This third edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on managing for a sustainable future. Libraries and information services ...face uncertain times and this new edition tackles the challenges of planning and managing change, future-proofing for tomorrow, and leading the transformation to a sustainable future. The text also addresses the integration of information services including librarianship, records management and ICT. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.
Contents: Preface; Part I Management Influences in a Changing Landscape: Managing in an uncertain world; Strategic influences. Part II Strategy and Planning: Strategic planning: positioning for a sustainable future; Attracting and retaining talented people in challenging times; Ensuring value for money and enabling a cost-sustainable future; Knowledge and information management - a key to survival; Strategic technology and asset management - a smarter approach. Part III Leadership and Innovation: Leadership; Utilizing a values-driven culture for sustainability; Innovation and creativity; Engaging change in positioning for the future; Group dynamics and team building; Effective negotiation and conflict management; Managing the political arena; Policy making; Personal communication and networking; Managing yourself and others in challenging times. Part IV Governance and Social Responsibility: Ensuring good corporate governance; Using authority and influence; Encouraging transparency; Managing for sustainability; Managing risk; Sustaining trust and continued operations; Evaluating benefits and performance. Part V Customer and Market Focus: Competitive strategies; Corporate image and communications; Ensuring service quality. Part VI Success and Sustainability: Bringing it all together. Index.
Jo Bryson is a senior management consultant and international speaker in strategy and planning. Her current consulting role involves assisting Chief Executive Officers lead, transform and change the strategic direction of their organizations. Previously Jo held senior management positions in the library, information and IT sectors at state and international government levels. .
The article describes the changes in skills needed by library and information workers in order to meet the challenges of a rapidly evolving environment. Globalization and new technology have changed ...customer expectations radically and information services must change in order to meet new needs while maintaining quality of service. The author identifies fourteen new skills and aptitudes required by information managers if their services are to maintain their relevance in the world of mobile communications and the Internet. These include the ability to share their vision of how a service will operate in the future, to build an organization that embraces change, and to put the customer at the centre of service development. Only by learning and implementing these skills can managers ensure that information services make the most of the unprecedented opportunities for innovation and enrichment of the quality of life that technology provides.
Infrastructure, lifelong learning, a knowledge culture, innovation, and information renewal and reinvestment are key components of a knowledge economy and society. This paper explores the value of ...libraries and information services in enabling a global knowledge economy and society, and how their performance can be measured.
