capability approach developed by Amartya Sen. We examine through case studies how women-run businesses use online platforms and what determines their success, inputs, capabilities, and conversion factors. Further, national enterprise-level data from Indiaʼs National Sample Survey Office are analysed to show that states with a higher level of gender inequality are also the regions with a lower level of information and communications technology usage by women-run enterprises.
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