In recent years, international organizations and the world's population have experienced a series of turbulent events which, because of the extent to which they have affected the planet, have been ...called crises. The way in which these crises have been dealt with has often been criticised, as the different interests of politicians have hampered efforts to find solutions that are beneficial to all concerned. This material proposes to address crisis situations by appealing to emotional intelligence, specifically to those elements that have the potential to transform a politician into a leader. To this end, we draw attention to a series of research studies that make the correlation between emotional intelligence and leadership. We also refer to a tense event in world history (the Treaty of Versailles), in which John Maynard Keynes demonstrated that the lack of this ability (emotional intelligence) in state leaders led to the deepening of the world crisis, both politically, economically and socially.
This paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on ...the level of nuisance associated with water supply interruptions and water quality, levels of consumption and water companies’ quality of service. Among the respondents 53% regard the quality of the water they receive as satisfactory, while a quarter see it as only average. However, respondents are relatively satisfied with the corporate response when supplies are interrupted, as methods and means of notification are judged effective by 60%. Continuing with work to assess possibilities for water companies to improve their performance in crisis situations, the present study generates an Analytical Hierarchy Process allowing recipients to determine importance criteria where quality of service is concerned. This could facilitate management by water companies, providing for centralised control and comparison that help secure services of appropriate quality. The process can also help protect different groups of recipients, as safety is evaluated through analysis of functioning, and of failures and losses.
Artykuł dotyczy działania zespołów ludzkich w sytuacjach krytycznych na współczesnym polu walki. Żołnierze działając wspólnie podczas działań bojowych nabierają do siebie zaufania, są w stanie ...dostrzec atuty jak i słabsze strony swojego dowódcy i samych siebie. Nic tak nie cementuje zespołu ludzkiego jak wspólne przeżywanie w sytuacjach kryzysowych, gdzie od prawidłowej współpracy i wymiany informacji zależy życie oraz zdrowie ludzkie. To na barkach dowódcy spoczywa odpowiedzialność za jego podwładnych. Kompetencje jakie posiada lider przyczyniają się do tego jak sprawnie zespół ten poradzi sobie z pojawiającymi się zagrożeniami.
The article concerns the operation of human teams in critical situations on the contemporary battlefield. Soldiers acting together during combat operations gain confidence in each other are able to see the strengths and weaknesses of their commander and themselves. Nothing unites the human team as much as living together in crisis situations, where human life and health depend on proper cooperation and exchange of information. It is the Commander who is responsible for his subordinates. The competences of the leader contribute to how efficiently this team will deal with emerging threats.
Under the conditions of precarious situation, caused by the global pandemic and unprecedented restrictions, aimed at countering it, productivity of specialists in various fields of work is reducing ...significantly. This is particularly true of activities, conducted through direct communication between concerned parties. In order to counter instability, workers have to develop creativity, readiness for changes and tolerance for ambiguity. The goal of research is to establish correlations between the type of professional activity and creativity, readiness for changes and tolerance for ambiguity. The respondents of the study were 260 people of working age –the staff of event, tourism, restaurant business, trade, IT spheres. The research procedure included organizational, target-oriented, empirical, final stages. Time limits of the study – April – July 2020. For psychodiagnostics the article uses the Torrance test of creative thinking, diagnostics of personal creativity by Tunik, the methodology “personal readiness for changes”, the scale of individual’s tolerance for ambiguity by McLain. The study found clear correlations between the indicators of creativity, readiness for changes and tolerance for ambiguity. The original model of a creative specialist (endowed with originality, adaptability, optimism and common sense) in the conditions of changes and uncertainty was formed in the research.The results of psychodiagnostics showed the highest indicators of creativity among IT workers, readiness for changes–among the staff of IT and event spheres, tolerance for ambiguity–among retail workers. In the conditions of pandemic destruction, the workers of the tourism industry were the least creative, while the workers of the event sphere turned out to be unprepared for changes and the workers of the event and tourism industries –intolerant for ambiguity. The results of the study can be used to develop correctional programs to increase the staff’s creativity, readiness for changes, tolerance for ambiguity. It is the development and implementation of effective psycho-correctional programs for the use of real communication and digital tools that are the prospect of further scientific research on the ways to solve the problem.
