Quality control is imperative to market economy and one of the key demands for integration with the international market and the EU market in particular. The importance of quality systems is immense ...in enterprises where exports have a high share portion in income earnings. For this reason 150 Croatian foreign trade enterprises in the industrial and agricultural sectors were selected as samples for the present research. The paper analyses quality systems both in certified and non-certified Croatian foreign trade enterprises in the industrial and agricultural sectors. The results obtained name the main characteristics as well as the differences between certified and non-certified enterprises and show: the number of employed persons, the structure of employees, the hold of the ISO standard in conformity with the primary sector of the enterprise, the main export markets, the presence of educational trainings as to applying methods and tools for quality control and, finally, the propensity of prospective business partners towards Croatian export enterprises which hold the certificate standard ISO 9001:2000, as well as ISO 14000. The raising of quality in business activities is one of the indispensible tools for raising competitiveness of the Croatian economy. Indeed, the implementation of the quality control system ISO 9001:2000 is to originate a continuous improvement in quality and an increase of satisfaction both of the customers and all the parties involved. PUBLICATION ABSTRACT
The ISO 9000 quality systems have proved to be a useful management tool. Nevertheless, the demands of the society have extended to additional areas of management systems. In this context, integrated ...management systems have been increasingly implemented in companies that want to ensure compliance of several standards, thus reducing the working documentation, the evaluation time and the costs of developing and maintaining such a system. The purpose of this research is to assess the level of implementation of integrated management systems in Croatian foreign export companies operating in the industrial and agricultural sectors, ie to determine the percentage of Croatian foreign export companies certified to ISO 9001, ISO 14001, OHSAS 18001 and other standards, as well as to determine whether they can lead to the increase of Croatian exports and, if so, to what extent. The joint implementation of the ISO 9001 and ISO 14001 standards together with other standards analysed in this paper provides the basis for sustainable development and hence for the overall quality of management.
Upravljanje kvalitetom je imperativ tržišnog gospodarstva i jedan od ključnih zahtjeva povezivanja s međunarodnim tržištem, pogotovo tržištem Europske unije. Uočava se velika važnost sustava ...kvalitete kod poduzeća koja imaju visoki udio vrijednosti izvoza u ukupnom prihodu. Zato smo svoje istraživanje temeljili na uzorku od 150 hrvatskih izvoznih poduzeća iz sektora industrije i poljoprivrede.
Istraživanje analizira sustave kvalitete u certificiranim i sustave kvalitete u necertificiranim hrvatskim vanjskotrgovinskim poduzećima iz sektora industrije i poljoprivrede. Rezultati istraživanja navode osnovne karakteristike kao i razlike između certificiranih i
necertificiranih poduzeća i pokazuju: broj zaposlenih, strukturu zaposlenih, posjedovanje ISO standarda prema osnovnoj djelatnosti poduzeća, glavna tržišta za izvoz proizvoda, korištenje metoda i alata za upravljanje kvalitetom, broj korištenih alata i metoda za
upravljanje kvalitetom i korištenje alata i metoda za upravljanje kvalitetom prije certifikacije normom ISO 9000. Na temelju dobivenih rezultata, iznesena je argumentacija za prihvaćanje ranije definiranih istraživačkih hipoteza. Prezentirani su rezultati: primjene alata i metoda za upravljanje kvalitetom na smanjenje/povećanje troškova proizvodnje, primjene alata i metoda za upravljanje kvalitetom na povećanje izvoza u certificiranim i necertificiranim poduzećima, najvažnije koristi od primjene alata i metoda za upravljanje kvalitetom u certificiranim i necertificiranim poduzećima i sklonost potencijalnih poslovnih partnera hrvatskim izvoznim poduzećima koja su certificirana normom ISO 9001:2000, kao i posjedovanje certifikata ISO 14000. Podizanje razine kvalitete u poslovanju je jedan od prijeko potrebnih alata za podizanje konkurentnosti hrvatskog gospodarstva. Upravo uvođenje sustava kvalitete sukladnog normi ISO 9001:2000 trebalo bi dovesti do neprekidnog poboljšavanja kvalitete i povećanja zadovoljstva kupaca i svih zainteresiranih strana.
