We are in a digital era and more and more banks have begun to offer Internet banking. The availability of this new channel can reduce households' cost of acquiring information and the time spent on ...financial transactions; therefore, it could also impact on households' decisions to start investing in financial markets. Using an instrumental variable approach, we find that the adoption of Internet banking induces households to participate in financial markets and, in particular, to hold short‐term assets with a low risk/return profile. Over time, the adoption of Internet banking also drives a better understanding of basic financial concepts.
The aim of this paper is to shed light on the roles of counter-conformity motivation, social influence, and trust in explaining customers' intention to adopt Internet banking services. Data is ...collected from 245 respondents and analyzed using SmartPLS 2.0 M3. Results show that the intention to adopt Internet banking is mainly influenced by trust in the Internet banking services, followed by customers' counter-conformity motivation and performance expectancy. Social influence and trust in the physical bank, however, have indirect impacts on customers’ intention to adopt Internet banking. Effort expectancy has no effect on it.
•Internet banking adoption is influenced by trust.•Internet banking adoption is influenced by customers' counter-conformity motivation.•Internet banking adoption is influenced by performance expectancy.Social influence has indirect impact on Internet banking adoption.•Trust in the physical bank has indirect impact on Internet banking adoption.•Effort expectancy has no effect on Internet banking adoption.
The performance measurement of decision-making units (DMUs) can be optimised by strategically choosing the optimal input and output weights. This approach circumvents the potential complexities ...associated with establishing a common basis for ranking homogeneous units and managing the results from multiple efficient frontiers. Efficient frontier ranking is simplified by limiting the weights based on the intrinsic or technical connections between relevant inputs and outputs. It also creates a coherent framework that coordinates various considerations across all under-evaluated DMUs and variables. This method effectively examines the complexities related to the inputs and outputs of homogeneous units using conventional data envelopment analysis (DEA) models to evaluate the efficiency of these units.
In the banking sector, the relationship between inputs and outputs is complex. This complexity requires careful attention, particularly in cases where the existence of one input or output is conditional on the existence of another. This dynamic is accentuated by the integration of advanced fintech solutions, which inherently provide significant benefits to banking operations. The use of appropriate analytical models for banking data is important. The synergy between advanced financial technologies and analytical methods has reached its peak in reducing losses and strengthening profits. This, in turn, facilitates the optimal allocation of financial resources to growth-oriented projects.
The empirical application of weight-restricted DEA models to Turkey's mobile-internet-banking sector underscores their efficacy. These modified models contrast with the standard DEA versions, which often encounter challenges stemming from the allocation of weights to pivotal variables. This study demonstrates the tangible benefits of our approach and its potential to revolutionise the efficiency assessment landscape in the banking sector.
The proposed unconventional model which is applied to Turkish Internet banking for the period extending from 2006 to 2018 and which takes a comprehensive weight restriction approach to DEA and encompasses all relevant input and output variables, resulted in strictly positive weights and a reduced count of inflated efficient units along with their scores. This is practically beneficent to banking sector in so far as it facilitates decision-making and related economic and financial planning, and as it proves to be a reliable benchmark by local or international banks intending to provide or develop Internet banking services.
A systematic review of Internet banking adoption Hanafizadeh, Payam; Keating, Byron W.; Khedmatgozar, Hamid Reza
Telematics and informatics,
August 2014, 2014-08-00, 20140801, Volume:
31, Issue:
3
Journal Article
Peer reviewed
•Systematic review of 165 research articles on the adoption of Internet banking (IB).•Positioning IB adoption within the IB literature.•Classifying researches based on their perspectives on ...banking.•Analyzing researches according to publication year, source journal, country under investigation, and combinations of these issues.•Identifying gaps in IB adoption literature according to the performed deep analysis.•Discussing the key trends in the IB adoption literature.•Outlining some fertile areas for future research attention.
This paper presents a systematic review of 165 research articles published on the adoption of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of IB adoption has grown significantly during this period, and remains a fertile area for academic research into the next decade. The findings reveal that the IB adoption literature can be classified according to three main themes: whether the papers seek to describe the phenomenon (descriptive); whether they seek to understand the interplay between the factors that drive adoption (relational); or whether they seek to draw higher level conclusions through a comparison across populations, channels or methods (comparative). A comprehensive list of references is presented, along with an agenda for future research that targets identified gaps in the literature.
