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  • Just-in-Case Answers : The ...
    DALRYMPLE, Tam

    Information technology and libraries, 12/2008, Letnik: 27, Številka: 4
    Journal Article

    This article discusses the use of OCLC's QuestionPoint service for managing electronic publications and other items that fall outside the scope of OCLC Library's OPAC and Web resources pages, yet need to be "put somewhere." The local knowledge base serves as both a collection development tool and as a virtual vertical file, with records that are easy to enter, search, update, or delete. Beyond its usefulness as a system to receive, manage, and answer inquiries, QuestionPoint is providing a way to facilitate access to online resources that addresses the particular needs of OCLC Library's constituency. It is fast and easy to use: a standard part of the daily workflow. It enables direct links to sources and accommodates tagging those sources with the names of people and projects, as well as subjects. It serves as part of the library's collection management and selection system.