Display omitted •In-depth analyses clarify the different selectivity over Ni and Cu catalysts.•DHMF desorption and further hydrogenation influence HMF hydrogenation selectivity.•High dielectric solvents enhance DHMF desorption and change selectivity over Ni.•Hydrogenation is less favorable at high temperatures due to thermodynamic nature. The development of heterogeneous catalysts for converting abundant biomass feedstocks to higher value products is one of the most challenges these days. 2,5-dihydroxymethylfuran (DHMF) and 2,5-dihydroxymethyltetrahydrofuran (DHMTHF), synthesized from HMF hydrogenation, serve as crucial precursors in various applications. Non-noble metal catalysts are particularly attractive for this reaction, given their affordability and impressive catalytic efficiency. This work unveils the origin of the unique selectivity over Ni and Cu through mechanistic investigation using density functional theory (DFT), thermodynamic and kinetic analyses. The results emphasize that temperature and solvent play a crucial role in altering the energetic stabilities of intermediates, thereby influencing the energetic span (δG), turnover frequency (TOF), and selectivity of the reaction. The theoretical results align well with experimental observations. At 373.15 K, the highest TOF values over Ni and Cu are predicted in the HMF-to-DHMTHF path (1.79 × 103h−1) and the HMF-to-DHMF path (4.01 × 105h−1), respectively, in gas phase—under low dielectric constant ε condition. In contrast, the highest TOF value for Ni is observed in the HMF-to-DHMF path under implicit water condition (ε = 78.4) at 298.15 K. Competitive DHMF desorption and further hydrogenation influence the reaction’s selectivity. These insightful fundamental findings reveal key descriptors essential for designing new heterogeneous catalysts or enhancing existing ones, with the aim of potentially impacting biomass upgrading and other hydrogenation reactions.