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Perez-Soler, Sara; Juarez-Puerta, Sandra; Guerra, Esther; de Lara, Juan
IEEE software, 07/2021, Letnik: 38, Številka: 4Journal Article
Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects.
