TQM literature suggests that hard TQM has a profound impact on organisational performance. However, most empirical studies have examined the impact of each dimension of TQM on performance separately. ...We argue that it is more appropriate to investigate the direct impact of soft TQM on the diffusion of hard TQM, and then assess the direct impact of hard TQM on performance. Analysis of 261 Australian manufacturing companies revealed significant positive relationships between soft TQM and hard TQM elements. In addition to direct affects, soft TQM also has an indirect affect on performance through its effect on hard TQM.
Purpose
Industry 4.0 or I4.0 has transformed the manufacturing landscape by integrating social and technical factors by means of the sociotechnical framework. However, the sociotechnical aspects of ...digitalization of total quality management (TQM 4.0), especially in small and medium enterprises (SMEs) remain largely unexplored. This groundbreaking research endeavors to delve into the pivotal role played by social (soft) and technical (hard) TQM 4.0 in driving I4.0 readiness among SMEs.
Design/methodology/approach
A research framework has been developed by harnessing the principles of Socio-technical systems (STS) theory. Data collection from a sample of 310 randomly selected SMEs manufacturing in Malaysia through an online survey approach. The collected data is then subjected to analysis using Partial Least Square-Structural Equation Modeling (PLS-SEM) through SmartPLS.
Findings
The study findings indicate that both hard and soft TQM 4.0 factors are vital to promoting I4.0 readiness (
R
2
= 0.677) and actual implementation (
R
2
= 0.216). Surprisingly, the findings highlight that customer-related construct has no impact on hard TQM 4.0 attributes. Furthermore, hard TQM 4.0 factors have played a partial mediating role on the relationship of soft TQM 4.0 and I4.0 attributes (20% = VAF = 80%).
Originality/value
This is a novel research as it explores the underexplored domain of sociotechnical aspects of TQM 4.0 within SMEs amid I4.0 transformation. The study distinctive contributes include revealing the pivotal role of both soft and hard TQM 4.0 factors in driving I4.0 readiness, emphasizing the primacy of people-related dimensions for successful implementation in manufacturing SMEs.
Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has ...started to impact global business systems, and is extensively regarded as a management “revolution”. The implementation of TQM in the industrialized building system (IBS) in Malaysian projects has not been treated in much detail, although it is essential. This research intended to assess TQM adoption in IBS projects and identify how TQM drivers will help to overcome TQM-implementation challenges. This study utilized the mixed method by developing a semi-structured interview and survey, while the respondents were experts from TQM and IBS consulting firms. The content-validity approach was used, depending on 14 interviews and 28 responses to a distributed questionnaire. The findings indicate that TQM adoption of IBS projects is extremely poor. According to experts, local firms are still unable to execute TQM because they are reluctant to implement the TQM system as a strategy implementation across the construction process. Furthermore, according to the content validity ratio (CVR), there was an agreement that TQM would provide substantial benefits to IBS projects, such as offering cooperative associations, excellent communication, enhanced customer gratification, cost reductions, and productivity improvements. This study provided practical evidence of the fact that if the organizations adopted these 23 drivers of TQM they could overwhelm the challenges of TQM implementation in IBS projects. Thus, the stated factors were trustworthy, as indicated in the transcripts of interviews, and relying on the plurality of expert assessments. This study offers a valuable list of challenges and drivers for managers of the projects as guidelines to help them adopt TQM in IBS projects.
Purpose
The present research focuses on improving the awareness related to soft total quality management (TQM) practices by looking from the viewpoint of strategic human resources (HR). In addition, ...it is intended to reflect on the resulting soft TQM-HR outcomes and determine the mediating effect between soft TQM-HR strategies and organizational effectiveness (OE).
Design/methodology/approach
An exploratory research methodology with an online survey technique was adopted for the study. Three hundred and three managerial-level personnel from nine large Indian manufacturing organizations participated in the research. A theoretical model is projected and verified using correlation and mediation analysis.
Findings
The results show that commitment, reduced turnover intentions and satisfaction levels of employees mediate the relationship between resources, development and retention strategies and OE. However, the retention strategy has the strongest association with the OE of the three strategies. Also, of the three HR outcomes, satisfaction was strongly associated with OE. The analysis proved that the proposed model is an acceptable fit.
Practical implications
Implementing HR-related TQM strategies will likely impact OE since it elicits positive HR outcomes such as commitment, reduced turnover intention and satisfaction. Recognizing human resources as a unique strategic asset will help HR managers devise adequate resourcing, development and retention strategies instrumental in executing TQM.
