While scholarly inquiries into Service Sabotage (SS) have received ample attention in the literature of various industries, the role of Emotional Intelligence (EI) and Emotional Dissonance (ED) in ...employee-customer relations in the context of Environmental Stimuli (ES) in the tourism accommodation sector has remained unexplored. The role of employee–customer interaction in tourism is paramount for a hospitality organization’s growth, sustainability, and profitability. We hypothesized hotel service employees’ EI and ED can be influential factors to SS. Adopting the Mehrabian–Russell model (M–R) and Stimulus-Organism-Response (S-O-R) framework as conceptual paradigms, we tested the effect of hotel ambiance on employees’ emotions, which can have significant effects on SS. The study revealed that ES links to behaviors and elicits EI and ED as human emotional responses to environments that have a parallel mediating effect on mitigating or neutralizing the negative effect of SS in an organization. The findings provide important insights into an organization’s awareness of the provision of ES as a positive factor for employees, subsequently forming their behavioral consequences of EI and ED which can mitigate the negative impacts of SS. The study yields important implications on how hospitality organizations should pay attention to the impact of rule-breaking behaviors. Theoretical and practical implications are also discussed.
This study examines whether there is convergence in eco-innovation by comparing the circular economy practices of European Union Member States. The European Union Member States’ eco-innovation ...initiatives in the circular economy are the foundation for their interpretation of their relative efficiencies. In 2015, the European Commission granted sanction to the Circular Economy Package, in accordance with the European Union’s (EU) objective of transitioning to a low-carbon economy that is competitive, resource-efficient, and environmentally sustainable. This compilation includes legislative proposals and a comprehensive action plan for refuse management. Subsequently, in January 2018, additional measures were implemented to guarantee the successful implementation of the action plan. Concurrently, numerous European Union Member States implemented substantial strategies to facilitate this transition. The current systematic literature review is conducted using the “SALSA method”, which commences with a scoping search, progresses to an evaluation, and concludes with synthesis and analysis. Its purpose was to elucidate the circular economy practices and eco-innovation activities in the European Union. The objective of this assessment is to provide a concise overview of the most recent developments and initiatives that have been implemented in the European Union since the Circular Economy Package was adopted. Furthermore, it will evaluate the strategies implemented by particular Member States in this context. Methods of scientific literature analysis, including systematic, comparative, content analysis, grouping, comparison, SALSA, and TOPSIS methods, are used in this study.
The European Union (EU) has made eco-innovation and green technology a priority as they are essential to the continent’s long-term prosperity. To move towards sustainable economic growth, ...eco-innovation takes a significant role in the transition process. The aim of the article is to use the eco-innovation indicators as an instrument to measure the eco-innovation performance of Lithuania in the context of the EU Green Deal in order to analyze and assess the components and indicators of the eco-innovation index for Lithuania. Following the aim of the article, a set of research hypotheses will be formulated. The evaluation of eco-innovation indicators in Lithuania relative to EU countries using Eco-IS indicators, determination of eco-innovation efficiency using the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method, and identification of necessary eco-innovation policies for sustainable growth are the objectives of this paper. The research results present the positive impact of eco-innovation activities in the EU on Lithuania, and vice versa. Lithuania was affected positively by eco-innovation activities of other EU nations. The outcome of the study indicates its relevance by highlighting Lithuania’s position among the lowest countries in terms of eco-innovation adoption, hence new research pathways for the creation and implementation of policies to solve the current situation are provided.
