This paper adopts a multilevel approach and uses hierarchical-level modelling, to explore the mechanisms that underlie organizational citizenship behaviour for the environment (OCBE) in four- and ...five-star hotels in Poland. It contributes both to organizational climate research and the organizational greening literature. More specifically, it examines the direct effects of green organizational climate (GOC) on OCBE, as well as its moderating effects on the relationships between individual factors and OCBE. The results indicate that GOC had a direct impact on OCBE and that it had a significant moderating effect on the relationships between personal environmental values and OCBE, and between affective organizational commitment and OCBE. It also emerged that employee values and commitment were positively related to OCBE, and that employees' engagement in extra-role green activities was equally explained by individual- and hotel-level factors. However, we found that in most hotels, there were weak GOC, which implies lack of organizational emphasis on green practices. We discuss the theoretical and practical implications of the findings, and make the case for the adoption of the multilevel approach for exploring employee involvement in organizational pro-environmental action. A series of key managerial implications are listed, explained and justified.
The purpose of this article is to analyze the effect of hotel innovations on firm value. Specifically, this study fills a research gap in the previous literature by examining this effect through ...market value and by distinguishing the potentially different impacts of distinct innovation types: product, process, organization and marketing. This research contributes to consolidating the empirical evidence of hotel innovation and performance by analyzing whether distinct types of innovation lead to different levels of results. The findings show that innovations are perceived to have a positive impact on the future sales of the company: in a four-day period (0,+3), there is an increase in stock exchange returns of 1.53%. In terms of innovation types, process and marketing innovations are found to have a higher positive effect on hotel market value than product and organization innovations; which is explained by potential cost differences among innovations.
The authors examine the effects of a firm’s and its competitors’ online reviews on its demand within the hotel industry. The authors leverage a unique data set of actual bookings from properties of a ...major hotel chain in six different markets in the United States, supplemented with online reviews garnered from a popular social media platform. The findings indicate that not only a hotel’s own reviews but also its competitors’ reviews have a significant impact on the hotel’s booking performance. The impact of review sentiment is amplified if the focal hotel also charges higher prices or when the volume of reviews is high. The authors establish heterogeneous effects across consumer segments (business vs. leisure travelers) and by the type of review content (objective vs. subjective attributes to assess quality). Specifically, both a hotel’s own reviews and its competitors’ reviews have a larger impact on bookings for business travelers compared with leisure travelers, and for reviews that mainly discuss subjective attributes, for which consumers need to rely on the experiences of others to assess the quality of a hotel prior to their stay. The study provides a set of comprehensive insights on the impact of both own and competitors’ online reviews on a focal hotel’s bookings.
•Information filtering mechanism reduces choice overload with a large number of choices.•Impact of information filtering is attenuated with smaller choice sets.•Choice overload mediates the impact of ...choice set size on decision confidence.
Online booking is one of the most popular ways of making reservations for hotel guests. Thus, hoteliers are paying increasing attention to hotel website information presentation and design. The purpose of this study, then, is to examine the joint influence of choice set size and information filtering mechanisms on consumers’ decision confidence towards online hotel booking. Choice set size was operationalized through 3-, 9-, and 30-hotel room choice sets. Through experimental design, this study shows that the presence of an information filtering mechanism reduces consumers’ perceptions of choice overload with a large number of choices (30 choices), whereas its impact is attenuated with smaller choice sets (3 and 9 choices). In addition, choice overload mediates the impact of choice set size on decision confidence. Theoretical contribution and managerial implications are also discussed.
Tourism plays a fundamental role in the economy of many countries and its growth is driven by the capacity of the tourism industry to offer new products and experiences. To compete efficiently, ...tourism firms need to be innovative, either through increasing their efficiency or by offering new high-quality products capable of satisfying customer demands. The complexity of the tourism environment highlights the need to understand innovation patterns that contribute to improving competitiveness in tourism firms, especially in the hotel industry. Therefore, the objective of this study is twofold. First, analyze the relationship between innovation processes and competitiveness in the hotel industry. Second, study whether digitalization in the hotel industry influences the innovation-competitiveness relationship. Following an exhaustive literature review, we develop a research model with four hypotheses, which are tested through PLS on a population of 322 Spanish hotels with at least 3 stars. The results show that innovation activities alone do not increase hotel competitiveness and that hotels should digitalize their activities in order to capitalize on innovation efforts towards efficient processes and differentiated services.
•Innovation activities alone do not increase hotel competitiveness.•Exploratory and co-exploratory innovation does not directly influence the competitiveness of Spanish hotel industry.•External collaborations to achieve innovation are not common in the hotel industry.•Digitalization mediates innovation and competitiveness relationship.•Digitalization capitalizes on innovation efforts towards efficient processes and differentiated services.
