(UM)
-
Kategorizacija in kakovost hotelov v regiji Posavje : diplomsko delo visokošolskega strokovnega študijaTrpkov, PaulaKategorizacija je bistven element pri odločanju kakovosti hotela in je prvi faktor,na podlagi katerega lahko gost predvidevakakovost storitev glede na svoja pričakovanja. Pojem kategorije hotelov se ... pri vsakem posamezniku odraža drugače.V praksi lahko opazimo, da obstajajo razlike med hoteli iste kategorije. Prav zaradi tega je poznavanje kategorizacije in kakovosti storitev pomembno za hotelirje in goste. V empiričnem delu smo raziskali, kako hotelirji in gostje razumejo kategorizacijo hotela in kako povezujejo kategorijo hotelov s kakovostjo hotelskih storitev v regiji Posavje.Raziskava je pokazala, da je potrebno spremeniti oz. posodobiti sistem in povečati pozornost pri izvajanju funkcionalne storitve, saj se ta hitreje pomni in je za goste pomembnejša. Z lansko novo uvedbo kategorizacije, imenovane Hotelstars, smo dobili zagotovilo kakovosti na mednarodni ravni in s tem tudi boljšo prihodnost v hotelirstvu.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Maribor : [P. Trpkov], 2019Language - slovenianCOBISS.SI-ID - 2048296275
Author
Trpkov, Paula
Other authors
Zupan Korže, Saša
Topics
Kategorizacija |
Kakovost |
Hotel |
Hotelirstvo |
Posavje |
Categorization |
Quality |
Hotel |
Hotel Management |
Posavje
![loading ... loading ...](themes/default/img/ajax-loading.gif)
Library | Call number – location, accession no. ... | Copy status |
---|---|---|
Faculty of Tourism, Brežice | čitalnica VS 35 IN: 020190008 |
available - reading room |
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
![loading ... loading ...](themes/default/img/ajax-loading.gif)
Shelf entry
Permalink
- URL:
Impact factor
Access to the JCR database is permitted only to users from Slovenia. Your current IP address is not on the list of IP addresses with access permission, and authentication with the relevant AAI accout is required.
Year | Impact factor | Edition | Category | Classification | ||||
---|---|---|---|---|---|---|---|---|
JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
Select the library membership card:
If the library membership card is not in the list,
add a new one.
DRS, in which the journal is indexed
Database name | Field | Year |
---|
Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
---|---|
Trpkov, Paula | ![]() |
Zupan Korže, Saša | 40212 |
Source: Personal bibliographies
and: SICRIS
Select pickup location:
Material pickup by post
Delivery address:
Address is missing from the member's data.
The address retrieval service is currently unavailable, please try again.
By clicking the "OK" button, you will confirm the pickup location selected above and complete the reservation process.
By clicking the "OK" button, you will confirm the above pickup location and delivery address, and complete the reservation process.
By clicking the "OK" button, you will confirm the address selected above and complete the reservation process.
Notification
Automatic login and reservation service currently not available. You can reserve the material on the Biblos portal or try again here later.
Subject headings in COBISS General List of Subject Headings
Select pickup location
The material from the parent unit is free. If the material is delivered to the pickup location from another unit, the library may charge you for this service.
Pickup location | Material status | Reservation |
---|
Reservation in progress
Please wait a moment.
Reservation was successful.
Reservation failed.
Reservation...
Membership card:
Pickup location: