Purpose – Despite tremendous growth of e-commerce, there are reports of concerns about the quality of products and services in online transactions. This study evaluates customer perceptions of ...product quality in online circumstances. Specifically, the study proposes a model for analyzing the prominent outcomes of perceived webshop quality. Design/Methodology/Approach – The data was obtained through an online survey using a structured questionnaire administered to 515 online customers. Furthermore, regression analyses tested the causal relationship proposed in the hypothesis. Findings and implications – The study found that both the dimensions of product quality and webshop quality affect customer loyalty and satisfaction. Besides, satisfaction and trust affect loyalty. Results also reveal that satisfaction affects trust. On the other hand, product quality has not been shown to affect customer trust. Limitations – Since there is no online customer database, a public online survey with screening questions was used. The sample consists only of the representatives of the student population who have purchased products online. As the sample may not reflect the entire population of online consumers worldwide, caution is to be applied when generalizing the findings. Originality – This study contributes the existing knowledge about how perceptions of quality, satisfaction, and trust combine to increase loyalty in the case of e-commerce. This is a step towards expanding and contextualizing research on perceived quality and its outcomes in a non-traditional Eastern context. This paper provides marketers with valuable insights into the perceptions and attitudes of young online shoppers.
Svrha – Unatoč ogromnom rastu e-trgovine, postoje izvješća o zabrinutosti u vezi s kvalitetom proizvoda i usluga u online transakcijama. Istraživanje procjenjuje percepcije kupaca o kvaliteti ...proizvoda u online okolnostima. Konkretno, predlaže se model za analizu istaknutih ishoda percipirane kvalitete.
Metodološki pristup – Podatci su prikupljeni pomoću strukturiranog online anketnog upitnika na uzorku 515 online kupaca. Za testiranje uzročnih odnosa predloženih u hipotezama korištena je regresijska analiza.
Rezultati i implikacije – Istraživanje je pokazalo da obje dimenzije, kvaliteta proizvoda i kvaliteta online prodavaonice, utječu na lojalnost kupaca i zadovoljstvo. Osim toga, zadovoljstvo i povjerenje utječu na lojalnost. Rezultati također otkrivaju da zadovoljstvo utječe na povjerenje. S druge strane, pokazalo se da kvaliteta proizvoda ne utječe na povjerenje kupaca.
Ograničenja – Budući da ne postoji online baza podataka o kupcima, provedeno je javno online istraživanje s eliminacijskim pitanjima. Uzorak je bio samo iz populacije studenata koji su kupili proizvode putem interneta. Stoga je potreban oprez pri generaliziranju nalaza istraživanja. Uzorak možda ne odražava cijelu populaciju online kupaca diljem svijeta.
Doprinos – Istraživanje doprinosi proširenju postojećeg znanja o tome kako se percepcije kvalitete, zadovoljstva i povjerenja kombiniraju za povećanje lojalnosti u slučaju e-trgovine. To je korak prema proširenju i kontekstualizaciji istraživanja percipirane kvalitete i njezinih ishoda u netradicionalnom istočnjačkom kontekstu. Rad pruža marketinškim stručnjacima vrijedne uvide u percepcije i stavove mladih online kupaca.
Opisali smo novi način razmišljanja kod korištenja Wordpress platforme u realizaciji projekta web trgovine. Wordpress je platforma prvenstveno bila osmišljena i namijenjena stvaranju prezentacijskih ...web stranica. Ali svojom jednostavnom ali inteligentnom strukturom baze podataka te mnoštvom pripremljenih funkcija nudi programerima platformu za razvoj bilo koje vrste projekata. Potrebno je samo sagledati što sve Wordpress nudi programerima te primijeniti to na način razmišljanja kod stvaranja novog projekta.
Kroz članak prezentirati će se mogućnost kako se Wordpress može transformirati iz sustava koji je namijenjen prezentaciji napisanih tekstova u sustav za prezentaciju proizvoda u web trgovini. U ovom članku nije opisan potpuni proces izrade Internetske trgovine veće je fokus dan na dva bitna dijela a to su prezentacija proizvoda i pregled njihovih detalja. Proces narudžbe i plaćanja nova je tema koja zahtjeva poseban članak.
Sve informacije iznesene u članku temelje se na stvarnim projektima, ali radi zaštite podataka i sigurnosti klijenata za potrebe ovog članka napravljen je novi projekt na temelju besplatnog HTML dizajna koji je pretvoren u Wordpress temu i na njemu prikazane programske mogućnosti upravljanja sadržajem.
Osim programskih dijelova članak će prezentirati kako koristiti gotove formulare i u njima organizirati podatke za potrebe unosa proizvoda i stvaranje kategorija jedne internetske trgovine odjećom.
Na kraju je dan pregled izrade prilagođenih stranica koje Wordpress temi mogu dodati nove funkcionalnosti.
Zusammenfassung
Im Rahmen des „Gesetzes zur Erhöhung der Sicherheit informationstechnischer Systeme (IT-Sicherheitsgesetz)“, das am 25.07.2015 in Kraft trat, wurde neben anderen Gesetzen auch das TMG ...geändert. Die Berichterstattung rund um das Gesetz konzentrierte sich auf die neuen Regelungen für Betreiber kritischer Infrastrukturen, wie z. B. Energieversorgung. Dabei blieb weitgehend unbeachtet, dass vom neuen Absatz 7 des § 13 TMG (fast) alle Betreiber von Telemediendiensten betroffen sind. Damit bestehen jetzt Anforderungen an die Sicherheitsvorkehrungen von Webshops, Unternehmenshomepages, E-Mailservern u. v. m. aller Branchen und Unternehmensgrößen. Der Beitrag beleuchtet die neue Regelung, insbesondere aus dem technischen Blickwinkel, und schätzt die Konsequenzen für die Praxis ab.