Purpose
Achieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel businesses in ...developing countries should rely on to compete successfully. With an emerging economy and significant potential for growth in the travel and hospitality sectors, Colombia is seeking to improve the performance of its hotel industry. To achieve this goal, exploring and analyzing the effects of the strategies and practices implemented is essential. Accordingly, this study investigates the dynamics of the interactions between strategies, process innovations, outsourcing practices and operational quality in the hotel industry in Colombia.
Design/methodology/approach
The methodology used in this research is quantitative, using structural equation modeling based on data collected from 150 valid questionnaires.
Findings
The strategies of the hotel sector have an impact on hotel performance. Although process innovation demonstrably affects quality and outsourcing, there is a low impact on the performance of the studied hotels. The hotel sector lacks strategy autonomy as strategies are not directed to the organization's overall improvement but only to satisfy stakeholders' requirements.
Research limitations/implications
This paper offers valuable insights for organizations when implementing strategic innovation initiatives. It provides information relevant to Colombian government entities on the creation of processes, economic policy plans and business assistance programs for boosting the financial and commercial sustainability of Colombian service sector businesses. The studied organizations need to redefine the role of their strategies, process innovation, outsourcing projects and quality standards to achieve adequate performance, as all four dimensions together are required to foster competitiveness.
Practical implications
This paper offers valuable insights for organizations when implementing strategic innovation initiatives. Additionally, it provides information relevant to Colombian government entities on the creation of processes, economic policy plans and business assistance programs for boosting the financial and commercial sustainability of Colombian service sector businesses. The studied organizations need to redefine the role of their strategies, process innovation, outsourcing projects and quality standards to achieve adequate performance, as all four dimensions together are required to foster competitiveness.
Originality/value
Developing successful strategies is vital to generating performance. Quality and safety are critical strategies to achieve a sustainable competitive advantage. But literature is scarce on which factors local hotel businesses should rely on to compete successfully in developing countries. In particular, the concept of outsourcing in a highly distrusting developing country has not been addressed adequately. This research contributes to literature by evaluating quality as a competitive strategy in the hotel sector in a developing country to achieve a superior performance.
The subject of sustainability and it its management in the hotel context is somewhat volatile with varied evidence in support of different viewpoints. This study, adopting Situated Cognition (SC), ...explores the role of organisational culture in sustainability practice and awareness among hotel practitioners. The findings from this study reveal that management practice of sustainability has strong relationship with both organisational culture and employees’ sustainability awareness. However, organisational culture only mediates the relationship between sustainability awareness and management on country to country basis. The study recommends that owner-managers need to realise the importance of building up a robust organisational culture particularly in support of their sustainability management and empowerment of their staff.
The COVID-19 pandemic has become a challenge of unprecedented scale for various industries, and the hotel industry has not escaped the waves of economic uncertainty. Economic indicators in the hotel ...industry, which once reflected growth and prosperity, abruptly turned into indicators of crisis and the need for adaptation. The main aim of the presented article is the evaluation, categorization, and comparison of hotel-type accommodation facilities in selected countries based on their economic indicators in the pandemic period. Comparison and categorization of countries will be carried out using a multivariate statistical method – cluster analysis. All investigated indicators were obtained by the method of sociological inquiry in the form of a questionnaire. The application of cluster analysis identified the economic importance and potential in the countries in question using the investigated economic indicators in the hotel industry. The results showed a significant economic difference between the countries. The analysis divided the requested countries into five clusters – categories from the lowest (Turkey) to the highest impact of the COVID-19 pandemic on the economic situation in the hotel industry (Slovak Republic). Since the prevention of crises in the hotel industry is a key aspect that can minimize negative consequences and ensure the sustainability of operations, at the end of the presented article we have outlined the measures that accommodation establishments should apply in their normal practice.
The hotel industry is growing rapidly in developing countries due to an increase in the tourism industry; however, on the other hand, the hotel industry is one of the sectors largely increasing the ...burden on the environment. Therefore, due to the massive number of environmental issues that hotel industry has encountered, there is an increasing force to pay a correct reaction to environmental issues and executing sustainable business practices such as the adoption of green human resource management (HRM) practices provide a win–win situation for the organization and its stakeholders. It, therefore, signals the need to examine how green HRM practices will enhance the environmental performance in the hotel industry. Grounded by resource-based view theory, this study utilized a research model examining the relationship between green HRM practices (green recruitment and selection, green training and development, green performance appraisal, and green compensation) and environmental performance in Malaysia’s hotel industry. Questionnaires were distributed to human resource (HR) managers/ executives in 3-, 4- and 5-star hotels in Malaysia. A total of 206 hotels participated in the study. The data collected were analysed using partial least squares structural equation modelling. Based on the analysis, the study revealed that green recruitment and selection, green training and development, and green compensation have a meaningful relationship with environmental performance, while green performance appraisal did not have a significant relationship with environmental performance. Our results extend previous research by not only highlighting the importance of green HRM practices in driving environmental performance but also indicating how each dimension of green HRM practices either enhances or inhibits environmental performance. This is the first empirical research that investigates the relationship between green HRM and environmental performance in the hotel industry literature.
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