This study aims to analyse the main benefits observed due to ISO 9001:2015 implementation and certification in Brazilian companies. A survey with market professionals was conducted in order to ...perform this analysis. The data were statistically treated. First, Cronbach's Alpha was calculated to verify the reliability of the sample and Multidimensional Scaling was performed to eliminate possible outliers. Then, Exploratory Factor Analysis was conducted to identify the variables that englobe most of information variance and allocate them into factors. It was verified that from the 12 variables analysed, 7 were allocated into two factors that explained 70.913% of the model. In Factor 1, the variables were related to improvements in the business processes quality; reduction of errors and defects; improvements in the documentation processes; customer satisfaction. In Factor 2, the variables were related to improvements in cost savings; improvements in market share; and improvements in sales volume. The findings of this research can be useful for both academics and managers, for future research, and to evaluate possible opportunities to combine different managerial approaches to enhance the potential benefits that ISO 9001 can provide, respectively.
Od svojih početaka 1987. godine, norma ISO 9001 je postala jedan od najčešće
korištenih sustava za upravljanje kvalitetom u organizacijama diljem svijeta. Zbog svoje
široke mogućnosti primjene i ...međunarodne priznatosti, smatra se preduvjetom za
uspješnu internacionalizaciju poduzeća. U vremenu digitalizacije, transformacije tržišta
rada i kapitala te pojave globalno rođenih poduzeća, postavljaju se pitanja o tome je li
norma ISO 9001 i dalje značajna kao što je nekad bila. Ovo je posebno važno u kontekstu
malih i srednjih poduzeća koja predstavljaju ekonomsku osovinu razvijenih zemalja. Rast
globalizacije svjetskih tržišta je izmijenio okolnosti unutar kojih se mala i srednja
poduzeća natječu te ona sve češće ulaze na međunarodna tržišta odmah po osnutku. Cilj
ovog rada je odgovoriti na pitanje kako i pod kojim okolnostima mala i srednja poduzeća
danas donose odluku o implementaciji norme ISO 9001. Kako bi se rasvijetlio ovaj
nedovoljno istraženi fenomen u radu je sistematizirana literature na temu norme ISO
9001 i malih i srednjih poduzeća. Pritom je poseban naglasak stavljen na ključne
odrednice i prepreke implementaciji norme ISO 9001 u malim i srednjim poduzećima kao
i na ključne ishode u smislu performansi malih i srednjih poduzeća nakon implementacije
norme ISO 9001.
This quantitative exploratory paper evaluates the degree of adoption of a cooperative to Total Quality Management (TQM) practices as a precursor study for its readiness for ISO 9001:2015 Quality ...Management System certification. Questionnaires were developed to explore practices already implemented within the ambit of TQM. Selected participants were grouped into two: (1) Management which is the middle-level management up to the CEO and (2) Governance composed of the Board of Directors, elected and appointed officers. A total number of 37 respondents were surveyed simultaneously. Primary data gathered from survey questionnaire were tested statistically for non-parametric datasets using SPSS16 for descriptive statistics and test of normality. Test statistics using Mann-Whitney U Test examines if the adoption of Quality Management Principles (QMPs) of ISO 9001-2015 is equally perceived by the two variable groupings. The study concluded that the seven QMPs are somewhat adopted based on the result of the overall mean score. Results of descriptive statistics for each of the QMP revealed that Leadership has the highest mean. Whereas other QMPs such Customer Focus, Improvement, Process Approach, Evidence-Based Decision Making, Engagement of People, and Relationship Management are somewhat adopted. Results of Mann-Whitney U Test revealed that TQM adoption is perceived more by the Governance group than by the Management group and the two variable groupings have differing perceptions on the adoption of TQM, thus rejecting the null hypothesis of similarity among the two groups. Abstrak dalam Bahasa Indonesia. Makalah eksploratif kuantitatif ini mengevaluasi tingkat adopsi suatu koperasi terhadap praktik Total Quality Management (TQM) sebagai studi pendahuluan untuk kesiapan sertifikasi Sistem Manajemen Mutu ISO 9001:2015. Kuesioner dikembangkan untuk mengeksplorasi praktik yang telah diimplementasikan dalam lingkup TQM. Peserta yang dipilih dibagi menjadi dua kelompok: (1) Manajemen yang terdiri dari manajemen tingkat menengah hingga CEO dan (2) Tata Kelola yang terdiri dari Dewan Direksi, pejabat terpilih, dan diangkat. Sebanyak 37 responden disurvei secara bersamaan. Data primer yang dikumpulkan dari kuesioner survei diuji secara statistik untuk dataset non-parametrik menggunakan SPSS16 untuk statistik deskriptif dan uji normalitas. Uji statistik menggunakan Uji Mann-Whitney untuk memeriksa apakah adopsi Prinsip Manajemen Mutu (QMP) ISO 9001-2015 sama-sama dirasakan oleh dua kelompok variabel. Studi ini menyimpulkan bahwa ketujuh QMP sedikit diadopsi berdasarkan hasil skor rata-rata keseluruhan. Hasil statistik deskriptif untuk masing-masing QMP mengungkapkan bahwa Kepemimpinan memiliki rata-rata tertinggi. Sedangkan QMP lainnya seperti Fokus pada Pelanggan, Peningkatan, Pendekatan Proses, Pengambilan Keputusan Berbasis Bukti, Keterlibatan Masyarakat, dan Manajemen Hubungan sedikit diadopsi. Hasil Uji Mann-Whitney menunjukkan bahwa adopsi TQM lebih dirasakan oleh kelompok Tata Kelola daripada kelompok Manajemen, dan kedua kelompok variabel memiliki persepsi yang berbeda tentang adopsi TQM, sehingga menolak hipotesis nol tentang kesamaan di antara kedua kelompok.