The article presents the author’s perspective on various levels of psychological assistance that can be provided in crisis situations. The focus is primarily on the highest level of assistance, which ...is existential therapy. Within the context of existential therapy, the author emphasizes the importance of addressing existential aspects of positive psychotherapy.
This article discusses blended learning (BL) as an optimal way to organize the educational process during crises, such as a pandemic or war. The article aims to answer two research questions: 1) What ...is the appropriate Ukrainian scientific term for "blended learning" given the country's European integration processes? 2) What is the meaning of the term "blended learning"? The analysis leads to the conclusion that the appropriate Ukrainian scientific term for "blended learning" is "kombinovane navchannia". The article defines blended learning as a planned, pedagogically balanced, adaptive combination, integration, and interpenetration of technologies (face-to-face and distance learning, formal and informal learning, real and virtual, individual and collective learning) with the aim of optimally satisfying the educational needs of participants in the educational process through the use of intelligent technologies.
Abstract Business intelligence is often used as a modifier, especially in times of crisis, but it seems it is not well absorbed and assimilated across organizations that have adopted it, and this is ...rooted in the institutional theory and high-level theory. The purpose of this study is to investigate the assimilation of business intelligence by considering external pressures and the commitment of managers in critical situations in companies under the Endowment Productivity Foundation of Astan Quds Razavi. This research is applied in terms of purpose and descriptive-survey in nature. The statistical population of this research is 44 companies of Astan Quds Razavi Endowment Productivity Foundation. In this regard, 3 questionnaires were sent to senior and influential managers in a non-random manner. Based on this, the data were collected from 132 managers. The research tool was Chaubey and Kumar’s (2021) questionnaire. To evaluate the validity of the instrument, content validity (according to experts’ judgments), and to check the validity of the structure, convergent and divergent validity, and factor analysis were used. The Cronbach's alpha value was estimated to be 0.877, which is in the acceptable range. Data analysis was performed using the structural equation modeling method and SmartPlus3 software. The findings showed that the factors of forced external norms (normative and imitative) have a significant impact on the commitment of top managers to innovate in business intelligence. The commitment of top managers through acceptance and normalization affects the assimilation of business intelligence. Introduction The pandemic crisis resulting from COVID-19 has transformed the lives of citizens and organizations’ way of doing business. The pandemic has triggered humanity to find innovative ways of doing business to keep the sinking economy afloat. Although, we often blame COVID-19 and the pandemic for the current crisis. However, the pandemic has offered significant insight into our hidden problems that have plagued our world economy. It has exposed our weaknesses and reflected our capabilities to deal with such a health crisis. The power of emerging technology has been understood during the pandemic crisis to fight against the disruptions caused by the pandemic crisis (Dwivedi et al., 2020; Ivanov, 2020). Business intelligence is often used as a modifier of the situation, especially in times of epidemic crises. Although most managers are familiar with business intelligence and agree that it should be operationalized in their organizations, business intelligence is not well absorbed and assimilated across organizations that have adopted it, and this is rooted in the institutional theory and high-level theory (Chaubey & Sahoo, 2021). The purpose of this study is to investigate the assimilation of business intelligence by considering external pressures and the commitment of managers in critical situations in companies under the Endowment Productivity Foundation of Astan Quds Razavi. For this purpose, the following hypotheses are presented: Coercive pressures have a positive and significant effect on the commitment of top managers. Normative pressures have a positive and significant effect on the commitment of top managers. Mimetic pressures have a positive and significant effect on the commitment of top managers. The commitment of top managers has a positive and significant effect on the acceptance of business intelligence. The adoption of business intelligence has a positive and significant effect on the normalization of business intelligence. The normalization of business intelligence has a significant effect on the assimilation of business intelligence. Methodology This research is applied in terms of purpose and