Comparatively a little attention has been paid to the factors that obstruct the acceptance of Internet banking in Sri Lanka. This research assimilates constructs such as security and privacy, ...perceived trust, perceived risk, and website usability. To test the conceptual model, we collected 186 valid responses from customers who use Internet banking in Sri Lanka. The structural equation modelling technique is applied and hypotheses are validated. The findings show perceived trust and website usability are the possible obstructing factors that highly concerned by Internet banking customers. While security and privacy, and perceived risk are not significant, these are not highly concerned by customers in Internet banking acceptance. The age and gender reveal the moderating effect in each exogenous latent constructs relationship. The practical and managerial implications of the findings are also discussed. This country specific study contributes to the advancement of Internet banking acceptance, and offers some useful insights to researchers, practitioners and policy makers on how to enhance Internet banking acceptance for country similar in context.
Internet banking is a method for conducting financial transactions online that makes use of the internet as a platform. Customers could transact at any time and from any location. Numerous aspects ...relating to the adoption of internet banking have been analyzed and studied in recent in-depth studies from the literature. This paper will merge these numerous predefined factors into a model by drawing on the various ideas related to the acceptance model. It was decided to adapt the analytical hierarchy process (AHP) method for finding the important numerous components for the model. The finest mathematical calculation method is AHP, which enables decision-makers to prioritize their ranking in order to satisfy various criteria. The goal of this research is to rank the elements that influence the use of online banking. Three main factors such as technical information, website and service availability were chosen as the main factors of the model based on the literature review. Sub-factors such as ease of use, responsiveness, privacy, reliability, security, communication and efficiency were also suggested and combined into a single integrated framework. Utilizing the systematic literature review (SLR) methodology, several factors were found. As a result, the article will enhance understanding of the unique elements supporting the adoption of internet banking.
The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intentions and adoption of Internet banking. The ...conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers.
This study posits that all innovations meet consumer resistance, and overcoming this opposition must occur prior to product adoption. Factors driving service innovation resistance remain unclear. To ...better understand this behavior, the present study examines how five theory-driven adoption barriers—usage, value, risk, tradition, and image – as well as three consumer demographics—gender, age, and income—influence consumer adoption versus rejection decisions in Internet and mobile banking. Data from two large nationwide surveys conducted in Finland (n=1736 consumers) test hypotheses using binary logit models comparing mobile banking adopters versus non-adopters, mobile banking postponers versus rejecters, and Internet banking postponers versus rejecters. Study results find that the value barrier is the strongest inhibitor of Internet and mobile banking adoption. In addition, the image barrier slows mobile banking adoption, and the tradition barrier explains the rejection of Internet banking. Gender and age significantly predict adoption and rejection decisions. The results demonstrate notable differences between these seemingly similar service innovations.
The investigation of users' satisfactions and intentions in using the services provided by commercial banks needs to be focused on internet banking, since this is the widely used banking service. ...This paper analyzed the satisfactions and behavioral intentions of Malaysian customers in using Internet Banking, applying the Information System Success Model (ISSM) by the integration of adoption and application technology (UTAUT) theory. Some criteria, which were taken into consideration, are as follows: perceived Risk (PR), facilitating Conditions (FC), Price (PV), Performance expectancy (PE), Information Quality (IQ), Service Quality (SEQ), and System Quality (SQ). These aspects are important to measure customers' satisfaction and behavior toward Internet and Online Banking. A sample of 362 valid responses, consisting of Malaysian customers who used E-Banking, was used for the purpose of data collection. The relationship between customers' satisfaction and factors influencing their contentment in using Online Banking was investigated. In order to evaluate this, a model called “Structural Equation Model (SEM)” was developed and used. Findings showed that most of the Online Banking users were satisfied with the system. Hence, it proves that Online Banking System was generally accepted in the Malaysian community. However, this current research is solely focused on the Malaysian community. Therefore, it may provide the necessary grounds for the study of internet banking accreditation, some useful information for the practitioners, policy makers, and the researchers to improve the system of online banking in Malaysia only. For a future study, a more well-structured research, which can accommodate the global need, would be required.
This study aims to investigate the factors that affect the electronic payment behavior of Vietnamese consumers. The primary focus is on identifying the challenges that consumers encounter when using ...e-payment methods.
The research employed multivariate regression models and conducted various data reliability tests, such as exploratory factor analysis, Cronbach's alpha coefficient, analysis of variance, rotation matrix, and correlation coefficient tests. A total of 318 respondents completed a self-report questionnaire after disqualifying 10 invalid responses. Subsequently, the collected data were subjected to further statistical analysis.
The study's findings revealed a strong correlation between various factors and electronic payment behavior, with correlation percentages at a 1% significance level of 74.3%, 56.9%, 47.2%, 54.6%, and 82.4%. The data showed high reliability, with a Cronbach's alpha of 0.893.
