Building great customer experiences

University of Primorska University Library - all departments (UPUK)

Building great customer experiences

Shaw, Colin, 1958- ; Ivens, John

Type of material - book

Edition - Rev. ed.

Publication and manufacture - Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2005

Language - english

ISBN - 0-3339-9013-7; 1-4039-3949-7

COBISS.SI-ID - 2008023

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Author
Shaw, Colin, 1958- | Ivens, John

Topics
Customer services | Consumer satisfaction | Experience | Customer relations | kupci

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Univerzitetna knjižnica	available - outside loan, loan period: 21 days

Call number – location, accession no. ...	Copy status
Univerzitetna knjižnica 658.8 SHAW, C. Building IN: 01000013609	available - outside loan, loan period: 21 days

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Year	Impact factor		Edition		Category		Classification
Year	JCR	SNIP	JCR	SNIP	JCR	SNIP	JCR	SNIP

Links to authors' personal bibliographies	Links to information on researchers in the SICRIS system
Shaw, Colin, 1958-
Ivens, John

Source: Personal bibliographies and: SICRIS

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