Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. ...Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.
This study explores the vulnerability and resilience of the US Leisure and Hospitality industry sector-wise by taking employment levels in seven different business segments. An autoregressive ...distributed lag (ARDL) model approach was applied to daily time series data of employment and COVID-19 to assess each sector's fragility and resilience. The findings reveal that museums and historical places, performing arts, and sports are the worst influenced sectors and exhibit low resilience. The accommodation sector initially shows high vulnerability; however, it bounces back by showing high resilience compared to some of the other sectors. The rest of the sector presents the same story negatively influenced by pandemic but eventually reveals a sign of recovery. A detailed discussion with the theoretical and practical implications is provided.
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly ...unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout,Class Actssheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.
Examines consumer demand for healthy beverages within the hospitality industry. Investigates sociodemographic and motivational factors that influence consumers’ ‘willingness to pay a premium’ (WTPP) ...price for healthy beverages, using survey data from consumers in Australia and New Zealand. Explores specifically which beverages that are sold in hospitality businesses consumers consider to be ‘healthy’, what criteria consumers use to determine whether a beverage is considered to be ‘healthy’, the obstacles faced by consumers when buying healthy beverages in hospitality businesses, and the motivational, demographic, and behavioural variables that influence consumers’ willingness to pay a price premium for healthy (vs unhealthy) beverages? Source: National Library of New Zealand Te Puna Matauranga o Aotearoa, licensed by the Department of Internal Affairs for re-use under the Creative Commons Attribution 3.0 New Zealand Licence.
Purpose
The purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second, by ...reviewing and comparing the characteristics of the hospitality industry and servant leadership attributes, this study provides insights concerning the conceptualizations and theorization of servant leadership in hospitality management and discusses future research directions.
Design/methodology/approach
The current study reviewed 106 articles published during the period of 1970 to 2018 in hospitality management and broader management literature.
Findings
The characteristics of the hospitality industry and servant leadership attributes were found to be mutually inclusive, both consisting qualities such as trust, integrity, honesty, care, servant behavior, listening and community focus.
Practical implications
Scholars should concentrate on exploring what makes servant leaders unique in the hospitality industry.
Originality/value
The study reviews the hospitality characteristics, and servant leadership attributes offer new research avenues.
PDF
