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Analiza zadovoljstv gostov v hotelu Lek Kranjska Gora : diplomska naloga
Nuhanović, Zlatan
Naloga opisuje hotel Lek, Kranjska Gora, in zadovoljstvo gostov s posameznimi storitvami v hotelu (recepcija, restavracija, hrana, sobe in bivanje v hotelu). Podatki pridobljeni iz hotelske in ...internetne ankete so ustrezno statistično obdelani (število gostov, strukturni odstotek, izračun modusa, mediane in povprečne ocene). Iy naloge je razvidno, da so gostje zelo zadovoljni s storitvami, ki jih dobijo v hotelu. To kažejo rezultati prikazaniv tabelah in grafih. Hotelsko anketo je izpolnilo in oddalo le 0,86% vseh gostov, toda rezultati kažejo, da so s stvoritvami zelo zadovoljni in s tem potrjujejo rek, da je zadovoljen gost najboljša in najcenejša reklama. Če bi se zaposleni še malo bolj potrudili (v smislu izboljšanja ponudbe), bi lahko še malo bolj dvignili odstotek zadovoljnih gostov.
Type of material - undergraduate thesis
; adult, serious
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