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Leukert, Sven
SHS Web of Conferences, 2020, Volume: 77Journal Article, Conference Proceeding
SAP Learning Journeys are a key element for providing a guiding path and framework for SAP users and implementation professionals to learn and stay current in their SAP product expertise. They also form a double bridge between the worlds of learning and technical documentation. On one hand, the Learning Journeys themselves are stored and maintained in the DITA content management system used for technical documentation, and then rendered both in the SAP Learning Hub and SAP Help Portal. On the other, the Learning Journeys allow the inclusion and referencing of technical documentation content into the learning offering modelled with the journeys. In this paper we will provide an account of how SAP Learning Journeys are managed and rendered, and what their evolving role is in the world of user enablement.
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