Increasing numbers of Taiwanese higher education institutes are pursuing innovation operation. However, these institutes generally rely greatly on academic research to evaluate innovation ...performance. Nevertheless, the performance of innovation may be affected by numerous factors that are often beyond the scope of a single academic study. Thus, to address this concern, this paper constructs an innovation support system (ISS) for Taiwanese higher education institutes to comprehensively evaluate their innovation performance. Previous research often evaluates performance by independently considering a number of criteria. However, this assumption of independence does not model the so-called “real world”; thus, we present a novel conjunctive multiple criteria decision-making (MCDM) approach that addresses dependent relationships among each measurement criteria. As such, we utilize a decision-making trial and evaluation laboratory (DEMATEL), a fuzzy analytical network process (FANP), and a technique for order preference by similarity to an ideal solution (TOPSIS) forming order to develop an innovation support system (ISS) that considers the interdependence and the relative weights of each measurement criterion.
•We explored the R&D efficiency of the semiconductor industry in Taiwan.•We focused on the patenting perspective.•42 semiconductor companies of the semiconductor industry in Taiwan were studied.•We ...identified the companies that may be treated as a benchmark for the rest.•We identified ways for the studied companies for efficiency improvement.
The aim of the study is to explore the Research and Design (R&D) efficiency of the semiconductor industry in Taiwan from a patent perspective. Six evaluation indices are selected as inputs (total assets, staff numbers, and R&D expenditure) and outputs (return on assets (ROA), earnings per share (EPS), and patent number), and then the 4-year annual data of the listed 42 semiconductor companies of the semiconductor industry in Taiwan are obtained. The Data Envelopment Analysis (DEA) is utilized for the efficiency computation among 42 semiconductor companies. Based on the research results, recommendations for semiconductor companies and suggestions for future studies are provided.
► We weight the performance indices based on the official performance evaluation structure of TWAEA. ► We apply a hybrid multiple-criteria decision-making (MCDM) model. ► We also compare the official ...rankings of the 12 private universities with our results. ► We endeavor to help universities optimize their performances with efficiency.
The aims of this study are to weight the performance evaluation indices for higher education based on the official performance evaluation structure developed by the Taiwan Assessment and Evaluation Association (TWAEA) and to rank 12 private universities listed by the Ministry of Education as a case study. We apply a hybrid multiple-criteria decision-making (MCDM) model to accomplish these objectives. Specifically, we utilize the analytic hierarchy process (AHP) to accomplish the first aim, but we adopt the VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method for the second aim by utilizing the AHP outcome. We also compare the official rankings of the 12 private universities with our ranking of the same universities. Our study endeavors to help universities optimize their performances with efficiency. In addition, the results of this study could provide a reference point for other universities and related educational institutions in their efforts to conduct evaluations, improve their performances and form educational policies.
Critical quality indicators of higher education Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F.
Total quality management & business excellence,
01/2017, Letnik:
28, Številka:
1-2
Journal Article
Recenzirano
This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance-performance analysis ...(IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.
Intellectual capital today has become an essential concept for assessing firm value. Universities in Taiwan that are emphasizing knowledge more in order to gain a competitive advantage, as is the ...case with most organizations, are adopting intellectual capital to measure school performance as well. The objective of this study is to analyze the intellectual capital of universities based on indicators of innovation capital. After reviewing related literature and conducting in-depth interviews with experts in the field, the study extracts critical relevant dimensions and indicators of innovation capital that fit the characteristics of universities and then categorizes the main types of universities in Taiwan. The proposed analysis method is in accordance with the Fuzzy Analytic Hierarchy Process (FAHP) and with VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) methods. FAHP is used in determining the weights of the innovation capital indicators by educational experts; then, the rankings of the types of universities are determined by VIKOR, based on the result of the weights of indicators.
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► This study aims to construct the network hierarchical feedback system (NHFS) based on the integration of TQM and innovation. ► This study applied a hybrid MCDM approach including ...DEMATEL, FANP, FAHP, and GRA to achieve the aim. ► This study is to provide Taiwanese universities a complete performance evaluation system encompassing TQM and innovation.
An increasing number of Taiwanese universities are improving operational performance through innovation and total quality management (TQM). In addition, the National Quality Award (NQA), which is based on TQM, is now used to evaluate quality performance in various industries in Taiwan. Thus, several models for performance measurement have been proposed in recent years. However, these models do not take into account several features germane to performance within the Taiwanese university system, such as characteristics unique to the integration of TQM and innovation, comprehensive focuses in operational performance improvement across different types of universities, and interrelations among the different variables used to measure performance. Thus, precisely measuring and improving operation performance has proven to be a difficult task. The aim of this paper is to construct a network hierarchical feedback system (NHFS) based on the integration of TQM and innovation to overcome these problems. To that end, we adopted a decision-making trial and evaluation laboratory (DEMATEL) method to address the complex, interdependent relationships among the variables and thereby construct a relation structure among the measurement criteria for evaluation purposes. A fuzzy analytic network process (FANP) is employed to overcome the problem of dependence and feedback among each of the TQM measurement criteria. A fuzzy analytic hierarchical process (FAHP) is used to evaluate the measurement criteria for innovation performance. Lastly, a gray relational analysis (GRA) is utilized to find optimal alternatives. The value of this study comes from providing all types of universities in Taiwan the most complete evaluation system of operational performance, as well as opportunities to realize improved competitive advantages and enhanced prospects for survival.
