Library of Technical Faculties, Maribor (KTFMB)
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Towards an e-service knowledge system for improving the quality and adoption of e-services [Elektronski vir]Šumak, Boštjan ; Polančič, Gregor ; Heričko, MarjanThe purpose of this article is to highlight the limitations and drawbacks of existing knowledge about e-service quality and e-service user acceptance. To overcome these limitations we will propose ... some solutions. An extensive review of relevant literature has shown that a lot of research has already been conducted in this field. However, there is still a gap between the percentage of existing e-services and the percentage of those that are actually being used. We believe that existing knowledge could be better used by e-service researchers and especially by e-service providers, if they would have a knowledge system that would be capable of synthesizing the existing knowledge and presenting it in a more people-friendly format. The practical outcome of this article is a proposal for an e-service knowledge system, which could be used to improve the quality and user acceptance of e-services.Source: eEnablement [Elektronski vir] : facilitating an open, effective and representative esociety : conference proceedings (Str. 638-653)Type of material - conference contributionPublish date - 2009Language - englishCOBISS.SI-ID - 13268246
Author
Šumak, Boštjan |
Polančič, Gregor |
Heričko, Marjan
Topics
e-storitve |
e-servisi |
kakovost storitev |
spletne storitve |
sistemi znanja |
upravljanje znanja |
e-poslovanje |
e-service |
quality |
knowledge systems |
e-service knowledge system |
e-business
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JCR | SNIP | JCR | SNIP | JCR | SNIP | JCR | SNIP |
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DRS, in which the journal is indexed
Database name | Field | Year |
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Links to authors' personal bibliographies | Links to information on researchers in the SICRIS system |
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Šumak, Boštjan | 23392 |
Polančič, Gregor | 23587 |
Heričko, Marjan | 11064 |
Source: Personal bibliographies
and: SICRIS
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