In organizational systems commonly presented knowledge acts as a driver for achieving efficiency of organizational processes. Managing such knowledge within formal and stable systems is recognized as ...an essential component and relies on the ability to easily define the knowledge needs within the organization. However, trying to apply everyday approaches to complex organizational systems based on the cooperation between public and private entities, the conditions of extracting as-is information become blurred and tangible efficiency indicators cannot be jointly defined. In this paper, we present a case study of a missing person investigation that occurred in 2013 in Slovenia. With a variety of activity flows, several endings and tendency towards entity changes the investigation presents a challenging case for the identification and evaluation of knowledge that was present within the investigation process. Having the possibility to closely follow the investigation process, we collected the data through the observation and interviews of the key entities, then modelled with Tabular application development methodology, translated into the two-tier simulation model within iGrafx environment and finally analyzed with descriptive and multivariate statistics. Using the selected set of methods, we were able to design a graphical model that presents knowledge and most important interactions between knowledge resources within the investigation process. We find it as an important contribution to the understanding of knowledge dynamics within complex organizational systems.
Methods and techniques of business process management as known in the private sector are being used more and more in the public sector. This paper demonstrates their applicability to systems where ...the human factor is more important. It describes a case study of filling unoccupied capacities in an old people's home. The simulation techniques are used as a replacement for the exact deterministic planning. Our research shows that by using the simulation it is possible to predict the effects of the renovation and the duration of the processes and bottlenecks and to thereby avoid bad decisions.
Simulations are commonly used in technical systems. This paper demonstrates their applicability to systems where the human factor is more important. It will discuss an eXample of a process in the ...public administration where the effects of a reorganization are simulated. The intention of the reorganization is positive, however easing the load on clients means that the process takes longer. Through the simulations it is possible to monitor the process and acquire data which is otherwise impossible to obtain.
Metode i tehnike upravljanja poslovnim procesima koje poznajemo iz privatnog sektora sve se
više koriste i u javnom sektoru. Ovaj rad prikazuje njihovu primjenjivost na sustave u kojima je ljudski
...faktor važniji. Opisuje slučaj popunjavanja slobodnih mjesta u jednom staračkom domu. Koriste se
tehnike simulacije u zamjenu za točno determinističko planiranje. Naše istraživanje pokazuje da
korištenje simulacije omogućuje predviđanje efekata renoviranja i trajanja procesa i uskih grla a time
i izbjegavanje loših odluka.
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