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  • Leading from the outside-in...
    Gagnon, Suzanne; Klag, Malvina

    Organizational dynamics, 5/2024
    Journal Article

    •CEOs faced five phenomena during COVID-19 that were different from other crises.•While crisis leadership theory was helpful, several of its ‘truisms’ did not hold.•Systems thinking helps explain their accounts in a complex, interconnected world.•We propose new orientations for leading during crisis in a changed world.