•Data quality can significantly impact directly and indirectly firm performance.•The value extracted from BDA and IoT is similar in European and American firms.•BDA tools are being used mainly on ...production run and inventory optimization.•IoT is being used in areas of innovation and continuous process improvement programs.•Complex business processes fed with bad data can decrease BDA and IoT capabilities.
Big data analytics (BDA) and the Internet of Things (IoT) tools are considered crucial investments for firms to distinguish themselves among competitors. Drawing on a strategic management perspective, this study proposes that BDA and IoT capabilities can create significant value in business processes if supported by a good level of data quality, which will lead to a better competitive advantage. Responses are collected from 618 European and American firms that use IoT and BDA applications. Partial least squares results reveal that better data quality is needed to unlock the value of IoT and BDA capabilities.
The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource-integrating actors whose relationships are governed by shared institutional logics, ...standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure can secure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering’s (1993) and Barrett et al.’s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple’s iOS service system. We conduct an embedded case study of Apple’s iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.
Online consumer reviews can help customers reduce uncertainty and risks faced in online shopping. However, the studies examining the determinants of perceived review helpfulness produce mixed ...findings. We review extant research about the determinant factors of perceived online review helpfulness. All review related determinants (i.e., review depth, review readability, linear review rating, quadratic review rating, review age) and two reviewer related determinants (i.e., reviewer information disclosure and reviewer expertise) are found to have inconsistent conclusions on how they affect perceived review helpfulness. We conduct a meta-analysis to examine those determinant factors in order to reconcile the contradictory findings about their influence on perceived review helpfulness. The meta-analysis results affirm that review depth, review age, reviewer information disclosure, and reviewer expertise have positive influences on review helpfulness. Review readability and review rating are found to have no significant influence on review helpfulness. Moreover, we find that helpfulness measurement, online review platform, and product type are the three factors that cause mixed findings in extant research.
•We review extant research about the determinant factors of perceived online review helpfulness.•We conducted a meta-analysis to reconcile the contradictory findings on the influence of determinants on review helpfulness.•Helpfulness measurement, online review source, and product type are found to be responsible for most of the mixed findings.•Our findings help both sellers and consumers better identify helpful online reviews and improve the efficiency of decision-making.
This research examines the business impact of online reviews. It empirically investigates the influence of numerical and textual reviews on product sales performance. We use a Joint Sentiment-Topic ...model to extract the topics and associated sentiments in review texts. We further propose that numerical rating mediates the effects of textual sentiments. Findings not only contribute to the knowledge of how eWOM impacts product sales, but also illustrate how numerical rating and textual reviews interplay while shaping product sales. In practice, the findings help online vendors strategize business analytics operations by focusing on more relevant aspects that ultimately drive sales.
The integration of Building Information Modeling (BIM) and Geographic Information System (GIS) has been identified as a promising but challenging topic to transform information towards the generation ...of knowledge and intelligence. Achievement of integrating these two concepts and enabling technologies will have a significant impact on solving problems in the civil, building and infrastructure sectors. However, since GIS and BIM were originally developed for different purposes, numerous challenges are being encountered for the integration. To better understand these two different domains, this paper reviews the development and dissimilarities of GIS and BIM, the existing integration methods, and investigates their potential in various applications. This study shows that the integration methods are developed for various reasons and aim to solve different problems. The parameters influencing the choice can be summarized and named as “EEEF” criteria: effectiveness, extensibility, effort, and flexibility. Compared with other methods, semantic web technologies provide a promising and generalized integration solution. However, the biggest challenges of this method are the large efforts required at early stage and the isolated development of ontologies within one particular domain. The isolation problem also applies to other methods. Therefore, openness is the key of the success of BIM and GIS integration.
Urban mobility is currently undergoing three fundamental transformations with the sharing economy, electrification, and autonomous vehicles changing how people and goods move across cities. In this ...paper, we demonstrate the valuable contribution of decision support systems that combine data-driven analytics and simulation techniques in understanding complex systems such as urban transportation. Using the city of Berlin as a case study, we show that shared, autonomous electric vehicles can substantially reduce resource investments while keeping service levels stable. Our findings inform stakeholders on the trade-off between economic and sustainability-related considerations when fostering the transition to sustainable urban mobility.
The age of big data analytics is now here, with companies increasingly investing in big data initiatives to foster innovation and outperform competition. Nevertheless, while researchers and ...practitioners started to examine the shifts that these technologies entail and their overall business value, it is still unclear whether and under what conditions they drive innovation. To address this gap, this study draws on the resource-based view (RBV) of the firm and information governance theory to explore the interplay between a firm’s big data analytics capabilities (BDACs) and their information governance practices in shaping innovation capabilities. We argue that a firm’s BDAC helps enhance two distinct types of innovative capabilities, incremental and radical capabilities, and that information governance positively moderates this relationship. To examine our research model, we analyzed survey data collected from 175 IT and business managers. Results from partial least squares structural equation modelling analysis reveal that BDACs have a positive and significant effect on both incremental and radical innovative capabilities. Our analysis also highlights the important role of information governance, as it positively moderates the relationship between BDAC’s and a firm’s radical innovative capability, while there is a nonsignificant moderating effect for incremental innovation capabilities. Finally, we examine the effect of environmental uncertainty conditions in our model and find that information governance and BDACs have amplified effects under conditions of high environmental dynamism.
This study investigates the role of content and noncontent cues of tourism information quality in forming users’ destination image in social media. Empirical analysis based on data collected from ...Sina Weibo users suggests that several content cues and web page design as a noncontent cue are positively related with cognitive and affective images, which lead to a conative image. This study contributes to the body of knowledge on the role of tourism information quality in social media by providing empirical evidence on destination image formation. It also helps tourism managers build their marketing strategies to attract more tourists through social media.
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