PurposeIn this era of digital technology, the banking sector has revolutionized its operations by using web-based Internet banking services. However, the success of these financial services is ...dependent on Internet banking user continuance intention instead of initial adoption. The current study develops a theoretical framework based on three well-known theories, namely the expectation–confirmation theory, self-determination theory (SDT) and the commitment trust theory, to investigate Internet banking user continuance intention towards use of Internet banking services.Design/methodology/approachFollowing positivist paradigm, a research survey was conducted towards Internet banking users of commercial banks. In response, 355 valid observations were retrieved and used for data analysis. For data analysis, this study has used a latest statistical approach, namely structural equation modelling (SEM).FindingsThis study has confirmed that factors underpinning the commitment trust theory, SDT and expectation–confirmation model have significant impact on Internet banking user continuance intention. The research model explained 68.4% of variance in determining Internet banking user continuance intention, which is substantial. The effect size analysis (f2) indicates that perceived usefulness is the most important factor among all other exogenous variables. The predictive relevance of the research model was found substantial Q2 50.3%. These findings confirmed that the research model has substantial power to predict Internet banking user continuance intention.Practical implicationsFrom a managerial perspective, findings of this research give deeper insight into financial advisors, bank managers and policy- makers to understand human motivation and expectation–confirmation factors in order to retain customers and gain return on Information Technology (IT) investment. Additionally, results suggest that attention should be given on user trust, which in turn boosts user intention towards continuance use of Internet banking services. Extension of the self-determination framework contributes to theory and augments e-commerce literature, especially in a post-adoption setting.Originality/valueThere are several studies that investigate Internet banking user pre-adoption behaviour. Therefore, less is discussed about the Internet banking user’s post-adoption behaviour. Findings of this study help financial advisors to comprehensively understand which factor influences Internet banking user behaviour towards continue use of Internet banking services.
The primary goal of this study was to examine the moderating effect of experiences on the relationship between social influence and innovation resistance. Multi-group structural equation modeling was ...performed to test the model, which used survey data on Japanese consumers’ use of internet banking services. The results revealed that social influence directly reduced the innovation resistance of non-experienced consumers while directly enhancing the innovation resistance of experienced consumers. Moreover, the mediating effect of barriers was found to be different for experienced and non-experienced consumers. This paper contributes to a better understanding of innovation resistance and diffusion processes by clarifying the effect of social influence on innovation resistance, based on social learning and influence theories.
Two beliefs, ease of use and usefulness, have been considered to be fundamental in determining the acceptance of various IS in the past decades. These beliefs may not, however, fully explain the ...users’ behavior in an emerging environment such as Internet banking. In this study, we introduce trust as another belief that has an impact on the acceptance of Internet banking. We collected 845 cases on the Web to survey users’ behavior towards Internet banks. The results of statistical analyses using structural equation modeling indicate that trust has a significant impact on the acceptance of Internet banking.
Purpose
The purpose of this paper is to understand consumers’ intention to adopt internet banking. The study adopted the technology acceptance model with additional constructs (i.e. consumer innate ...innovativeness (II), domain-specific innovativeness (DSI) and perceived security risk (PR)).
Design/methodology/approach
The data were collected through a questionnaire-based survey (487 usable responses) from Indian consumers. A two-step SEM approach (i.e. measurement model and structural model) was used to analyze the data.
Findings
The findings show the significant positive influence of perceived usefulness, ease of use, attitude, II and DSI on consumer’s intention to adopt internet banking. The PR was found to have a significant negative influence on consumers’ intention to adopt internet banking, and DSI was found to negatively influence PR.
Research limitations/implications
The study is limited to users of a particular region of India. Furthermore, the study limits itself in determining consumers’ intention only, not actual usage.
Originality/value
The study is a preliminary attempt to examine consumer’s intention to adopt internet banking in India by analyzing innovativeness and perceived risk.
PDF
