Faculty of Mechanical Engineering, Lj. (FSLJ)
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Zagotavljanje kakovosti pri obračunavanju storitev in dobav : diplomska naloga visokošolskega strokovnega študijaTomc, FrancV okviru naloge je bil izveden popis procesa obračunavanja storitev in dobav ter podprocesov oddelka za obračun. Z namenom, da izboljšamo kakovost opravljanja storitev, je bila opravljena analiza ... vzrokov napak, reklamacij in zahtev odjemalcev. Pri popisu procesov in analizi napak so bila uporabljena osnovna orodja kakovosti. V aktivnosti popisa procesov in analize napak so bili vključeni izvajalci procesa, ki so si s praktičnim delom pridobili temeljna znanja uporabe orodij kakovosti. Popis procesa obračuna in podprocesov je namenjen prenovi poslovnega procesa in informacijske podpore. Na temelju ugotovitev analize, zaznanih napak in prejetih reklamacij pa je bil izdelan predlog za izboljšavo podprocesa Obračun in predlog sistema zagotavljanja kakovosti v oddelku Obračun.Type of material - undergraduate thesis ; adult, seriousPublication and manufacture - Ljubljana : [F. Tomc], 2011Language - slovenianCOBISS.SI-ID - 11948059
Author
Tomc, Franc
Other authors
Soković, Mirko
Topics
diplomske naloge |
poslovni procesi |
sistemi vodenja kakovosti |
stroški kakovosti |
orodja kakovosti |
izboljšave procesov |
business process |
quality management systems |
quality costs |
quality tools |
process improvement
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S 0000001944 IN: 30001944 S 1944 IN: 30001944 |
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Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Tomc, Franc | |
Soković, Mirko | 09001 |
Source: Personal bibliographies
and: SICRIS
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