The coronavirus pandemic is having a clear impact on the supply chains of virtually all manufacturers, retailers, and wholesalers. As the world attempts to navigate through this difficult time, most ...companies are struggling to maintain a steady flow of required goods and services. Whether it is frozen foods and grocery items (i.e., toilet papers), or ventilators and masks, or even the services (i.e., clinic visits), the supply chain has been facing multiple obstacles. Most models and frameworks built in the extant literature are not been able to capture these disruptions and as such, firms are not having proper strategies to deal with. For firms with complex supply chains (i.e., manufacturing, retailing), it is indeed critical to identify strategies to deal with such a crisis. In this paper, we intend to offer strategic insights in terms of major issues firms are facing and strategic options firms are contemplating. We rely on the twitter data from NASDAQ 100 firms to generate themes regarding the issues faced by the firms and the strategies they are adopting using text analytics tools. We find that firms are facing challenges in terms of demand-supply mismatch, technology, and development of a resilient supply chain. Moreover, moving beyond profitability, firms are experiencing difficulties to construct a sustainable supply chain. We provide futuristic strategic recommendations for the rebuilding of the supply chain.
Social media has provided gambling operators with access to millions of individuals and novel ways to promote gambling. Research has suggested that exposure to gambling advertisements on social media ...platforms is associated with increased gambling in individuals at-risk for problem gambling. These findings bring into question whether social media platforms are sensitive to differences in user account activity (e.g., tweets, likes, accounts visited) when displaying promoted advertisements and gambling-related content. To assess for these differences, four Twitter/X accounts were created and assigned to send out tweets containing pro-gambling or safe-gambling messages. Additionally, each account was assigned to interact with Twitter/X profiles associated with gambling operators or responsible gambling. Accounts were assessed daily for promoted advertisement traffic and gambling-related content from January to March 2022. The study included three phases that implemented changes in privacy settings, websites visited, and gambling-related tweets observed. To assess for between-phase differences, Tau-U analyses were performed using R. Gambling-related content observed was dependent on assigned account activity. Accounts that interacted with gambling operators’ profiles were only displayed pro-gambling content. Conversely, accounts that interacted with responsible gambling profiles were only displayed safe-gambling content. No promoted gambling advertisements were observed throughout the study. Findings suggest that Twitter/X is sensitive to differences in account activity, and user activity may influence gambling content displayed on Twitter/X. Nevertheless, gambling operators should adopt a conservative approach on social media to ensure protection of consumers. Consumers should be given autonomy to engage with gambling content without being drawn in involuntarily.
•The type of gambling content displayed on Twitter/X is influenced by user account activity.•Pro-gambling content was only displayed for accounts that interacted with gambling operators' profiles.•Safe-gambling content was only displayed for accounts that interacted with responsible gambling profiles.•Individuals and gambling operators hold a shared responsibility for what gambling content consumers experience online.
This study will discuss customers’ satisfaction with the services of Traveloka by analyzing how many people are satisfied and unhappy with the services that Traveloka has to offer. This study uses ...Twitter to acquire all the data we need, focusing only on tweets about Traveloka. The dataset is gathered from Twitter API, which consists of 1200 tweets related to Traveloka. Scikit-learn library is used through python to do the analysis process. This research employs three classification metheods: Support Vector Model (SVM), Logistic Regression, and Na¨ıve Bayes. The steps in this research were data retrieval, transformation, classification training and predicting the test data, and finally, the result analysis. Therefore, this research is looking forward to how most Twitter users feel about the performance of this mobile traveling application. The result shows that SVM has better accuracy in determining the sentiment of tweets about Traveloka.
How marginalized groups use Twitter to advance counter-narratives, preempt political spin, and build diverse networks of dissent.
The power of hashtag activism became clear in 2011, when ...#IranElection served as an organizing tool for Iranians protesting a disputed election and offered a global audience a front-row seat to a nascent revolution. Since then, activists have used a variety of hashtags, including #JusticeForTrayvon, #BlackLivesMatter, #YesAllWomen, and #MeToo to advocate, mobilize, and communicate. In this book, Sarah Jackson, Moya Bailey, and Brooke Foucault Welles explore how and why Twitter has become an important platform for historically disenfranchised populations, including Black Americans, women, and transgender people. They show how marginalized groups, long excluded from elite media spaces, have used Twitter hashtags to advance counternarratives, preempt political spin, and build diverse networks of dissent.
The authors describe how such hashtags as #MeToo, #SurvivorPrivilege, and #WhyIStayed have challenged the conventional understanding of gendered violence; examine the voices and narratives of Black feminism enabled by #FastTailedGirls, #YouOKSis, and #SayHerName; and explore the creation and use of #GirlsLikeUs, a network of transgender women. They investigate the digital signatures of the “new civil rights movement”—the online activism, storytelling, and strategy-building that set the stage for #BlackLivesMatter—and recount the spread of racial justice hashtags after the killing of Michael Brown in Ferguson, Missouri, and other high-profile incidents of killings by police. Finally, they consider hashtag created by allies, including #AllMenCan and #CrimingWhileWhite.
The term “cancel culture” has significant implications for defining discourses of digital and social media activism. In this essay, I briefly interrogate the evolution of digital accountability ...praxis as performed by Black Twitter, a meta-network of culturally linked communities online. I trace the practice of the social media callout from its roots in Black vernacular tradition to its misappropriation in the digital age by social elites, arguing that the application of useful anger by minoritized people and groups has been effectively harnessed in social media spaces as a strategy for networked framing of extant social problems. This strategy is challenged, however, by the dominant culture’s ability to narrativize the process of being “canceled” as a moral panic with the potential to upset the concept of a limited public sphere.
This research utilizes big data in investigating the impact of a luxury brand's social media marketing activities on customer engagement. In particular, applying the dual perspective of customer ...engagement, this research examines the influence of focusing on the entertainment, interaction, trendiness, and customization dimensions of a luxury brand's social media activities on customer engagement with brand-related social media content. Using big data retrieved from a 60-month period on Twitter (July 2012 to June 2017), this paper analyzes 3.78 million tweets from the top 15 luxury brands with the highest number of Twitter followers. The results indicate that focusing on the entertainment, interaction, and trendiness dimensions of a luxury brand's social media marketing efforts significantly increases customer engagement, while focusing on the customization dimension does not. The findings have important implications for the design, delivery, and management of social media marketing for luxury brands to engage customers with social media content.
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