The escalating global demand for space cooling has led to the emergence of new cooling technologies, including the phase change material embedded radiant chilled ceiling (PCM-RCC) system. This technology improves energy efficiency and indoor environmental quality, while also offering demand-side flexibility. The present study experimentally evaluates the thermal efficiency and energy performance of a PCM-RCC system in a full-scale test cabin equipped with PCM panels. Here, the transient thermal behaviour of PCM ceiling panels besides the cooling energy delivered during charging-discharging cycles are examined. The indoor thermal comfort and peak electricity demand reduction enabled by the present PCM-RCC are also discussed. The results reveal that chilled water circulation for 4–5 h overnight was sufficient to fully recharge the PCM panels. Over 80% of the occupancy time was classified as “Class B″ thermal comfort according to ISO 7730. The system's daily electricity usage was mostly concentrated during off-peak hours, accounting for ∼70% of the total usage. While the controlling schedule used in this study responded to the transient thermal behaviour of the indoor space and PCM ceiling panels, a more dynamic, predictive schedule is necessary to improve the system's overall efficiency and further enhance indoor thermal comfort in response to the changing environmental conditions. Display omitted •A new PCM-RCC system was designed and studied through full-scale experiments.•The PCM ceiling surface had an average heat transfer coefficient of 8.48 ± 0.97 W/m2 K.•Over 80% of occupancy time was obtained within standard thermal comfort limits.•∼70% of the system's daily consumption occurred during off-peak hours.•A more dynamic, predictive operating schedule improves the system's overall efficiency.