•This study tests the links between environmental uncertainty, organizational creativity and organizational agility.•The data were collected from 174 managers of five-star hotels.•Environmental ...uncertainty negatively impacts organizational creativity.•Organizational agility moderates the negative impacts of competitive and technological uncertainty on creativity.
Informed by the confusion theory, this study tests the three main aspects of environmental uncertainty on organizational creativity and extends the moderating model of organizational agility in uncertain environments. The data were collected from 174 managers of five-star hotels. Construct validity and the hypotheses were tested using AMOS 26.0. The findings show that organizational agility moderates the negative impacts of competitive and technological uncertainty on organizational creativity. The results suggest that in highly dynamic and complex environments, organizations must reduce bureaucracy to manage the challenges of uncertainty. Informed by the confusion and contingency theories, this study offers new insights into the relationship between environmental uncertainty, organizational creativity, and organizational agility in the hospitality industry.
This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on ...customer experience have been extracted and examined to unearth the source knowledge and main themes via a two-step approach of bibliometric (citation and co-citation) and content analyses. The bibliometric analysis has revealed five main clusters of the knowledge domain: (1) methodology and information technology, (2) customer co-creation of value, (3) service quality and customer satisfaction, (4) tourist experience, (5) customer perception in service environments. Based on the literature review, content analysis was subsequently performed to reveal recent articles from each cluster. Overall, this article comprehensively examines customer experience literature in the service industries. Results present a holistic comprehension of the knowledge domain, reveal scientific progress, and provide main directions and questions for further academic efforts.
Sharing economy: a co-citation analysis Sainaghi, Ruggero; Köseoglu, Mehmet Ali; d'Angella, Francesca ...
Current issues in tourism,
04/2020, Letnik:
23, Številka:
8
Journal Article
Recenzirano
This study aims to investigate the intellectual structure of P2P accommodation platforms through a co-citation analysis by using a social network approach. To this end, this paper analyzed 79 ...articles retrieved from the Scopus database. The findings show that there is a clear connection between the intellectual structures of P2P platforms and tourism journals. The cluster analysis identifies four groups, representing the intellectual structure of the P2P platforms. We discuss three relevant topics related to the theoretical pillars: the different levels of analysis, the diverse disciplines involved, and the increasing centrality gain by hospitality and tourism (H&T) studies. For each point, a future research agenda is proposed.
This study introduces MAK approach to investigate intellectual structure of fields which combines text-net analysis (TNA), latent dirichlet allocation (LDA), and co-citation analysis. Researchers ...have previously deployed co-citation analysis to reveal the intellectual structure of fields. However, in these applications, the research has two technical limitations—small representativeness in datasets analyzed and the primary consideration for dated documents—towards the co-citation analysis. These limitations impede the formation of a larger picture in the structure. The present study seeks to eliminate these limitations by utilizing TNA and LDA methods as topic modeling approaches for 38,368 journal articles as references with 125,154 appearances in 2680 articles published between 1980 and 2019 in the
Strategic Management Journal
(
SMJ
). We suggest researchers should embrace MAK approach as complementary approach to research, with its focus on the intellectual structures of the field. We provide a workflow to show potential research applications and address advantages and limitations associated with the two new methods.
The main objective of this study is to investigate the intellectual structure and evolution of author collaborations from articles published in the Strategic Management Journal between 1980 and 2014. ...This assessment includes the general view of authorship, authorship patterns, author productivity, ranking of authors, visualization of the co-authorship network, comparison of strategic management co-authorship network attributes with those of other disciplines, the evolution of main components and core authors in the networks by period, discussions on whether the strategic management network fits with the small world network theory, individual network attributes such as degree centrality, Bonacich's power index, closeness centrality, and betweenness centrality. Finally, the authors provide an inclusive evaluation of the results, limitations, and suggestions for future research."
•This study elucidates progress of entrepreneurship research in hospitality and tourism.•This is one of the first studies that analyzes previous entrepreneurship research in hospitality and ...tourism.•This study proposes a comprehensive entrepreneurship framework.•This study identifies specific future research area.
The purpose of this study is to review entrepreneurship research in hospitality and tourism (H&T), draw a map of the evolving domain, and propose a framework for future research. The entrepreneurship literature is categorized by identifying the antecedents and consequences in the context of H&T. The study findings suggest that entrepreneurship research subjects in H&T are extended from developed countries to emerging economies. The research level begins at the meso level (firms) and gradually develops to the micro level (individual entrepreneurs) and macro level (environment). Entrepreneurship in H&T is currently rich in practice but poor in theoretical development. This study is one of the few to critically review entrepreneurship research in H&T. This paper identifies a range of research issues in H&T entrepreneurship.
