Our research focuses on the fast-changing landscape of contemporary social media where user-generated content is increasingly being used to evaluate a wide range of products and services. The move to ...online valuations is raising important questions about how valuations change when they are produced online by consumers and what outcomes they generate for the organizations being evaluated. To address these questions, we investigate two prominent hotel valuation schemes currently at work in the hospitality industry, and we identify significant differences in their valuation practices and outcomes. We develop a practice-based lens for examining the materiality of valuations, providing a way of understanding the differences we observed in terms of performativity. This lens explains both how valuations are actively produced in ongoing practice and how their production is significantly reconfiguring everyday practices of the organizations being evaluated. We conclude by considering the implications of our findings for research on valuation and organizations.
•We develop and test a DEA model embedding eWOM among the outputs.•Including eWOM leads to differences in the mean and ranking of hotel efficiency.•Hotels improving in the efficiency ranking are less ...than those decreasing.•eWOM as an output of DEA models generates differentiated impacts across hotel classes.•e-WOM could inform Strategic Performance Measurement Systems.
This paper develops and tests an innovative DEA model in the hospitality sector, by originally embedding online customer ratings among the outputs of the model. Based on a sample of 268 independent hotels located in Rome (Italy), we test a eWOM-informed DEA model and find that the introduction of online ratings among the outputs of the model significantly affects the assessment of hotels’ efficiency regardless of hotel category. The efficiency rankings generated by the DEA models embedding eWOM are radically different compared to those resulting from DEA models exclusively based on financial variables. The number of hotels improving their position in the efficiency rankings is lower than the number of hotels decreasing in the ranking. However, the average efficiency variation is positive and higher for 2- and 3- stars hotels than for 4- and 5- stars hotels. Implications for researchers in hospitality and tourism, managers and practitioners are discussed.
Continuous innovation is what helps companies survive the highly discontinuous competition. Securing innovative work behaviour from employees has drawn the attention of businesses and researchers ...alike. The current work draws on broaden-and-build theory and goal orientation theory to propose how an individual’s psychological capital, which is malleable, helps in achieving innovative work behaviour from employees. The study has been conducted in the context of three-star hotels located in and around New Delhi, the capital of India. The data was collected using standard scales from a dyad of 229 employees and their managers. The present study enriches the innovative work behavior literature by combining different perspectives in a coherent framework and demonstrates the partially mediated positive relationship of psychological capital and innovative work behavior via mastery orientation. Also, the study reveals that the partially mediated indirect effect varies among employees based on their level of CSE.
•Integration of three streams, namely POB, learning behaviours, and creative self-beliefs to anticipate hotel employees' IWB.•Using broaden-and-build theory and goal orientation theory, the study shows that PsyCap influences hotel employees' IWB.•The study suggests that hotel employees' MO will partially mediate the effect of PsyCap on IWB.•The study indicates that PsyCap's effect on IWB via MO is only significant when employees' CSE is moderate or high.
The purpose of this article is to analyze the effect of hotel innovations on firm value. Specifically, this study fills a research gap in the previous literature by examining this effect through ...market value and by distinguishing the potentially different impacts of distinct innovation types: product, process, organization and marketing. This research contributes to consolidating the empirical evidence of hotel innovation and performance by analyzing whether distinct types of innovation lead to different levels of results. The findings show that innovations are perceived to have a positive impact on the future sales of the company: in a four-day period (0,+3), there is an increase in stock exchange returns of 1.53%. In terms of innovation types, process and marketing innovations are found to have a higher positive effect on hotel market value than product and organization innovations; which is explained by potential cost differences among innovations.
The subject of sustainability and it its management in the hotel context is somewhat volatile with varied evidence in support of different viewpoints. This study, adopting Situated Cognition (SC), ...explores the role of organisational culture in sustainability practice and awareness among hotel practitioners. The findings from this study reveal that management practice of sustainability has strong relationship with both organisational culture and employees’ sustainability awareness. However, organisational culture only mediates the relationship between sustainability awareness and management on country to country basis. The study recommends that owner-managers need to realise the importance of building up a robust organisational culture particularly in support of their sustainability management and empowerment of their staff.
•Information filtering mechanism reduces choice overload with a large number of choices.•Impact of information filtering is attenuated with smaller choice sets.•Choice overload mediates the impact of ...choice set size on decision confidence.
Online booking is one of the most popular ways of making reservations for hotel guests. Thus, hoteliers are paying increasing attention to hotel website information presentation and design. The purpose of this study, then, is to examine the joint influence of choice set size and information filtering mechanisms on consumers’ decision confidence towards online hotel booking. Choice set size was operationalized through 3-, 9-, and 30-hotel room choice sets. Through experimental design, this study shows that the presence of an information filtering mechanism reduces consumers’ perceptions of choice overload with a large number of choices (30 choices), whereas its impact is attenuated with smaller choice sets (3 and 9 choices). In addition, choice overload mediates the impact of choice set size on decision confidence. Theoretical contribution and managerial implications are also discussed.