This article contributes to the empirical literature on the drivers of eco-innovation within the context of an organizational capability and exploitative strategies towards a circular economy. It ...explores the dynamics of the determinants of eco-innovation. The aim of this study is to contribute to this debate by analyzing evidence regarding the different factors influencing organizational capabilities in “transformative innovation” to support transition while eliminating obstacles to sustainability. The practical contribution of this paper is a consolidated, complete framework of eco-innovation that provides substantial insights to practitioners and facilitates the spread of eco-innovative practices. This study will benefit policy makers, key institutions, and firms to leverage the organizational capability with the effective implementation of eco-innovation processes towards a circular economy, where structural changes and transformative eco-innovation are the main determinants. However, the exploration of eco-innovation dynamics within a circular economy is still widely disregarded, especially concerning the trends and dynamics in policy-making processes and strategy development. The research employed the multi-criteria SAW method. The purpose of the suggested methodology is to establish the criteria for ranking the drivers of eco-innovation adoption. Research findings indicate the nexus between the drivers in eco-innovation and social behavior, eco-design, infrastructural changes, and political approaches. This study provides a comprehensive framework for understanding the drivers of eco-innovation towards a circular economy with regard to organizational capabilities and exploitative strategies.
The challenges posed by climate change have increasingly been recognized over the few past decades. This article synthesizes current research on broad themes such as climate change, reducing CO2 ...emissions, increasing the production of electric cars, etc. Our literature review revealed that much of the research on these topics has focused on the growth rate of motorization, greenhouse gas emissions and technology for the reduction of pollution. However, more recently, scientists have turned their attention to greenhouse gas emissions due to the release of pollutants. Therefore, the authors analyzed the total greenhouse gas emissions per EU country in 2019 and ranked Lithuania among the 28 EU countries. The primary directions for reducing carbon dioxide emissions by driving electric cars are described. A hypothesis is considered, i.e., that investments by transport companies in technological development are related to pollution reduction in Lithuania. The development of new technologies by transport companies has a huge impact on reducing pollution; therefore, it is important to apply more new technologies in future. The paper describes research on Lithuanian transportation enterprises to examine the interactions between the investments by and technological growth of a transportation company. Based on expert assessments and calculations, the relative importance of the components of the transport company’s primary investment measures to minimize pollution are determined.
In today’s world, the impact of strategic human resources management on innovation activities plays key role in organizational development and change management. The aim of this research is to ...determine the impact of human resource management on intrapreneurship and organizational innovation. It is emphasized by many significant authors in last decades that the entrepreneurial activity is at the heart of competitiveness, productivity growth, innovation, economic growth and job creation. The research based on literature review and personal interpretation on the topic. Theoretical analysis on relevant researches on nexus between human resources management, organizational innovation and intrapreneurship, presentation of conceptual framework, presentation of the research findings are the objectives of the research. This study has potential limitations such as data collection process and access to the relevant literature. Research results emphasize on the impact of job selection process, training process, reward and motivational techniques on organizational innovation and intrapreneurship.
Knowledge transfer, assimilation, transformation and exploitation significantly impact performing business activities, developing innovations and moving forward to new business models such as ...transferring to a circular economy. However, organizations’ decisions or willingness to transition to a circular economy are very often also influenced by the external environment. The study aims to determine the influence of the external environment on the transfer from a linear to a circular economy while mediating knowledge assimilation. The quantitative research involved 159 Nordic capital companies operating in Estonia and Lithuania. The survey has been performed by means of the CATI method. The analysis has been done also by applying structural equation modelling (SEM). In order to perform mediation analysis, IBM SPSS and a special PROCESS macro have been used. The study showed that knowledge assimilation partially mediates the relationship between the external environment and the transfer to the circular economy. Hence, the external environment’s direct effect is much more significant than the indirect. The added value of the study also consists in extending the concept of circular economy by including some aspects of absorptive capacity and the external environment.
This paper investigates the intentions of tourists to purchase climate insurance as part of their holiday packages. A research model, based on Bagozzi's reformulation of attitude theory designed to ...examine the relationships between climate expectation-disconfirmation and the behavioral intentions of tourists in purchasing tourism climate insurance, with destination loyalty as an outcome. The model hypothesizes and tests whether expectation-disconfirmation can be resolved by insuring the product-climate. A structural equation modeling is utilized. The results reveal that the expectation-disconfirmation of tourists in relation to climate is positively associated with their intentions to purchase insurance and negatively affects loyalty.
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