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How to measure customer satisfactionHill, Nigel ; Brierley, John ; MacDougall, RobType of material - handbookPublication and manufacture - Aldershot (UK) ; Brookfield (Ver.) : Gower, cop. 1999Language - englishISBN - 0-566-08193-8COBISS.SI-ID - 1673285
Author
Hill, Nigel |
Brierley, John |
MacDougall, Rob
Topics
Consumer satisfaction |
Evaluation |
Satisfaction |
Potrošniki |
Motivacija |
Priročniki |
Potrošniki |
Zadovoljevanje |
Merjenje učinkovitosti |
Lojalnost |
Vprašalniki |
Priročniki |
Potrošniki |
Razporeditev |
Meritve |
Predstavitve |
Povratna informacija |
Priročniki |
Kvaliteta |
Storitve |
Priročniki |
Potrošniki |
Vedenje |
Merjenje učinkovitosti |
Zanesljivost |
Priročniki |
Vzročni modeli |
Potrošniški interesi |
Analiza podatkov |
Kompleksna analiza |
Priročniki |
potrošnik |
raziskave |
planiranje projektov |
vzorčenje |
maksimizacija |
opcije |
analiza |
psihologija potrošnika |
mišljenje |
vrednost |
storitve |
kvaliteta |
zagotavljanje kvalitete |
benchmarking |
ocenjevanje |
evalvacija
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