Enterprise Digital Intelligence Transformation is based on the Digital Conversion of information and process service upgrading, further touching the enterprise’s core business, with the goal of ...building a new business model of Digital Intelligence Transformation at a higher level. Based on dynamic capability theory, this paper conducts an in-depth study on the mechanism of enterprise Digital Intelligence Transformation and firm performance. This paper selects manufacturing companies listed in China’s Shanghai and Shenzhen A-shares from 2013 to 2022 as the research sample, and analyzes and tests the sample data using empirical research methods in order to explore the actual impact of Digital Intelligence Transformation on firm performance, including the specific pathways of action and moderating effects. This study helps enterprises to positively face the megatrend of Digital Intelligence Transformation and upgrading and the challenges it brings, and to grasp the new opportunities in the digital era. This study finds that enterprises carry out digital empowerment transformation and development strategies, and implement information Digital Conversion, service upgrading, and Digital Intelligence Transformation to promote firm performance to different degrees. Enterprise innovation resilience has a mechanism effect between information digitalization conversion enterprise performance and process service upgrading enterprise performance. The higher the environmental uncertainty, the greater the positive contribution of information digitalization to firm performance. Digital Conversion is the base and service upgrading is the process. The current sample enterprises have limited years of data collection, and most of them have only carried out the strategic implementation of Digital Conversion or servitization, and have not reached the high-level stage of digital and intellectual transformation. Therefore, it is found that enterprise innovation resilience has not yet shown a significant role mechanism effect between digital–intelligent transformation and enterprise performance at present. And environmental uncertainty has not yet shown a significant moderating effect in the stage of Servitization Upgrading and digital–intelligent transformation. The marginal contributions of this paper are mainly reflected in the following: (1) This study introduces the dynamic capability theory to explore the role of Digital Intelligence Transformation (Digital Conversion + service upgrading) on enterprise performance. (2) This paper investigates the role of Digital Intelligence Transformation in influencing the performance of enterprises from the Digital Conversion and service upgrading phases, and enriches the relevant role and regulatory mechanisms. (3) This study provides new ideas and strategic suggestions on Digital Intelligence Transformation for enterprises with different factor intensities, at different stages of development, and in different regions.
Information technology service management (ITSM) driven by artificial intelligence (AI), i.e., AITSM, is likely to change business models and enterprise operations substantially, setting off a wave ...of enterprise AI transformation. Empowerment from AI has brought new vitality and challenges to ITSM capabilities, and enterprises must start thinking about how the capability of AITSM can be reactivated to shape the resilience of business models and meet survival needs in complex and ever-changing environments. To systematically achieve the development of enterprise business model resilience under AITSM, this study combines the actual situation of ITSM and enterprise AI transformation practice and then deconstruct it into three sub-research questions along the primary line of driver identification–model construction–paradigm optimization. We retrieve high-quality literature in the field of information systems from common databases and discuss the topics of AITSM and business model resilience. This study finds that future research should focus on forming an accurate description of the resilience demand of business models in the current era, and thus, better explain the value cocreation process between AITSM and business units. In addition, future research should emphasize the dynamic and strategic nature of business model resilience to study the continuous optimization of business models with the help of AITSM.
The processing mechanism of service-context information is the foundation of personalized, intelligent services provision in B3G/4G.This paper presented a General Service Context Information ...Processing Mechanism Architecture (SCIPMA) of B3G/4G,and elaborated on its functional structure and technology realization; In addition, we applied the laws of information transformation to explore the service-context information processing mechanism. Based on the SCIPMA, we proposed the context-aware service provision framework in B3G/4G network. A new network entity-the context server which implemented the function of SCIPMA was imported.
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