In this study, we investigated the Cr(VI) uptake mechanism of planktonic cells and biofilms of Bacillus subtilis (B. subtilis) ATCC-6633. Data showed that the effect of planktonic cells on the Cr(VI) uptake was quite different from that of biofilms. Planktonic cells had strong ability of Cr(VI) reduction, while biofilms possessed a great potential of Cr(III) immobilization. For planktonic cells, 100 mg/L Cr(VI) could be completely reduced. Both exopolymeric substances and cytoplasmic extracts contributed to high capacity of Cr(VI) reduction. After the reduction, noticeable Cr(III) precipitates were accumulated on bacterial surfaces, but 37.5% Cr(III) still remained in the supernatant. For biofilms, the biofilm debris became the main active ingredient of the Cr(VI) reduction. However, only 20 mg/L Cr(VI) could be reduced probably because of unavailability of reducing active sites during the biofilm formation. Further studies showed that biofilms had a better Cr(III) immobilization capacity than planktonic cells with 100% Cr(III) immobilized. Moreover, for the first time, we proposed a strategy combining the advantages of both planktonic cells and biofilms, and a successful Cr(VI) removal from typical Cr(VI)-containing plating wastewater was achieved through a 10-L pilot-scale experiment. Display omitted •Different effects on Cr(VI) uptake between biofilms and planktonic cells was found.•A new strategy combining the advantages of planktonic cells and biofilms was proposed.•A successful Cr(VI) removal was achieved in a 10-L pilot-scale experiment.