descriptive-survey in nature. The statistical population of this research is 44 companies of Astan Quds Razavi Endowment Productivity Foundation. The data collection instrument was Chaubey and Kumar’s (2021) questionnaire. Three questionnaires were sent to senior and top managers in a non-random manner. The data were collected from 132 managers. To evaluate the validity of the data collection instrument, content validity (according to experts’ opinions), and to check the validity of the structure, convergent, divergent validity, and factor analysis were used. The Cronbach's alpha value was estimated to be 0.877, which is in the acceptable range. Data analysis was performed by the structural equation modeling method and SmartPlus3 software. Findings The findings of the study showed that the factors of forced external norms (normative and imitative) have a significant impact on the commitment of top managers to innovate in business intelligence. The commitment of top managers through acceptance and normalization affects the assimilation of business intelligence. The results are summarized in the following table: Table 1. Analysis of Testing the Research Hypotheses Hypothesis t-statistics Path coefficient Conclusion 1 2/117 0/233 supported 2 2/685 0/348 supported 3 2/419 0/254 supported 4 18/209 0/728 supported 5 13/559 0/68 supported 6 4/121 0/433 supported Conclusion In this study, based on the institutional theory and the high-level theory, the research model was drawn, and according to the limitations of the institutional theory that existed in previous studies, the role of the senior manager's commitment was also considered in the framework of the institutional theory. The conceptual model was tested empirically and based on reflective measures of institutional pressures, which include mandatory, imitative and normative pressures, and also confirmed the collective effect of institutional pressures and can affect the commitment of top managers to attract business intelligence. In particular, it was clarified how the commitment of the top managers of the organization can act as an interface between institutional pressures and assimilation of business intelligence. By doing this and obtaining some empirical evidence in institutional theory, it became clear why organizations show different behavior in the field of applying business intelligence tools. In addition, based on the previously stated arguments, the research tries to explain the assimilation of business intelligence using the institutional theory and the high-level theory during the pandemic crisis. In this way, the study shows the impact of the pandemic crisis on the responsiveness of organizations in the use of business intelligence acquisition tools. Institutional pressures (including mandatory, imitative, and normative ones) affect the commitment of senior managers, which, in turn, affects the acceptance, normalization, and absorption of business intelligence.
Public relations have proved to be an efficient apparatus in the organizational crisis management, acting to resolve crisis situations, promoting organizations/enterprises, their products or services ...by shaping public opinions and coordinating with civil society. PR activities involve a set of different practices, including managing the company’s image, media mediation, organizing various events, corporate communications, which are aimed at mutually beneficial relationships between staff and customers, partners, and other publics. Therefore, the relevance of our research is determined by the need to increase the effectiveness of PR activities in crisis situations at domestic enterprises in order to provide their development and successful functioning as well as avoid the threats to organizational reputation and image caused by crisis situations. The study is aimed at analyzing the theoretical and practical aspects of managing enterprises’ PR activities in crisis situations and revealing the role of effective strategies and methods in anti-crisis PR as a means of preserving the enterprise’s image. The subject matter of this paper is organizational PR anti-crisis activities. In the article, critical analysis, synthesis and comparison were applied as the basic research principles. The results suggest that managing the organizational PR activities in crisis situations is successful if the following measures are implemented, namely analysis of the company’s (organization) image by studying the publics’ opinions; development of a crisis response strategy together with the management; implementation of PR programs through establishing communications with general public and target audiences. It is determined that in crisis situations, the main task is to manage the communication process aimed at spreading the organization’s viewpoint, influencing the problem perception, preventing the spread of rumors and disinformation as well as neutralizing or minimizing the consequences of the crisis for the image and reputation of the organization.
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