Purpose
Achieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel businesses in ...developing countries should rely on to compete successfully. With an emerging economy and significant potential for growth in the travel and hospitality sectors, Colombia is seeking to improve the performance of its hotel industry. To achieve this goal, exploring and analyzing the effects of the strategies and practices implemented is essential. Accordingly, this study investigates the dynamics of the interactions between strategies, process innovations, outsourcing practices and operational quality in the hotel industry in Colombia.
Design/methodology/approach
The methodology used in this research is quantitative, using structural equation modeling based on data collected from 150 valid questionnaires.
Findings
The strategies of the hotel sector have an impact on hotel performance. Although process innovation demonstrably affects quality and outsourcing, there is a low impact on the performance of the studied hotels. The hotel sector lacks strategy autonomy as strategies are not directed to the organization's overall improvement but only to satisfy stakeholders' requirements.
Research limitations/implications
This paper offers valuable insights for organizations when implementing strategic innovation initiatives. It provides information relevant to Colombian government entities on the creation of processes, economic policy plans and business assistance programs for boosting the financial and commercial sustainability of Colombian service sector businesses. The studied organizations need to redefine the role of their strategies, process innovation, outsourcing projects and quality standards to achieve adequate performance, as all four dimensions together are required to foster competitiveness.
Practical implications
This paper offers valuable insights for organizations when implementing strategic innovation initiatives. Additionally, it provides information relevant to Colombian government entities on the creation of processes, economic policy plans and business assistance programs for boosting the financial and commercial sustainability of Colombian service sector businesses. The studied organizations need to redefine the role of their strategies, process innovation, outsourcing projects and quality standards to achieve adequate performance, as all four dimensions together are required to foster competitiveness.
Originality/value
Developing successful strategies is vital to generating performance. Quality and safety are critical strategies to achieve a sustainable competitive advantage. But literature is scarce on which factors local hotel businesses should rely on to compete successfully in developing countries. In particular, the concept of outsourcing in a highly distrusting developing country has not been addressed adequately. This research contributes to literature by evaluating quality as a competitive strategy in the hotel sector in a developing country to achieve a superior performance.
Tourism plays a fundamental role in the economy of many countries and its growth is driven by the capacity of the tourism industry to offer new products and experiences. To compete efficiently, ...tourism firms need to be innovative, either through increasing their efficiency or by offering new high-quality products capable of satisfying customer demands. The complexity of the tourism environment highlights the need to understand innovation patterns that contribute to improving competitiveness in tourism firms, especially in the hotel industry. Therefore, the objective of this study is twofold. First, analyze the relationship between innovation processes and competitiveness in the hotel industry. Second, study whether digitalization in the hotel industry influences the innovation-competitiveness relationship. Following an exhaustive literature review, we develop a research model with four hypotheses, which are tested through PLS on a population of 322 Spanish hotels with at least 3 stars. The results show that innovation activities alone do not increase hotel competitiveness and that hotels should digitalize their activities in order to capitalize on innovation efforts towards efficient processes and differentiated services.
•Innovation activities alone do not increase hotel competitiveness.•Exploratory and co-exploratory innovation does not directly influence the competitiveness of Spanish hotel industry.•External collaborations to achieve innovation are not common in the hotel industry.•Digitalization mediates innovation and competitiveness relationship.•Digitalization capitalizes on innovation efforts towards efficient processes and differentiated services.
•The impact of big data on tourism performance is investigated.•TOE and HOT-fit are used for model development.•SEM and ANFIS are used for data analysis.•The positive impact of big data on tourism ...performance was found.
Big data has increasingly appeared as a frontier of opportunity in enhancing firm performance. However, it still is in early stages of introduction and many enterprises are still un-decisive in its adoption. The aim of this study is to propose a theoretical model based on integration of Human-Organization-Technology fit and Technology-Organization-Environment frameworks to identify the key factors affecting big data adoption and its consequent impact on the firm performance. The significant factors are gained from the literature and the research model is developed. Data was collected from top managers and/or owners of SMEs hotels in Malaysia using online survey questionnaire. Structural Equation Modelling (SEM) is used to assess the developed model and Adaptive Neuro-Fuzzy Inference Systems (ANFIS) technique is used to prioritize adoption factors based on their importance levels. The results showed that relative advantage, management support, IT expertise, and external pressure are the most important factors in the technological, organizational, human, and environmental dimensions. The results further revealed that technology is the most important influential dimension. The outcomes of this study can assist the policy makers, businesses and governments to make well-informed decisions in adopting big data.
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