Addressing the complex issue of multi-attribute decision-making within a probabilistic dual hesitant fuzzy context, where attribute weights are unknown, a novel decision-making method based on cumulative prospect theory is proposed, named the probabilistic dual hesitant fuzzy multi-attribute decision-making method based on cumulative prospect theory. Firstly, a decision matrix is formulated, representing probabilistic dual hesitant fuzzy information. Secondly, according to the decision maker’s authentic preference and non-membership information sensitivity, a comprehensive score function suitable for probabilistic dual hesitant fuzzy elements is proposed. The attribute weights are then determined using the entropy method. Next, the value function and decision weight function from the cumulative prospect theory are employed to compute the cumulative prospect value attributed to each available scheme. In addition, a cumulative prospect matrix is constructed, enabling the establishment of scheme rankings based on the comprehensive cumulative prospect value. Finally, the analysis of specific cases and a comparative assessment of methods pertaining to the selection of emergency response schemes collectively demonstrate the rationality and efficacy of the decision-making method presented in this study.