An eye-opening look at the invisible workers who protect us from seeing humanity's worst on today's commercial internetSocial media on the internet can be a nightmarish place. A primary shield ...against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material-sometimes thousands of items per day. Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people "behind the screen" offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.
The Social Media Disorder Scale van den Eijnden, Regina J.J.M.; Lemmens, Jeroen S.; Valkenburg, Patti M.
Computers in human behavior,
August 2016, 2016-08-00, 20160801, Volume:
61
Journal Article
Peer reviewed
Open access
There is growing evidence that social media addiction is an evolving problem, particularly among adolescents. However, the absence of an instrument measuring social media addiction hinders further ...development of the research field. The present study, therefore, aimed to test the reliability and validity of a short and easy to administer Social Media Disorder (SMD) Scale that contains a clear diagnostic cut-off point to distinguish between disordered (i.e. addicted) and high-engaging non-disordered social media users.
Three online surveys were conducted among a total of 2198 Dutch adolescents aged 10 to 17. The 9-item scale showed solid structural validity, appropriate internal consistency, good convergent and criterion validity, sufficient test-retest reliability, and satisfactory sensitivity and specificity. In sum, this study generated evidence that the short 9-item scale is a psychometrically sound and valid instruments to measure SMD.
•The 9-item Social Media Disorder (SMD) Scale is a psychometrically sound instrument.•The development of the 9-item SMD-scale was based on the 9 DSM-5 criteria for IGD.•The 9-item SMD-scale shows appropriate internal consistency and test-retest reliability.•The 9-item SMD-scale demonstrates good convergent and criterion validity.•The 9-item SMD-scale shows adequate sensitivity and good specificity.
•Extensive literature review on social media analytics providing clear definitions of the most common used terms.•Discovery of social media data covers a wide interdisciplinary field.•Data quality ...and description of procedure have much room for improvement.•Majority of social media data stems from Twitter, while sentiment and content analysis are the current prevailing methods.
The spread and use of social networks provide a rich data source that can be used to answer a wide range of research questions from various disciplines. However, the nature of social media data poses a challenge to the analysis. The aim of this study is to provide an in-depth overview of the research that analyzes social media data since 2017. An extensive literature review based on 94 papers led to the findings that clear definitions are neither established nor commonly applied. Predominant research domains include marketing, hospitality and tourism, disaster management, and disruptive technology. The majority of analyzed social media data are taken from Twitter. Sentiment and content analysis are the current prevailing methods. Half of the studies include practical implications. Based on the literature review, clear definitions are provided, and future avenues for high-quality research are suggested.
Social media use research remains dominated by self-report measures, despite concerns they may not accurately reflect objective social media use. The association between commonly employed self-report ...measures and objective social media use remains unclear. The aim of this study was to determine the degree of association between an objective and commonly employed subjective measures of social media use. The study specifically examined a single-estimate self-report measure, a problematic social media use scale, and objective use derived from smartphone data, in a sample of 209 individuals. The findings showed a very weak non-significant relationship between the objective measure and the single-estimate measure, (r = −.04, p = .58, BF10 = 0.18), and a weak significant relationship between the objective measure and the problematic social media use scale (r = .19, p = .01, BF10 = 3.04). These findings converge with other recent research to suggest there is very little shared variance between subjective estimates of social media use and objective use. This highlights the possibility that subjective social media use may be largely unrelated to objective use, which has implications for ensuring the rigor of future research and raising potential concerns regarding the veracity of previous research.
•There is an overreliance on self-report measures of social media in research.•There was no relationship between single estimate self-report social media use and actual social media use.•There was a weak relationship between scores on a problematic social media use scale and actual use.
•This research explores how social media influence team and employee performance.•Qualitative study of a large financial service firm in China.•Work-oriented and socialization-oriented social media ...are complementary resources.•This complementarity improves team and employee performance.•This paper contributes to Information Systems research on business value of social media.
How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.
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