This study explores the evolution of institutional collaborations in articles published in the
Strategic Management Journal
between 1980 and 2014 via descriptive analysis and social network analysis. ...These analyses show that, in each sub-period, the number of institutions involved, as measured by papers published, increased significantly and a significant number of new institutions participated in the strategic management community via the
SMJ
. However, a few institutions from the US dominated the field. The collaboration network was weakly clustered, fragmented, and scattered, and the relationship among institutions was not close. International collaborations have been growing based on center-periphery, international trade, and social factors, instead of geographic proximity. An inclusive evaluation of the results, limitations, and suggestions for future research is provided.
Purpose
This study aims to propose a competitor intelligence and analysis (CIA) model that can be used for the analysis of a firm’s competitors. Empirically, it investigates the application of the ...CIA model on online reviews. This proposed model clarifies the confusion between terms such as competitive intelligence, competitor intelligence and competitor analysis and provides a more efficient process for managers.
Design/methodology/approach
The approach of the model integrates text mining techniques as a big data method with network analysis to form a competitor analysis. This study has considered two centrality metrics – degree centrality and betweenness centrality – to identify the functional associations among the resources elaborated by the customers of the hotels.
Findings
Findings show online reviews may be used as a solid source of intelligence. The intelligence maps visualized through the text-net technique is an efficient representation of tourist satisfaction and dissatisfaction with a tourism company and its competitors.
Practical implications
The proposed approach can be used in the hotel industry along with many others. The implications for scholars and managers and the possible directions for future research are also discussed in the study.
Originality/value
This study develops a new approach for competitive intelligence practices in the hotel industry and tests a new method for competitor analysis as a part of the competitive intelligence and analysis approach developed in this study.
竞争对手情报分析(CIA)模型与在线评论:将大数据文本挖掘与网络分析结合进行战略分析
Purpose
本研究提出了一个竞争对手情报与分析(CIA)模型, 可用于分析企业的竞争对手。对CIA模型在网络评论中的进行了实证研究。该模型厘清了竞争情报、竞争对手情报和竞争对手分析等术语之间的概念混淆, 为管理者提供了一个更有效的流程。
Design/methodology/approach
该模型将文本挖掘技术作为大数据方法与网络分析相结合, 来进行竞争对手分析。本研究考虑了两个中心性指标——度中心性和中介中心性——来识别酒店客户精心设计的资源之间的功能关联。
Findings
结果表明, 在线评论可被用作可靠的情报来源。情报地图通过文本网络技术可视化有效地展示了游客对旅游公司及其竞争对手的满意度和不满意度。
Practical implications
本文所提出的方法可用于酒店行业及许多其他行业。同时, 本文也探讨了本研究对学者与管理者的启示, 以及未来可能的研究方向。
Originality/value
本文提出了一种新的酒店行业竞争情报的实践方法, 并测试了一种新的竞争对手分析法, 作为竞争情报和分析方法的一部分。
Keywords
关键词 竞争情报, 竞争对手情报, 文本挖掘, 网络分析, 在线评论, 酒店
El Modelo del Análisis de la Inteligencia Competitiva (CIA) y las reseñas on line: Integración de la minería de textos de Big Data con el análisis de redes para el análisis estratégico
Objetivo
Este estudio propone un modelo de análisis de la inteligencia competitiva (CIA) que puede utilizarse para el análisis de los competidores de la empresa. Empíricamente, investiga la aplicación del modelo de la CIA a las reseñas on line. El modelo propuesto aclara la confusión entre términos como inteligencia competitiva, inteligencia de la competencia y análisis de la competencia y proporciona un procedimiento más eficiente para los gerentes.
Diseño/metodología/enfoque
El enfoque del modelo integra las técnicas de minería de textos, como método de Big Data, con el análisis de redes para realizar el análisis de la competencia. En este estudio se han considerado dos métricas de centralidad -centralidad de grado e intermediación- para identificar las asociaciones funcionales entre los recursos elaborados por los clientes de los hoteles.
Resultados
Los hallazgos muestran que las reseñas on line pueden ser utilizadas como una fuente sólida de inteligencia. Los mapas de inteligencia visualizados mediante la técnica de redes de texto son una representación eficiente de la satisfacción e insatisfacción de los turistas con la empresa turística y sus competidores.
