Analiza zadovoljstva odjemalcev Luke Koper, d. d. : diplomsko delo

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Analiza zadovoljstva odjemalcev Luke Koper, d. d. : diplomsko delo

Štefančič, Katja

DD obravnava področje kakovosti izvajanja storitev in posledično zadovoljevanje pričakovanj odjemalcev. Spoznanja iz teorije sem primerjala z dejavnostmi v konkretnem podjetju - v Luki Koper, d. d. ... Med ključnimi odjemalci podjetja sem izvedla anketo, s katero sem želela ugotoviti stopnjo njihovega zadovoljstva in v zaključku predlagala nekatere ukrepe, s katerimi bi lahko v Luki Koper povečali zadovoljstvo svojih odjemalcev.

Type of material - undergraduate thesis

Publication and manufacture - Koper : [K. Štefančič], 2001

Language - slovenian

COBISS.SI-ID - 401111

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Univerzitetna knjižnica skladišče dd 159 IN: 01000005187	available - reading room

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