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Pećanić, Ana; Miljković Krečar, Irena
Suvremene teme, 12/2021, Volume: 12, Issue: 1Journal Article
Pregledom postojeće literature moguće je zaključiti kako se karakteristike i sklonosti pojedinih generacija bitno razlikuju, što dovodi do nesporazuma u poslovnoj komunikaciji. U ovom radu ispitano je 144 zaposlenika, pripadnika generacije X i Y radi utvrđivanja preferiranih oblika komunikacije i učestalosti međusobnih nesporazuma. Također ispitana su međusobna viđenja po različitim elementima radnog ponašanja, deriviranih iz prijašnjih istraživanja. Rezultati pokazuju visoko međusobno slaganje pripadnika generacije X u percepciji generacije Y, većinom u smjeru koji sugeriraju prijašnja istraživanja. S većinom se takvih percepcija slaže i najveći dio ispitane generacije Y, no s vidljivo manjim stupnjem međusobnog slaganja. Pronađene su i razlike u preferiranim oblicima komunikacije, pri čemu generacija X preferira više usmenu komunikaciju, s čime je moguće povezati i nalaz kako ta generacija rjeđe doživljava komunikacijske nesporazume, nego generacija Y. An overview of the existing literature implies the conclusion that the characteristics and tendencies of particular generations are significantly different, leading to misunderstandings in business communication. In this paper, 144 employees, members of Generation X and Y, were surveyed with the aim of identifying the preferred forms of communication and the frequency of mutual misunderstandings. Mutual perceptions of different aspects of work behavior, derived from previous research were also examined. The results show a high degree of consistency between Generation X in the perception of Generation Y, mostly in the direction suggested by previous research. Most of those perceptions were also noted by the majority of Generation Y, but with a noticeably lower degree of consensus. Differences in preferred forms of communication were also found, with Generation X preferring oral communication, which is possible to link with the finding that this generation is less likely to experience communication misunderstandings than Generation Y.
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