Implicaciones prácticas
El enfoque propuesto puede utilizarse en la industria hotelera junto con otros muchos. En el estudio también se analizan las implicaciones para los investigadores y los gerentes y las posibles directrices para investigaciones futuras.
Originalidad/interés
Este artículo desarrolla un nuevo enfoque para la aplicación de la inteligencia competitiva en la industria hotelera y prueba un método nuevo para el análisis de la competencia como parte del enfoque del Análisis de la Inteligencia Competitiva desarrollado en este estudio.
Palabras clave Inteligencia competitiva, Inteligencia del competidor, Minería de textos, Análisis de redes, Reseñas on line, hoteles
Progress on smart tourism research Mehraliyev, Fuad; Choi, Youngjoon; Köseoglu, Mehmet Ali
Journal of hospitality and tourism technology,
11/2019, Letnik:
10, Številka:
4
Journal Article
Purpose
The purpose of this paper is to conduct a systematic and quantitative review of published papers on smart tourism. More specifically, the paper aims to identify the smart tourism research ...life cycle, collaboration trends, main social structure, disciplinary approaches and foundations, research topics and methodological approaches.
Design/methodology/approach
Systematic quantitative review techniques were used to review smart tourism literature. Frequency analysis, network analysis, text mining techniques were performed on data obtained from 96 papers collected from three databases as follows: Web of Science, Scopus and EBSCOhost.
Findings
The smart tourism research life cycle has two turning points with an exponential increase: 2015 and 2017. The latter is mainly associated with the internationalization of collaboration. Social structure of smart tourism research was revealed. Many of the ideas and research trends are affected by one research cluster. Destination related articles are dominant in smart tourism research. Internet of things and tourist experience are less researched areas. Only a quarter of the articles was published in tourism and hospitality journals. In particular, there is a big gap in published papers in hospitality journals. An important gap from methodological aspect is limited number of qualitative studies with human subjects. The geographical limitation is high concentration of smart tourism studies in Korea.
Research limitations/implications
This study collected and analyzed only full papers published in peer-reviewed journals. Future research may consider including book chapters and/or conference proceedings. This study was mainly based on quantitative review techniques. Qualitative or mixed review techniques may be conducted.
Originality/value
This study is the first literature review on an increasingly popular topic of smart tourism.
研究目的
本研究旨在从以下几方面探讨智慧旅游的沿革:（1）出版量和研究主题, 2）主要学科、社会结构和合作趋势, 以及3）方法论和研究范式。
研究设计/方法论/方法
本研究对1995至2017年间发表的96篇文章进行了系统的定量评价, 并采用了评价和相关回顾的方法对文献进行了分析。
研究结果
研究结果阐释了智能旅游研究的生命周期。自2015以来, 相关文献的出版数量迅速增长, 2017年更是呈现出指数增长的趋势。2017年, 相关的国际合作也大幅增加。在学科重点方面, 智能旅游研究并不仅局限于旅游, 而是采用跨学科/多学科的方法。在社会结构方面, 智能旅游的知识在很大程度上是由具有相似社会文化背景和制度背景的学者建构的。在研究主题方面, 与目的地相关的文章占主导地位。在研究方法方面, 智能旅游研究采用的主要是定量研究, 其次是概念研究和混合方法研究。令人惊讶的是, 定性研究则十分有限。在研究范式方面, 由于研究样本主要来自韩国, 研究可能存在文化偏见, 。
研究局限/启示
本研究仅收集并分析了在同行评审期刊上发表的论文。未来的研究可以考虑加入书籍章节和/或会议论文。本研究主要采用定量评价, 未来的研究可以考虑可以采用定性或混合方法技术。
独创性/价值
本研究通过对社会结构、主题、方法和研究范式等方面的研究空白的分析, 为智能旅游研究提供了有意义的理论贡献, 并指出了未来的研究方向。
Firms in the field of hospitality and tourism (H&T) have focused on the green innovation (GI) concept to handle environmental problems to generate revenue strategies and build brand awareness for ...stakeholders. This has created an important accumulation of knowledge in the literature. However, in the literature, there is no study investigating what the progress on GI literature is to help researchers in the theory development and practitioners to provide examples for their strategic decisions. Hence, This study investigates the progress in green innovation (GI) research in the field of hospitality and tourism (H&T). For this purpose, 74 studies published in 32 different journals were examined. Using content analysis, this paper examined three issues regarding green innovation research - the development levels and current trends in green innovation research; drivers and consequences, mediators and moderators of such research and agenda for future research.
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