Originality/value
The present micro study is unique in scrutinizing the influence of soft TQM-HR practices on organizational effectiveness by analysing the mediating effects of commitment, reduced turnover intention and satisfaction in Indian large-scale manufacturing organizations. The study is unique since no literature deciphers the linkages between HR strategies and organizational effectiveness in the Indian manufacturing sector.
Industry 4.0 will radically affect Total Quality Management (TQM) practices and principles, which are still widely used in businesses and one of the management practices. Some TQM principles, with ...the developed technology and systems, have become “natural management principles” whose application in the organization is fully guaranteed and the system is made to exist on its own. While some principles become easier to implement, some TQM principles and practices may need to be repositioned in terms of business management. For this reason, in this study, after a comprehensive TQM and Industry 4.0 literature research and analysis, the situation and interaction of TQM principles in enterprises that implement Industry 4.0 (I4.0), both a modeling and a survey study were made within the framework of ISO 9001:2015 TQM Principles to determine the changes in TQM principles in the I4.0 environment. Statistical analyses were performed determining relationship among TQM principles and direction of these relationships. In addition, the fuzzy DEMATEL method was applied to determine the interactions of TQM principles in the I4.0 environment. As a result, evidence-based decision making, continuous improvement and process management principles are applied much more easily with I4.0, the principles of leadership and employee participation continue to develop.
•The TQM principles are evaluated in the context of Industry 4.0•Changes in the TQM principles because of Industry 4.0 are determined•Fuzzy DEMATEL is used to evaluate their prominence and relation factors for TQM principles in context of Industry 4.0•Seven TQM principles/criteria and 54 sub-criteria are considered
This research is interesting to conduct to analyze the variables that influence teacher performance, including the variables of total quality management and academic supervision. If we look at the ...media, which focuses on the development of teacher performance, the performance of teachers in Indonesia is still in the spotlight. The initial goal of the study is to determine how total quality management affects teacher performance. The second goal is to determine how academic supervision affects teacher performance. The third goal is to determine how both total quality management and academic supervision affect performance at the same time. This kind of study uses surveys as a quantitative research methodology. 88 persons in all were chosen by the census procedure to be respondents. The information utilized was gathered using a questionnaire that was distributed directly to respondents.
This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational ...performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.
Mapping the TQM implementation Kumar, Vimal; Sharma, R.R.K.; Verma, Pratima ...
Benchmarking : an international journal,
11/2018, Letnik:
25, Številka:
8
Journal Article
Recenzirano
Purpose
Culture is considered as one of the variables that influence the total quality management (TQM) adoption process. The purpose of this paper is to explore the relationship between cultural ...dimensions and the strategy of the firms in TQM implementation. These relationships are the subject of prior research. Furthermore, the authors make a comparative analysis of cultural dimensions on strategic choices of the firms, i.e. innovators, prospectors and defenders in TQM implementation.
Design/methodology/approach
From the existing literature review on TQM practices and organizational culture, 14 cultural dimensions were employed with organizational strategy in this present study. By using survey data collection method, 111 Indian firms were selected. The authors considered three strategy parameters and six structural attributes to identify the strategy of the firms, namely innovators, prospectors and defenders identified using cluster analysis. Furthermore, the relationship between organizational culture and strategy was examined using one-way ANOVA approach.
Findings
The results of the study revealed that eleven of the fourteen hypotheses supported which relating the cultural dimensions to TQM implementation with the strategic orientation. With the help of significant related values of cultural dimensions to the particular strategic firms, it is also found that implementation of TQM is easy or not. Some of the organizations with a particular strategic orientation will be able to implement TQM easily and successfully but some organizations will have difficulty to implement it successfully.
Practical implications
The firms hold their importance with respect to the different strategic orientation toward the various aspects of organizational cultures and TQM approaches in its implementation. Managerially, due to increased business competitiveness and economic pressures, top management sees the way in adopting TQM practices to achieve a competitive advantage. Apparently, it is evident that matching of TQM practices for a different strategy of the firms with various cultural dimensions leads to the smooth functioning of the organization. This study helps to the current organizations in implementing TQM with their respective culture.
Originality/value
This research can be useful for three strategic firms, namely innovators, prospectors and defenders to achieve effective implementation of TQM practices with consideration and understanding of the advantage of each culture dimension. The framework of the current study represents the effectiveness in assessing the TQM practices in individual cultural dimensions and its significant role.
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