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Cohen, Nicole; Nyfennegger, Jennifer; Desai, Dharmin; Duverge, Charlie; Barroso, Henry
Journal - American Water Works Association, March 2024, 2024-03-00, 20240301, Letnik: 116, Številka: 2Journal Article
Key Takeaways Benchmarking can help water and wastewater utilities identify improvement areas to tackle challenges such as aging infrastructure, resource constraints, and climate change. Lee County Utilities (LCU) conducted a thorough analysis of operations, customer relations, and business management, aligning with Effective Utility Management principles. By evaluating metrics alongside comparable utilities on a statewide and national scale, LCU identified areas for improvement and adopted best practices for enhanced performance and efficiency.
