Social media users are increasingly harming destination brands through their posts. This article examines how to counter brand co-destruction in social media through the application of storytelling ...practices. Based on a netnography of TripAdvisor and Facebook, combined with a case study of the Danish destination management organization (DMO) VisitDenmark, the article investigates the prospective ways in which social media users co-destroy the DMO’s brand. We demonstrate how value creation is a fluid process generated along a “brand value continuum,” as complex interplays between co-creation and co-destruction manifest through user-generated content. The article provides recommendations on how DMOs can counter co-destruction by using storytelling to influence perceptions and set agendas for user conversations that stimulate brand co-creation.
Cultural tourism is a significant element of tourism for many destinations; nevertheless, relatively little is known about the contributing factors that form the overall cultural travel experience. ...This study sought to contribute to this extant knowledge gap by enhancing our understanding of the nature of cultural tourism experiences and the process by which they are formed. Through in-depth face-to-face interviews with 29 tourists in the cultural sites of Paris, a theoretical model of memorable cultural tourism experiences (MCTEs) was developed and six key factors affecting cultural tourist experiences in a destination have emerged using a grounded theory approach: prior perceived significance of the experience, authenticity, engagement, cultural exchange, culinary attraction and quality of service. The findings of this study contribute to ongoing efforts in tourism scholarship to understand the essence of memorable tourism experiences (MTE) in general and more particularly within the context of cultural tourists' experiences. The theoretical and practical contributions of the study results are discussed and several avenues for future research are also proposed.
The primary objective of the study is to examine the impact of perceived responsible tourism on perceived quality of life of communities in tourist destinations and to analyze the mediating role of ...perceived destination sustainability. A questionnaire-based survey conducted to collect responses from a sample of 432 residents from 3 different tourism destinations in India. From the data analysis, it was found that as the residents of the local community, perceived responsible tourism plays a pivotal role in the formulation of perceived destination sustainability, which in turn impacts their perceived quality of life. Thus, the study findings offer implications for the successful management of tourism businesses as well as the community sustainability and their well-being.
Purpose
The purpose of this paper is to provide an overview of how quantitative analysis methods have been and can be used to improve the competitiveness of tourism destination. The focus of the ...study is social network analysis (SNA).
Design/methodology/approach
The research methodology is qualitative and consists of the review literature relevant to this thesis. This methodology is necessary to give an account of the methods and the techniques adopted for the data collection used in other economic sectors.
Findings
SNA is needed to analyze the creation and configuration of communities of practice within destination and to identify possible barriers to effective interaction. Essentially, it is a complex adaptive socio-economic system. It shares many (if not all) of the characteristics usually associated with such entities, namely, non-linear relationships among the components, self-organization and emergence of organizational structures, robustness to external shocks.
Research limitations/implications
The most important limit of this paper is that all the results presented here do not concern a single case study. Future research studies will provide a larger number of cases and examples to give the necessary validation to the findings presented here.
Practical implications
This paper provides a view into the network of relationships that may give tourism organization managers a strong leverage to improve the flow of information and to target opportunities where this flow may have the most impact on regulatory or business activities.
Originality/value
SNA can help to detect actual expertise and consequently project the potential losses deriving from an inefficient flow of knowledge. In addition, the authors will be able to define roles in the organizational networks and make an evaluation of informal organizational structures over the formal ones. Traditional organizational theories lack a concrete correspondence with mathematical studies and in this respect the authors sought to identify a correspondence.
PurposeDestination management organizations perform a very important role regarding the management of tourism destinations. Destination management systems are a key technological infrastructure for ...these organizations. However, in the literature, it is not clear what are the factors that promote the implementation of these systems, neither what are the factors that contribute to their success. This study aims to propose and test two research models to overcome these research gaps.Design/methodology/approachThe first model refers to the determinants of the implementation of destination management systems, and the second model refers to the determinants of the success of those systems. The models are tested with data collected through a questionnaire survey from destination management organizations of five European countries, which are among the leaders in international tourism receipts.FindingsConcerning the factors that promote the implementation of destination management systems, this study reveals the importance of the diversity of partnerships that the private sector establishes in the destination, of advantages resulting from governance and of partners' involvement in the functions of destination management organizations. Concerning the factors that promote the success of these systems, this study highlights the importance of a phased implementation, the fact that a high number of functionalities in the system prevents success and the importance of having a revenue model that can support financial and operating costs.Originality/valueThe study provides important theoretical and practical contributions to the successful implementation of destination management systems by destination management organizations.