The practical results of this research will assist micro- and macro-managers in comprehending e-payment behavior and devising effective strategies to entice customers.
•The highlight of this study is to explore the determinants that affect users' payment behavior and evaluate the impact of these variables on payment intention. This study also aims to offer solutions to reduce the risks related to electronic payment methods. To achieve this goal, a multiple regression model was used to examine the factors that influence consumers' electronic payment intention, so relevant tests were conducted carefully to minimize risks and enhance the quality of electronic payments.•The global use of the Internet and mobile phones has led to the development of digital payments. This study finds that there is no single theory that can fully explain the complex nature of electronic payment adoption. Existing theories are limited in their ability to consider the role of social and cultural factors in the adoption of new technology; thus, the study has clarified these issues.•An analysis was conducted to gain a better understanding of electronic payment systems and user preferences. This analysis provides a statistical overview of previously published research papers, revealing evolutionary nuances and highlighting emerging areas in this specific research.•The study found that electronic payment systems had a positive impact on customer satisfaction. Users reported increased convenience, security, and accessibility as the key benefits.
This article proposes a revised technology acceptance model to measure consumers' acceptance of Internet banking, the Internet banking acceptance model (IBAM). Data was collected from 618 university ...students in the United Kingdom and Saudi Arabia. The results suggest the importance of attitude, such that attitude and behavioral intentions emerge as a single factor, denoted as “attitudinal intentions” (AI). Structural equation modeling confirms the fit of the model, in which perceived usefulness and trust fully mediate the impact of subjective norms and perceived manageability on AI. The invariance analysis demonstrates the psychometric equivalence of the IBAM measurements between the two country groups. At the structural level, the influence of trust and system usefulness on AI varies between the two countries, emphasizing the potential role of cultures in IS adoption. The IBAM is robust and parsimonious, explaining over 80% of AI.
For customers, internet banking service facilities provide the advantage of being able to make online payments. Internet banking also provides accommodation for banking activities through computer ...networks anytime and anywhere quickly, easily, and safely because it is supported by a strong security system, especially for those who are always busy managing their finances. As for the formulation of the problem in this paper, how is the use of the principle of freedom of contract in standard contracts on internet banking seen from the point of view of Law Number 8 of 1999 concerning consumer protection and what is the legal protection for internet banking users for the contents of the standard contract? The result of this research is that the standard agreement on internet banking in its contents must be in accordance with the legal bases and articles that have been regulated in Law Number 8 of 1999 concerning Consumer Protection, where the agreement is not allowed if it harms the party implementing the agreement standard which in this case is a customer or debtor and the Bank is responsible for carrying out all obligations contained in the Banking Act, also in the Consumer Protection Act. The bank is also responsible for losses suffered by customers, whether they arise due to system errors or due to errors made by bank officers. A bank can only be released from its responsibilities after fulfilling its performance and paying compensation to the customer, or if the loss is due to the customer's fault or due to a compelling situation.How to cite item: Janitra, S., Ghufron Az, M., Wisnuwardhani, D. (2021). Asas kebebasan berkontrak dan perlindungan konsumen dalam kontrak baku pada internet banking. Jurnal Cakrawala Hukum, 12(3), 334-343. doi:https://doi.org/10.26905/idjch.v12i3.7361.
With the rapid development of Internet banking technology in Ghana, the website quality evaluation is the essential core of the customer, which is regarded as a multi-criteria decision making (MCDM) ...problem. Due to the uncertainty of Internet banking, the evaluation of criteria may be measured by Pythagorean fuzzy numbers (PFNs). In addition, the customer usually does not exhibit complete rationality in the decision procedure. Based on the traditional VIKOR (Vise Kriterijumska Optimizacija I Kompromisno Resenje) method of MCDM, this paper provides a new perspective of a compromised solution, which can handle the decision maker’s psychological behavior by inducing TODIM (a Portuguese acronym meaning Interactive Multi-Criteria Decision Making). By defining Pythagorean fuzzy entropy and cross-entropy measures, we study the determination of the weights of the criteria in advance. Then, considering the psychological behavior of the customer, we design two types of strategies for the combination between TODIM and VIKOR. Meanwhile, the corresponding methods have been developed, i.e., Approaches I and II. After that, a simulated example of ranking Internet banking websites in the Ghanaian banking industry is given to illustrate the validity and applicability of our proposed approaches. Finally, we utilize the Wilcoxon signed-rank test and then discuss the differences among VIKOR, TODIM and our proposed methods.
•This paper extends VIKOR to the Pythagorean fuzzy environment.•The Pythagorean fuzzy entropy and cross-entropy is developed for the weight.•By combining TODIM and VIKOR, we design two novel decision-making approaches.
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