Background and aims
On‐line drug markets flourish and consumers have high expectations of on‐line quality and drug value. The aim of this study was to (i) describe on‐line drug purchases and (ii) ...compare on‐line with off‐line purchased drugs regarding purity, adulteration and price.
Design
Comparison of laboratory analyses of 32 663 drug consumer samples (stimulants and hallucinogens) purchased between January 2013 and January 2016, 928 of which were bought on‐line.
Setting
The Netherlands.
Measurements
Primary outcome measures were (i) the percentage of samples purchased on‐line and (ii) the chemical purity of powders (or dosage per tablet); adulteration; and the price per gram, blotter or tablet of drugs bought on‐line compared with drugs bought off‐line.
Findings
The proportion of drug samples purchased on‐line increased from 1.4% in 2013 to 4.1% in 2015. The frequency varied widely, from a maximum of 6% for controlled, traditional substances ecstasy tablets, 3,4‐methylenedioxy‐methamphetamine (MDMA) powder, amphetamine powder, cocaine powder, 4‐bromo‐2,5‐dimethoxyphenethylamine (2C‐B) and lysergic acid diethylamide (LSD) to more than a third for new psychoactive substances (NPS) 4‐fluoroamphetamine (4‐FA), 5/6‐(2‐aminopropyl)benzofuran (5/6‐APB) and methoxetamine (MXE). There were no large differences in drug purity, yet small but statistically significant differences were found for 4‐FA (on‐line 59% versus off‐line 52% purity for 4‐FA on average, P = 0.001), MDMA powders (45 versus 61% purity for MDMA, P = 0.02), 2C‐B tablets (21 versus 10 mg 2C‐B/tablet dosage, P = 0.49) and ecstasy tablets (131 versus 121 mg MDMA/tablet dosage, P = 0.05). The proportion of adulterated samples purchased on‐line and off‐line did not differ, except for 4‐FA powder, being less adulterated on‐line (χ2 = 8.3; P < 0.02). Drug prices were mainly higher on‐line, ranging for various drugs from 10 to 23% higher than that of drugs purchased off‐line (six of 10 substances: P < 0.05).
Conclusions
Dutch drug users increasingly purchase drugs on‐line: new psychoactive substances in particular. Purity and adulteration do not vary considerably between drugs purchased on‐line and off‐line for most substances, while on‐line prices are mostly higher than off‐line prices.
The COVID-19 pandemic has increased our online presence and unleashed a new discussion on sharing sensitive personal data. Upcoming European legislation will facilitate data sharing in several areas, ...following the lead of the revised payments directive (PSD2), which enables payments data sharing with third parties. However, little is known about what drives consumers' data sharing preferences, as these may differ according to the type of data, type of usage or type of firm using the data. Using a discrete-choice experiment among a representative group of Dutch consumers, we find that next to health data, people are hesitant to share their financial data on payments, wealth and pensions, compared to other types of consumer data. Second, consumers are especially cautious about sharing their data when they are not used anonymously. Third, consumers are more hesitant to share their data with BigTechs, webshops and insurers than they are with banks. Fourth, data sharing choices depend on financial rewards. Last, we show that attitudes towards data usage depend on personal characteristics, consumers' digital skills, online behaviour and their trust in the firms using the data.
Abstract Background New psychoactive substances (NPS) are on offer worldwide online, in order to shed light on the purity and price of these substances in the European Union, a research collaboration ...was set up involving France, United Kingdom (UK), the Netherlands, Czech Republic and Poland. Methods Per country, around 10 different NPS were test purchased from different webshops. Then, chemical analysis of NPS was done with according reference standards to identify and quantify the contents. Results In contrast to what is generally advertised on the webshops (>99%), purity varied considerably per test purchased NPS. Several NPS were mislabelled, some containing chemical analogues (e.g. 25B/C-NBOMe instead of 25I-NBOMe, pentedrone instead of 3,4-DMMC). But in some cases NPS differed substantially from what was advertised (e.g. pentedrone instead of AMT or 3-FMC instead of 5-MeO-DALT). Per gram, purity-adjusted prices of cathinones differed substantially between three countries of test purchase, with Poland being the least expensive. Synthetic cannabinoids were relatively the most expensive in the Czech Republic and least expensive in the UK. Conclusion The current findings provides a snapshot of the price and chemical contents of NPS products purchased by different countries and in different webshops. There is a potential danger of mislabelling of NPS. The great variety in price and purity of the delivered products might be the result of the market dynamics of supply and demand and the role of law enforcement in different European countries.
The rapid development of technology has drastically changed the way consumers do their shopping. The volume of global online commerce has significantly been increasing partly due to the recent ...COVID-19 crisis that has accelerated the expansion of e-commerce. A growing number of webshops integrate Artificial Intelligence (AI), state-of-the-art technology into their stores to improve customer experience, satisfaction and loyalty. However, little research has been done to verify the process of how consumers adopt and use AI-powered webshops. Using the technology acceptance model (TAM) as a theoretical background, this study addresses the question of trust and consumer acceptance of Artificial Intelligence in online retail. An online survey in Hungary was conducted to build a database of 439 respondents for this study. To analyse data, structural equation modelling (SEM) was used. After the respecification of the initial theoretical model, a nested model, which was also based on TAM, was developed and tested. The widely used TAM was found to be a suitable theoretical model for investigating consumer acceptance of the use of Artificial Intelligence in online shopping. Trust was found to be one of the key factors influencing consumer attitudes towards Artificial Intelligence. Perceived usefulness as the other key factor in attitudes and behavioural intention was found to be more important than the perceived ease of use. These findings offer valuable implications for webshop owners to increase customer acceptance.
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