Tourism needs to reduce emissions in line with other economic sectors, if the international community's objective of staying global warming at 1.5°-2.0 °C is to be achieved. This will require the ...industry to half emissions to 2030, and to reach net-zero by mid-century. Mitigation requires consideration of four dimensions, the Scales, Scopes, Stakeholders and Strategies of carbon management. The paper provides a systematic review of these dimensions and their interrelationships, with a focus on emission inventory comprehensiveness; allocation principles at different scales; clearly defined responsibilities for decarbonization; and the identification of significant mitigation strategies. The paper concludes that without mitigation efforts, tourism will deplete 40% of the world's remaining carbon budget to 1.5 °C. Yet, the most powerful decarbonization measures face major corporate, political and technical barriers. Without worldwide policy efforts at the national scale to manage the sector's emissions, tourism will turn into one of the major drivers of climate change.
PurposeThis study aims to propose a comprehensive model to help understand factors influencing the intention to participate in a destination management system (DMS) amongst tourism stakeholders in ...Vietnam which are considered as the determinants of the successful implementation of the system.Design/methodology/approachA survey was conducted to investigate key stakeholders' opinions of participating in a DMS. In total, 301 questionnaires were used for analysis. Partial least squares structural equation modelling (PLS-SEM) was used to assess the measurement and structural models of the study.FindingsFactors that influence various tourism stakeholders' intention to participate in the national DMS in Vietnam have been identified and examined. The results identify the important predictors of the tourism stakeholders' participation in the DMS including information quality, DMS operator readiness, government regulations and technology awareness. Interestingly, technology awareness was ascertained as a significant mediator for the relationship between performance expectancy, social influence, technology competency, competitive pressure and the intention to participate in the DMS.Originality/valueThis study has a unique theoretical contribution by developing a comprehensive model to predict the intention to participate in a DMS amongst tourism stakeholders with the modification and combination of three theoretical models and frameworks: the unified theory of acceptance and use of technology (UTAUT) model, technology–organisation–environment (TOE) framework and updated DeLone and McLean information systems (D&M IS) success model. It is expected to be a useful reference source for tourism management departments that want to develop DMSs in Vietnam. This model also can be used as an initial investigation for DMS implementation studies at other destinations.
We aimed to evaluate the impact of sustainable tourism indicators on destination competitiveness with reference to the European Tourism Indicator System (ETIS), a scheme funded by the European ...Commission to address the evidence gap in tourism policy making. To do this, we evaluate the absorptive capacity of destination management organisations (DMOs) to implement and use sustainable tourism indicators to make policy decisions. We provide evidence of how DMOs have acquired knowledge about the importance of sustainable tourism indicators through ETIS, and how they have assimilated it by developing their own systems based on the principles of ETIS. However, we find that the European Commission had unrealistic expectations that DMOs, or their policies, would be transformed as a result of the use of indicators, or that indicators would be exploited to improve tourism sustainability and competitiveness. We contribute to the study of policy science by showing how absorptive capacity can be used to analyse and evaluate policy interventions, despite being a linear rational approach to explaining a complex policy context.
Purpose: The paper suggests goal modelling as a method for the strategic analysis in tourism destinations. Destination management is quite complex and challenging and requires deep understanding of ...the intentions, the roles and the strategies of the various stakeholders. Methods: This paper identifies the challenges and major issues of destination management, evaluates the capacity of goal modelling to address them and demonstrates the use of goal modelling for stakeholder and strategic analysis. Results: The paper provides a holistic, multi-level modelling approach that begins with stakeholder analysis, continues with the analysis of strategic dependencies between stakeholders and ends with the analysis of the strategic alignment of the Destination Management Systems. Goal modelling is used for the analysis of the roles and functions of stakeholders, the analysis of the interdependencies between stakeholders in terms of goals, tasks and resources, the selection between alternative business configurations, and the business model and strategic analysis. Implications: Three important issues of destination management are addressed: stakeholder analysis, strategic dependency analysis, and strategic alignment of information systems. The formalism of goal modelling can provide rigor and visualization in the analysis of the complex relationships in destination management.
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