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Borovec, Krunoslav; Balgač, Iva
Kriminologija & socijalna integracija, 05/2017, Volume: 25, Issue: 1Journal Article, Paper
Ovaj rad ima dva cilja. Prije svega, na temelju samoprocjene ispitanika istražiti razinu zadovoljstva poslom i zadovoljstva internom komunikacijom kod policijskih službenika u Republici Hrvatskoj. Drugi cilj bio je utvrditi doprinos interne komunikacije u zadovoljstvu poslom policijskih službenika te utvrditi prediktorsku snagu svake od osam dimenzija interne komunikacije. Podaci su prikupljeni anketnim upitnikom na uzorku od 1249 ispitanika, a potom obrađeni korištenjem hijerarhijske regresijske analize. Rezultati pokazuju da su policijski službenici u Hrvatskoj relativno zadovoljni svojim poslom te da se interna komunikacija pokazala kao statistički značajan prediktor zadovoljstva poslom. Od osam dimenzija interne komunikacije statistički značajni prediktori zadovoljstva poslom su: zadovoljstvo povratnim informacijama, zadovoljstvo komunikacijom s nadređenima, zadovoljstvo komunikacijskom klimom te zadovoljstvo kvalitetom medija komunikacije i zadovoljstvo korporativnom informiranošću. This paper has two objectives: first, to explore the level of job satisfaction and satisfaction with internal communication among police officers in the Republic of Croatia on the basis of respondents’ self-assessment; and second, to determine the contribution of internal communication to the job satisfaction among police officers, determining the predictive power of each of the eight dimensions of internal communication in the process. The data were collected using a questionnaire, filled in by a sample of 1.249 respondents, and analysed using hierarchical regression analysis. The results show that police officers in Croatia are relatively satisfied with their jobs, and that internal communication is a statistically significant predictor of job satisfaction. Out of eight dimensions of internal communication, the most important predictors of job satisfaction are: satisfaction with feedback, satisfaction with communication with superiors, satisfaction with communication climate, satisfaction with the quality of media of communications and satisfaction with corporate information knowledge.
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