Due to the occurrence of several recent threats, such as, from an international perspective, SARS, the 9/11 terrorist attack, increases in the price of oil, depressions in the economy, and, from a ...domestic perspective, increasing interaction with China, joining the WTO, low railway prices, and high-speed rail development, resulting in passenger rate dropping drastically, an increasing number of Taiwanese airlines have been facing deficits or closing down in recent years. Therefore, long-term strategies for gaining a competitive advantage are now starting to focus on innovation rather than cost reduction. Although attention to the importance of innovation is rising, there are few studies today that provide airlines with a clear and precise way to successfully conduct innovation operations. The aim of this study is to solve this dilemma by constructing a novel aviatic innovation system (AIS). In this paper, a hybrid fuzzy multiple criteria decision-making (MCDM) model based on a fuzzy analytical hierarchical process (FAHP) and a VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) is adopted to complete the construction of the AIS. The value of the AIS is to provide Taiwanese airlines with innovation-oriented techniques for future strategy development. We believe that the AIS can contribute to the survival of Taiwanese airlines in the near future.
Since the overall quality of Taiwanese university education has been decreasing in recent years, and universities are losing their competitive advantage while facing foreign countries’ education ...systems and the threat of closing, upgrading innovation performance and improving total quality performance (Inno-Qual performance) so as to enhance overall operational performance have become an urgent issue. Although relative measurement models are increasingly being used for conquering the above-mentioned difficulties, such as the Inno-Qual performance system (IQPS), which integrates the features of innovation and TQM, currently, no studies empirically evaluate the efficiency of such improvement, meaning that the costs of using the Inno-Qual performance system are increasing, particularly the human administrative cost for providing intellectual products, which is the nature of higher education. To overcome this problem, in this study, the IQPS is adopted by using data envelopment analysis (DEA) to evaluate the Inno-Qual efficiency of 99 Taiwanese universities divided into five types (research-intensive, teaching-intensive, profession-intensive, research & teaching-intensive, and education-in-practice-intensive). On the basis of the empirical results, we found that over half (73%) of the universities are highly inefficient in improving the Inno-Qual performance, and thus we conclude that improving the Inno-Qual efficiency based on our results will be helpful for reducing the majority of cost expenditures.
► We aim to provide a clear direction of vision re-creation for the Taiwanese Automotive industry. ► We evaluate vision re-creation indices for the Taiwanese Automotive industry. ► We apply fuzzy ...analytic hierarchy process and grey relational analysis. ► The preferable methods are assertion, topic for discussion, and guidance, orderly.
This study aims to provide a clear direction towards successful future vision re-creation for top managers of the Taiwanese Automotive industry by assessing vision re-creation indices. In accordance with mainstream literature regarding vision creation, this study initially summarized several evaluation indices. Using the pre-test, which involved consulting 32 experts by sending out expert questionnaires, a hierarchical structure with two levels (evaluation dimensions and evaluation criteria) containing 15 indices total was developed. Furthermore, to provide a practical guide for the beginning of vision re-creation for top managers, in-depth interviews with 16 related background experts are carried out, and the three leading methods are generated from these interviews. Then, a fuzzy analytic hierarchy process (FAHP) is adopted to explore the weights of vision re-creation indices, and grey relational analysis (GRA) is utilized to rank the three leading methods. The results of this study produce the critical vision re-creation indices on which top managers ought to put more effort and provide the best leading method for starting and future proceeding of vision re-creation.
Due to the importance of the growth of biotechnology in Taiwan, the question of how the operation performance of the industry can be upgraded to sustain its competitive advantages has become an ...important question for Taiwanese biotechnology insiders. Recently, a growing number of organizations have implemented TQM in order to give them a competitive advantage Chan, T. H., & Quazi, H. A. (2002). Overview of quality management practices in selected Asian countries.
Quality Management Journal, 9(1), 172–180; Nilsson, L., Johnson, M. D., & Gustafsson, A. (2001). The impact of quality practices on customer satisfaction and business results: Product versus service organizations.
Journal of Quality Management, 6, 5–27. Meanwhile, quality related awards are also appearing for examining and identifying whether or not the overall quality of a firm is high. Each award, however, focuses only on examining certain items. It is impossible for a firm to make each examined item perfect. In addition to this, since the overall quality of the technology and products of some Taiwanese biotechnology corporations has been decreasing, the prestige of the Taiwanese biotechnology industry as a whole has decreased in the global market. Thus, in order to solve the above difficulties, this study attempts to find the most suitable measurement model for the biotechnology industry to enact quality improvement. The study first reviews a substantial body of literature on total quality management and categorizes measurement criteria. The study then proceeds with in-depth interviews with relevant background experts in order to extract and verify the most suitable measurement criteria. In addition to this, a FANP is utilized in order to analyze the weights of different measurement dimensions and criteria. The value of this study is its construction of a TQM measurement model for the Taiwanese biotechnology industry that can be used to improve its quality as well as to regain a higher market share of the global market.
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