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Benschop, Nick; Nuijten, Arno L.P.; Hilhorst, Cokky A.R.; Keil, Mark
Information & management, April 2022, 2022-04-00, Volume: 59, Issue: 3Journal Article
Many information systems (IS) projects encounter significant problems. The literature suggests that decision-makers can be misled by overoptimistic estimates. We argue that such overoptimism may also be present in the choice of language in business cases. In this study, we analyzed the usage of such framing in 20 business cases for large IS projects of the Dutch government. Our findings show that newly proposed systems are systematically framed using positive adjectives, whereas the existing systems are framed using negative adjectives. This pattern of framing may subconsciously bias the decision-makers toward investing in new IS projects.
