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Prenova procesa reševanja reklamacij v izbranem podjetju : diplomsko delo visokošolskega strokovnega študijskega programaGajser, SabrinaV diplomskem delu smo se osredotočili na proces reševanja reklamacij v izbranem podjetju. Vsa podjetja si prizadevajo, da bi najhitreje in najučinkovitejše rešila nastalo reklamacijo in tako ohranila ... dober odnos s potrošniki. Tudi izbrano podjetje se srečuje z reklamacijami. Njihov proces reševanja reklamacij je zastarel, vendar utečen, pri katerem zaposleni vse podatke vpisujejo ročno in tako prihaja do napak. Prav tako zaposleni porabijo preveč časa z iskanjem teh podatkov in s hojo v proizvodni obrat, da pridobijo vso potrebno dokumentacijo. Cilj diplomskega dela je izboljšati proces reševanja reklamacij in skrajšati čas iskanja potrebnih podatkov v proizvodnem obratu. S kritično analizo smo predstavili vzroke za izgubo časa in podali rešitve, ki bi pripomogle k izboljšanju procesa v izbranem podjetju. Možni sta dve poti prenove. Prva je ta, da podjetje ostane na obstoječi stopnji digitalizacije, druga pa, da izboljša stopnjo digitalizacije proizvodnje. Po preučitvi smo se odločili za izboljšanje stopnje digitalizacije, saj bi na ta način prihranili veliko časa pri iskanju podatkov za reševanje reklamacij na letni ravni.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Celje : [S. Gajser], 2022Language - slovenianCOBISS.SI-ID - 137232643
Author
Gajser, Sabrina
Other authors
Gajšek, Brigita, 1974-
Topics
zadovoljstvo potrošnikov |
reklamacija |
prenova |
izboljšanje |
proces |
consumer satisfaction |
complaints |
upgrade |
improvement |
process
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Library | Call number – location, accession no. ... | Copy status |
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Faculty of Logistics, Celje | Knjižnica DV 806 IN: 000004281 |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Gajser, Sabrina | ![]() |
Gajšek, Brigita, 1974- | 29194 |
Source: Personal bibliographies
and: SICRIS
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