This paper proposes the joint use of the AHP (Analytic Hierarchy Process) and the ICB (IPMA Competence Baseline), as a tool for the decision-making process of selecting the most suitable managers for ...projects. A hierarchical structure, comprising the IPMA's ICB 3.0 contextual, behavioural and technical competence elements, is constructed for the selection of project managers. It also describes the AHP implementation, illustrating the whole process with an example using all the 46 ICB competence elements as model criteria. This tool can be of high interest to decision-makers because it allows comparing the candidates for managing a project using a systematic and rigorous process with a rich set of proven criteria.
This paper reports on a four year development project of making the IPMA Individual Competence Baseline (ICB) version 4 — the first global standard for individual project, programme and portfolio ...management (3PM) competences. The paper further shows: the project phases, steps undertaken and the challenges throughout the development process. The main novelty of the new ICB4 can be found in the set of 29 general competencies which can be applied to project, programme and portfolio environments. The 29 competences are further broken down into Key Competence Indicators to fit each of the project, programme and portfolio environments.
Drawing from knowledge management theory, this study examines the relationships between employee's propensity to trust, organic organizational structure, knowledge sharing behavior, and service ...innovation in a multivariate nexus in restaurants. Data from 180 restaurants with a total of 453 employees were used to test the research hypotheses via partial least square structural equation modelling. As expected, the results of the empirical analysis revealed that propensity to trust is positively related to knowledge sharing behavior, organic organizational structure and service innovation; and knowledge sharing behavior is positively related to organic organizational structure and service innovation. Further, this study established that both knowledge sharing behavior and organic organizational structure serially mediates the positive effect of propensity to trust on service innovation. The result of importance-performance analysis highlights propensity to trust as the highest important predictor of service innovation while knowledge sharing is the best performance factor for service innovation in restaurants.
•The effects of propensity to trust and knowledge sharing on employees' service innovation are examined.•Organic structure and knowledge sharing behavior serially mediate the effect of propensity to trust on innovation.•A total of 453 restaurant employees in Nigeria participated.•Propensity to trust is the most important predictor of innovation but knowledge sharing is the highest performance indicator.
The main objectives of this study are to verify the underlying service attributes of food delivery application (FDA), propose a structural model to investigate service dimensions that affect customer ...satisfaction and subsequent behavioural constructs in terms of advocacy and intention to reuse the app, and prioritise the service attributes of FDA. This study uses structural equation modelling with consistent partial least squares (PLSc) analysis. The data were conducted with 1,406 FDA users who have experienced ordering food through mobile applications in Thailand. Results indicate that delivery experience, ease of use, reviews, food rider and time-saving FDA attributes have strong and positive influences on user satisfaction, which, in turn, affect behavioural responses (i.e., advocacy and intention to reuse the app). In-depth analysis through IPMA reveals various attributes that concern food riders, reviews and time-saving should be given attention by concerned practitioners. The findings contribute to hospitality literature and have pragmatic contribution for practitioners in the food and restaurant industry. Besides structural relationship analysis among FDA service attributes, satisfaction and customer behavioural responses, importance–performance map analysis with PLSc estimator is utilised to identify which FDA service attributes are highly important and performed, thereby leading to an increase in favourable customer experience when using FDA.