The main purpose of this article is to depict the integration of Lean tools with requirements of ISO 9001:2015 standard as an operationalisation and support tool for a Quality Management System ...(QMS). The research was carried out through a questionnaire, which was sent to 2040 Portuguese companies. From the two hundred responses, 77 of them were validated (companies certified by at least one quality management system and which simultaneously have lean six sigma (LSS) tools and/or techniques implemented) corresponding to the sample of this study. Additionally, the research was also based on a case study in a footwear company where the model was applied. This research proposes a model for integrating Lean tools and requirements of ISO 9001:2015. This integration allows the QMS to become more practical and dynamic, reinforcing the creation of value for the organisation. As main benefits, we can highlight, among others: improvement of problem solving, waste reduction, improvement in internal communication, and increase in productivity. This article aims at becoming a relevant contribution to business management as it displays the main tools and methodologies to implement and sustain a QMS.
ISO 9001 and performance: a method review Astrini, Nidya
Total Quality Management & Business Excellence,
01/2021, Volume:
32, Issue:
1-2
Journal Article, Book Review
Peer reviewed
This study aims to identify whether different research methods linking ISO 9001 and performance have led to different results. To achieve that purpose, this study conducted a method review using ...scholarly articles selected from seven databases. Sixty-nine percent of previous cross-sectional studies linking ISO 9001 and performance concluded that there is a positive relationship between ISO 9001 and performance, while 77% of previous longitudinal studies did not find a relationship. The way the two methods acknowledged time sequence and certification and the inconsistency in terminologies and indicators might be the reasons behind the strikingly different research results. However, this study neither gauged the impact of each article to the field of the quality system nor the power of statistical tools used to indicate causality. This study also constrained by the limited resource. A method review is rare in the field of ISO 9001 and performance and currently, it is highly needed because after 30 years of research, there is still no sign of research results convergence.
This research evaluates the perceptions from the conformity assessment community regarding the auditability of ISO 9001:2015 and the perception of its ease of use by the audited organisations. The ...study is supported on a survey promoted by the Strategic, Planning and Operations Task Group (SPOTG) of Subcommittee 2 of ISO TC 176 (TC 176/SC2) aiming at collect insights on using the standard and identify any need for future revisions. As an overall conclusion, in the view of certification bodies' auditors, programme managers and certification decision-makers, ISO 9001:2015 attained its main objectives. Nevertheless, it is suggested in the forthcoming ISO 9001 review cycle to adopt a more simplified language and to improve the ease of understanding and consistency of interpretations of the ISO 9001:2015 requirements. Additionally, suggestions for making clauses (e.g. 4.1. Understanding the organisation and its context, 6.1 Actions to address risks and opportunities, 7.1.6 Organisational Knowledge, and 4.2 Understanding the needs and expectations of interested parties) easier to apply and improving its auditability have also been identified.
Maintaining profitability measures while conducting business through environmentally and socially sustainable operations is an optimization challenge for organizations globally and for our society. ...Aiming to contribute to the research streams on this global challenge, this paper studies the state of the art literature on two management methodologies along with sustainability management from an integration perspective: quality management with its intraorganizational focus and supply chain management with its interorganizational view. The paper establishes key themes, trends and new avenues for research through a structured systematic review. The systematic review undertaken includes both descriptive analysis and thematic synthesis of state of the art quality management, sustainability and supply chain management integration literature. Integration synergies of quality and supply chain management were established including performance improvements and integration increasing the effect of both methodologies. Incorporation of sustainability into quality and supply chain management was identified to be a highly emerging area with multi-dimensional (financial, ecologic and social) approaches highly in need for more sustainable supply chains. Ultimately, a new, emerging research area was revealed: sustainable supply chain quality management. Although, several reviews were conducted on the quality, supply chain and sustainability management practices, this study is one of the very few, undertaken from the perspective of all three approaches and cumulative integration. This contribution provides an initial theoretical framework to guide future theory building on a fruitful research avenue.
•One of the few studies from the joint perspective of QM, SCM and sustainability.•Integration increases the effect of both QM and SCM, facilitating improvement.•TBL integration into QM and SCM is required for more sustainable supply chains.•A new research area is revealed, integrating QM and TBL across the supply chain.•An initial conceptual framework is provided for future theory building.
The ISO 9001:2015 standard released in September 2015 contains, for the first time, a specification for 'organizational knowledge' as a resource and during the following three years more than 1.1 ...million organisations seeking recertification will need to take this into account. There are few clear guidelines about the practical implications of addressing this knowledge requirement, and therefore this paper attempts to identify some theoretical and practical frameworks. Firstly, it considers the complementary nature of quality management and knowledge management. Secondly, it conducts the first content analysis of how knowledge has emerged in the evolving ISO 9001 standards and how three of the main elements in the data, information, knowledge and wisdom pyramid are represented. Thirdly, it identifies that the knowledge cycle provides a coherent structure for assisting organisations to understand the new standard and applying knowledge requirements in practice. Next, it examines the issues faced with explicit and tacit knowledge. Finally, it summarises a number of conclusions.
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