The purpose of this research article is to provide a comprehensive method of evaluation for public transportation. In this sense, this study considers transport lines that offer in Ciudad Juárez, Chihuahua. Hence, this study presents a description of the public transport system as part of the literature review. Likewise, the document describes an appropriate model based on the more outstanding publications about urban mobility and public transportation for passengers. Nevertheless, it is based on the Pythagorean Fuzzy combinative distance-based assessment (CODAS) to analyze and evaluate the alternatives through criteria that define general performance. Thus, the integration of these methods provides an adequate methodology for decision-making concerning urban planning and mobility to detect and improve the performance of criteria not considered within sustainable urban mobility plans. Results show how the applied approach can work as a powerful tool for the appraisal of the transport service. Finally, the results give relevant information to the local authority of the transport management of Ciudad Juarez to do improvements focused on the user.