Purpose This study aims to address customer focus as an important component of total quality management (TQM) and explore the key drivers of member satisfaction in tennis clubs via a novel ...theory-based member satisfaction index (MSI) model with high explanatory and predictive power. Furthermore, the study aims to investigate the relationship between satisfaction and behavioral intentions (willingness to stay; WTS) with consideration of the mediating effect of identification with the club. Design/methodology/approach This study uses variance-based partial least squares structural equation modeling (PLS-SEM) to estimate the MSI model, which was tested in a leading tennis club in Germany ( n = 185). Findings The results reveal that club atmosphere, club facilities and the price/quality ratio of the membership fee are the most important drivers of member satisfaction in tennis clubs. Member satisfaction has a large influence on the WTS of tennis club members. Identification with the club, when included as a mediator in the model, increases the variance explained in WTS considerably. Research limitations/implications The small sample limits the generalizability of findings, and further research is recommended. Practical implications The MSI model is a useful benchmark tool for club managers who want to quantify the satisfaction and WTS of their club members. In addition, because of the integrated formative measurement models, the PLS-SEM results show which indicators can be used to positively impact satisfaction with each of the service quality dimensions, overall member satisfaction and WTS. The most important of these results are discussed in an importance-performance map analysis. Originality/value The MSI model is a multi-attribute index model through which members' evaluations of various dimensions of service and value are derived through multivariable linear function with each dimension weighted according to its importance in one holistic model. The model shows the strong impact of satisfaction on WTS of sports club members and reveals that findings of previous research on the relationship between fan and spectator identification and loyalty are transferable to sports club members. The MSI represents a new contribution to the literature; it was applied here to tennis clubs but is also suitable for application to other sports clubs.
This study investigates the phenomenon of mobile shopping (m-shopping), which, despite its growth in practice, is still underdeveloped as a field of research regarding the segmentation approach. The ...aims of this study are therefore twofold: (1) to propose an extended version of the technology acceptance model (TAM) to reflect a multidimensional framework of m-shopping acceptance, in which data heterogeneity regarding consumers’ acceptance is expected; and (2) to apply an advanced segmentation approach for revealing different mobile shopper (m-shopper) types to highlight precise marketing activities and measures. For that purpose, the relationship between attitude, intention, and behaviour is elaborated with additional constructs (e.g. perceived enjoyment, vendor trust, social influences, and satisfaction) and analysed with a representative sample of 734 German m-shoppers. The study results not only confirm the relevance of all factors on an aggregate data basis, thus supporting the proposed multidimensional framework of acceptance, but they also indicate some (unobserved) heterogeneity in the path model structure using the finite mixtures partial least squares (FIMIX-PLS) technique. This finally reveals three important m-shopper segments: ‘motivated m-shoppers’, ‘thoughtful utilitarian-oriented m-shoppers’, and ‘satisfied convenience-conscious m-shoppers’. Managerial implications are illustrated and provided with respect to these segments with the use of a complementary importance-performance matrix analysis (IMPA). Since focused research on m-shopper types is still limited, this study provides new insights into the acceptance and profile of m-shoppers.
•A multidimensional understanding of m-shopping acceptance is supported.•The FIMIX-PLS technique reveals three different m-shopper segments.•Heterogeneity in consumers’ m-shopping acceptance explains different shopper types.•Managerial implications can be highlighted by using the IMPA.
Enterprises are increasingly required to improve their environmental performances. The adoption of environmental innovations (EIs) is believed a way to achieve this goal. So a flourishing debate ...about the determinants supporting investment in EIs arose. Researchers have thus far paid attention mainly to established manufacturing firms operating in traditional sectors. Hence, scientific literature recommends deepening the behavior of small‐ and medium‐sized enterprises (SMEs) because of the role they play in the productive systems in many Western countries. With this in mind, this study investigates a probabilistic sample of 222 innovative SMEs using the partial least squares and importance–performance map analysis in order to identify the factors affecting their propensity to invest in EIs. Findings show that the propensity results are affected by the firms' environmental awareness, company staff, and capabilities, among the internal factors, whereas among the external ones, the propensity is affected by norms and regulations. An important role is also played by the hope to improve their economic and environmental performances. Monetary and fiscal incentives reveal not to be significant. Consequently, policies should firstly propose an appropriate mix of regulations and stimuli following two directions: a compliance direction to more stringent regulations and rules to be followed through the imposition of penalties and a cultural direction aiming at improving environmental awareness of SMEs about the desirability of pursuing EIs for both ethical and economic reasons, given the potential benefits associated with such innovations.
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