•Perceived organizational support as an organizational-related predictor had a positive effect on cognitive crafting, but it was not related to task crafting and relational crafting.•Autonomy, a task-related antecedent, had a positive effect on task crafting, relational crafting, and cognitive crafting.•Individual employees’ creative self-efficacy had a positive effect on task crafting, relational crafting, and cognitive crafting.•Task crafting did not have a significant effect on job satisfaction whereas relational and cognitive crafting did. This study aims to assess the effects of different types of predictors—factors related to organizations, tasks, and individuals—on the three facets of job crafting and to evaluate the impact of job crafting on customer-contact employees’ job satisfaction. A paper and pencil survey was conducted targeting customer-contact employees working in five-star hotels located in Seoul, South Korea. A total of 327 responses were collected and analyzed using structural equation modeling. The results indicated that autonomy and creative self-efficacy positively influence each of the three facets of job crafting whereas perceived organizational support only impacts cognitive crafting. Moreover, task crafting is not associated with job satisfaction while the other two facets of job crafting are. The theoretical and managerial implications are discussed further in the study.